Zeigler Subaru of Lafayette - Service Center

Good service Took care of the service I requested and checked the car over for any other problems. Good service staff and customer service employees. Well go bac Took care of the service I requested and checked the car over for any other problems. Good service staff and customer service employees. Well go back. More

Needs more attention to details in service Second time I had it service for warranty work and both times requested carwash and neither time did they wash it. After they had my car for a whole m Second time I had it service for warranty work and both times requested carwash and neither time did they wash it. After they had my car for a whole month, they returned it with black streaks and bird droppings all over it. They need to up they game in attention to details. Just sad in my opinion. Mechanically all repairs done properly even though I had to keeping calling to get updates since they did not call me with a time frame even after 2 weeks... More

Everyone was efficient, friendly, and punctual. The waiting room is awesome. I’ve come to expect that now because every single visit has been that way. It must be “the Rohrman way!” waiting room is awesome. I’ve come to expect that now because every single visit has been that way. It must be “the Rohrman way!” More

Seems like the service is going downhill. I’m lossing trust. My tire tread seems to have grown >5mm in a couple months (since last oil change) and my brake pads have grown as well... The box is checked t trust. My tire tread seems to have grown >5mm in a couple months (since last oil change) and my brake pads have grown as well... The box is checked that I don't need maintenance, while I haven't had any milestones in maintenance completed. Also, I asked how much 100k maintenance would be a couple months ago, but asked for an actual estimate this time around and the price grew by $1000... hmmm... Finally, I have tires rotated every oil change and started marking them. I found they are not rotated properly and when I go to have air checked after service because my tires don't feel right, Ive gone back after tire rotations and get told ”there is way too much air in there and it's dangerous”, but it's the technicians that last put air in them. Sometimes it's low and my light comes on a couple weeks after rotation and other times the pressure is all over the place after rotation. I go to the service center and pay the premium in faith that the inspections are accurate and the service specialists will let me know when maintenance need to be performed, but that’s not happening. More

Making the appointment was much easier than going in and seeing if they had time for My vehicle. Everybody was friendly and I was out within an hour seeing if they had time for My vehicle. Everybody was friendly and I was out within an hour More

Great team members. The tech person very great and knowledgeable. They go out of their way to make sure you get great service. They are professional. knowledgeable. They go out of their way to make sure you get great service. They are professional. More

The dealership is clean and well maintained. Everyone was busy but yet friendly and pleasant. I took my outback in for the first scheduled maintenance and all is well. busy but yet friendly and pleasant. I took my outback in for the first scheduled maintenance and all is well. More

Great service Always great service. This trip was for engine coolant leak. Part had to be ordered. It came in on a Friday and I had my car on Monday. Always great service. This trip was for engine coolant leak. Part had to be ordered. It came in on a Friday and I had my car on Monday. More

prompt service They are always very nice and efficient. They take good care of my car. the lounge is nice I feel confident in their care of my car. They are always very nice and efficient. They take good care of my car. the lounge is nice I feel confident in their care of my car. More

Well my experiences with Bob Rohrman Subaru service are not that great. First of all there is no express lane service, you have to schedule an appointment for basic service needs, lof, filters and rotation not that great. First of all there is no express lane service, you have to schedule an appointment for basic service needs, lof, filters and rotations. This is very unsettling, I have been in automotive industry for 15 years, never heard of a dealership or any mom and pop not taking any walk-ins., Also when they did my cabin air filter, they forgot to attach my glove box lid dampner, so it dropped down with a bang when i opened it. I was able to get it attached. just very annoyed. Ive recommended multiple friends and family members to buy subarus, feel bad for them having to get service at rorhmans More