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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,131 Reviews

1,131 Reviews of Zeigler Subaru of Lafayette - Service Center

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February 26, 2021

Scheduling for my convenience, a car while mine is being worked on and great customer service. I was updated about a recall and had my part checked out and my new part is already ordered. More

by TRALLEN2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 01, 2021 -

Zeigler Subaru of Lafayette responded

We’re delighted we could deliver an excellent experience! - Bob Rohrman Subaru Team

February 25, 2021

I had a great experience. I don’t care that it took a week for my car to get fixed, I was kept in constant contact with my service advisor. I love the Legacy that I got for my loaner car. Then when I did More

by KIMMONROE1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Feb 26, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your positive feedback! We appreciate your patience and hope to work with you again in the future!

February 25, 2021

Fast, efficient, and to the point. Went in for airbag recall, so far so good. Nothing negative at all. The rental was also appreciated. Thank you!! More

by RICKIE.FEATHERSTONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 26, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for sharing your experience with us at Bob Rohrman Subaru! We're glad to hear our team made it fast and efficient! See you next time!

February 25, 2021

Great customer service. They went about and Beyond when I had my car serviced. They even gave me a loner car to drive for the week because they where unable to fix it that day. I travel for my job and I wou More

by camerabug2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 25, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback about your recent visit to Bob Rohrman Subaru! It's always our pleasure to take care of you and we hope to see you again!

February 24, 2021

Everyone in the service department is AMAZING! You can tell each and everyone of them cares about their customer. Wouldn’t take my car anywhere else! More

by KHughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karalee Sollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Belaire, Kandace Pherson, Jordan Shoff, Kenzie Hughes, Taylor Cooper
Feb 24, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for this great feedback! Our customers are always our number one priority here at Bob Rohrman Subaru!

February 24, 2021

I was taken very good care of! Great over & above experience! Thank you!! My car was ready to go AND clean!!Courtesy car was nice & clean also. More

by JLYNN7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Feb 24, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your experience! We're glad to hear the team took great care of you during your visit and we look forward to seeing you again next time here at Bob Rohrman Subaru!

February 23, 2021

I have been to this location three times since we moved here and not once have I ever had a bad experience. Always cheerful, polite and helpful. More

by TZALASIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 23, 2021 -

Zeigler Subaru of Lafayette responded

This is so great to hear! We're glad to have you as a Bob Rohrman Subaru customer and look forward to your next visit!

February 20, 2021

Service is EXCELLENT! Kenzie was on top of everything for my 105,000 mile service call. The service staff was very kind and considerate, and patient with all my questions and the loaner. More

by WHATTHEHECC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kandace Pherson, Kenzie Hughes
Feb 22, 2021 -

Zeigler Subaru of Lafayette responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit.

February 18, 2021

Excellent service. The staff are very pleasant and the lounge area was very clean and comfortable. The staff recommend things that need to be done before they do them. More

by AJKingma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Feb 18, 2021 -

Zeigler Subaru of Lafayette responded

This is an excellent review! Thanks from the entire team at Bob Rohrman Subaru!

February 17, 2021

Jenny was incredibly friendly and provided great customer service. Despite having to reschedule due to a part not being in stock, I enjoyed my visit and felt very appreciated. Jenny made me feel like a pers More

by Cody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Zeigler Subaru of Lafayette responded

Hi Cody, thank you for sharing your kind words about Jenny! It's great to hear that she provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Bob Rohrman Subaru

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