Zeigler Subaru of Lafayette

I am sharing a very disappointing experience that we have just experienced at this dealership…we recently purchased a car for my son (who has been working since the age of 15 to buy a car) it was a used car just experienced at this dealership…we recently purchased a car for my son (who has been working since the age of 15 to buy a car) it was a used car …when we test drove the vehicle we did try out each feature ..because it was a warm day we tried the heat but did not leave it on for more than a minute or two …the very next day after we drove the car off the lot we discovered that the heat would only stay warm for about a total of 3 minutes…we took it to a dealership here in town for them to look at and they told us that it would need a new automatic climate control …they advised us to contact the dealership where we purchased the vehicle because it would be an expensive fix …I contacted our salesman Christian right away and he told us to bring the car in to have someone there look at it …we brought it in last Thursday ( 10/27)…when we were in the process of purchasing the car, Christian had told us the previous owner worked in the service dept there …I had to finally call the dealership on Tuesday to see what was found out about the car ..I was told by Mark who is Christian’s team leader that the repairs would cost $800 to fix and that we needed to pay half of the cost …I 💯 believe that the previous owner knew about this problem ..because obviously the heat would have been used in the winter…and that we were sold a car that had a major issue that was undisclosed to us …we have purchased our last 5 vehicles from Bob Rohrmans and have always been very satisfied…I feel that this is dishonest and we should not have to pay anything for a problem with the car that obviously was broken when we purchased it …I totally understand the risk of buying a used car and not the extended warranty but I also know this problem was pre existing and that I am being taken advantage of …Mark said that he would talk to his supervisor about this …but I have never received a phone call back …I am hoping this message will be brought to the attention of someone honest who actually cares about customer service and honesty …because of $400 Bob Rohrman has lost our business and I will make sure others know about the dishonesty of this situation. More

The staff is professional and courteous. They promised my service would be completed in 45 minutes and it was completed in 30 minutes. They promised my service would be completed in 45 minutes and it was completed in 30 minutes. More

They went beyond more than I expected Cleaned my car to factory standards. Looked wonderful factory standards. Looked wonderful More

Adviser was wonderful! Kept me informed and very easy to work with. Jenny was great at explaining what was going to be done. Thank you! Kept me informed and very easy to work with. Jenny was great at explaining what was going to be done. Thank you! More

Everything that Matthew had control of went excellent. Oil change, tire rotation, and multi point inspection. What was terrible is paying for the work out in the shop area. The noise and banging made the Oil change, tire rotation, and multi point inspection. What was terrible is paying for the work out in the shop area. The noise and banging made the lady waiting in front of me jump she was so startled. The free car wash looked like someone had poured dirty water over the entire car. The next day I took it to a self car wash. My third and final Subaru battery died one month later. Go figure. More

Too much can not be said about Jenny. She was excellent about making sure that what I needed most was done. She was excellent about making sure that what I needed most was done. More

Took care of car in a timely manner. Employees very friendly and seemed very efficient . Employees very friendly and seemed very efficient . More

Jenny was very patient explaining what was needed for my car. I appreciated her friendlyness and professionalism. car. I appreciated her friendlyness and professionalism. More

Great experience. Person who helped us was absolutely great. Service was done quickly. We were kept informed on the progress of our service and the cost. This is t Person who helped us was absolutely great. Service was done quickly. We were kept informed on the progress of our service and the cost. This is the fourth Subaru I have owned and it is the Service Department that keeps bringing me back More

The staff is professional and helpful. The dealership is well taken care of and comfortable for clients. The dealership is well taken care of and comfortable for clients. More