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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,173 Reviews

1,173 Reviews of Zeigler Subaru of Lafayette - Service Center

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June 18, 2025

Jonathan Marking is the absolute top shelf in customer service. I would recommend him and the excellent service staff at Zeigler Subaru for all of your service needs Subaru or other makes! More

by Camaro Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karalee Sollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Marking,
Jun 18, 2025 -

Zeigler Subaru of Lafayette responded

Hi Camaro! Thank you for recommending Jonathan and our service team at Zeigler Subaru of Lafayette! We're delighted to hear that your experience was top-notch. See you next time!

June 12, 2025

Fast, friendly service. Waiting area and restrooms were clean. Service center staff very friendly and area clean. More

by PINECREEK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pilatz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Gannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback! We're glad to hear that our team at Zeigler Subaru of Lafayette provided fast and friendly service, and that you found our facilities clean. We appreciate your support!

June 10, 2025

Service man told me cost of work and how long it would take, and explained the parts that would be installed and how I could see the info those parts showed on my dashboard.. He was correct about both e More

by SK8PEGGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Zeigler Subaru of Lafayette responded

We're delighted to hear that our service team at Zeigler Subaru of Lafayette provided accurate estimates and clear explanations. Thank you for trusting us with your vehicle's care!

June 09, 2025

Our family is consistently happy with the team working at Ziegler Subaru. They go above and beyond to always ensure our vehicles are safe and we appreciate the staff very much! More

by KRISTAMILLER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Zeigler Subaru of Lafayette responded

Hi Krista! We're delighted to hear that our team at Zeigler Subaru of Lafayette consistently meets your family's expectations. Thank you for trusting us with your vehicle's safety and for the kind words!

June 08, 2025

If it wasn’t for the staff I won’t even give one star. The reception/check in staff was great. After looking at the repairs that were made i found several bolts loose including the ground on the battery. More

by Randy’s crosstrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Zeigler Subaru of Lafayette responded

Randy, I'm sorry to hear about the issues with your vehicle's repairs. We strive for thorough and precise service, so it's concerning to learn of these oversights. Please reach out at your convenience so we can address this matter directly. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com

Jun 13, 2025 -

Zeigler Subaru of Lafayette responded

Randy, I'm sorry to hear about the issues with your vehicle's repairs. We strive for thorough and precise service, so it's concerning to learn of these oversights. Please reach out at your convenience so we can address this matter directly. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com

June 06, 2025

Had my car for two weeks. Recognized there is an issue but because their computers can’t detect the issue they just gave it back and said to bring it back if something else ha More

by AMY_HURLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tori
Jun 13, 2025 -

Zeigler Subaru of Lafayette responded

It's frustrating to hear about your experience with the unresolved issue. We aim for thorough diagnostics and it's disappointing when technology doesn't provide clear answers. Please know we're committed to resolving this, so feel free to reach out if you need further assistance or have any questions. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com

June 06, 2025

Love you guys. Keeping my Subaru on the road!! The service is fast and affordable I’ll keep bringing my wrx to you for all my service needs. More

by OTTDE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Zeigler Subaru of Lafayette responded

We're delighted to hear that you're pleased with the service at Zeigler Subaru of Lafayette! Keeping your WRX running smoothly is our priority, and we look forward to assisting you with all your future needs. Thanks for choosing us!

June 02, 2025

They were nice! And the job was done pretty Quickly appreciate the work done in a timely manner. More

by BRENDAJOHANNSEN195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Zeigler Subaru of Lafayette responded

Brenda, we're happy to hear our Zeigler Subaru of Lafayette team provided you with such efficient service! Thanks for the review and please don't hesitate to reach out if we can assist you again in the future!

June 02, 2025

I have had multiple problems with my 2020 Subaru forester. Repeatedly in and out of the service center in Lafayette. I felt like they were giving me the run around. I finally went to Carmel and stil More

by SKLUPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Zeigler Subaru of Lafayette responded

It's frustrating to hear about the ongoing issues with your Subaru Forester. We aim for efficient service and clear communication, so it's disappointing that this hasn't been consistent in your experience. Please reach out if you'd like us to look into this further or assist you with any other concerns. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com

June 01, 2025

The service that was provided by the entire team at Zeigler Subaru of Lafayette is exceptional. More

by DanT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Zeigler Subaru of Lafayette responded

Dan, Thanks for the five-star love! We’re excited to welcome you again! - Zeigler Subaru of Lafayette

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