Zeigler Subaru of Lafayette | Page 149

Interior Front Driver seat torn and ripped Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrma Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrman Hyundai-Genesis and does not match the one hour diagnostic paperwork that states Bob Rohrman Subaru, reason; two service department's and two different adresse's. Communication is lacking in all areas. Know one that I have spoken to have given me an honest answer. I have called and left voice messages but apparently the staff do not forward the messages onto the specific person. Staff do not return phone calls promptly or messages. The Subaru Outback vehicle still has a ripped edge seat and a big torn hole in the front driver seat interior. More

Worst experience! Booked appointment in November for a December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. They called me right back because they needed payment to order key. I was happy to give them my credit card info. Showed up 6 weeks later for appointment. They had no record of my appointment and they had not ordered key. They kindly did all but said I would need to come back the next week for the key. Frustrating, but what choice did I we have. They told me they hadn’t ordered the key because they had written the credit card info down incorrectly. They then said that they did not know my phone number to call for correct info. But they had called me already to get the card info in November. They said they remembered calling me, but in the same sentence said they didn’t have my number. They did have a second phone number listed and said they called it with no response. But that number was my Mom’s number( it had been her car), and she said no one called her. I picked car up, and paid for the key. I came back a week later for the “30” minute key programming appointment. 90 minutes later I finally got my car back. I had not driven this car except to and from the dealer for these appointments. As I pick up the key the technician says, “ by the way, you have a tail light out and your brakes really should be replaced. “. AAARRRGGHH! Did they even do the inspection the week before? Very dissatisfied and disappointed in Bob Rohrman Subaru. More

Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose and sprayed oil everywhere! Several failed attempts at cleaning the vehicle and now I can still smell oil 4 weeks later! More

I am upset I had to pay for diagnostics again when my car was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be cred was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be credited. More

Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but ended up taking 8.5 with nothing added to the service (in fact we had had the brakes done a month earlier, so the service should have taken LESS time than quoted) More

no no no I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the ma I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the manager is on video being a xxxxxxxxx. My lease is up in less than two months and I will never pull onto their lot again. More

It was a nice experience and the people there made the whole process a smooth ride. Definitely will come back again and see what else is in store for me in the future with you guys. whole process a smooth ride. Definitely will come back again and see what else is in store for me in the future with you guys. More

Excellent salesperson but......... Mark Cravatt, our salesperson, was an 11 out of 10 in providing us a sale. I would purchase another vehicle from Mark. The finance person person (m Mark Cravatt, our salesperson, was an 11 out of 10 in providing us a sale. I would purchase another vehicle from Mark. The finance person person (manager?) was the most snarky, unprofessional, and customer unfriendly individual I have dealt with in my 39 years of purchasing vehicles from automobile dealerships. Maybe the finance person was irritated from working New Year's Day? Bob Rohrman, it is very apparent you have made many positive improvements at your Lafayette Subaru dealership but you need to work on improving your finance department personnel. More

Mark is awesome. He was not pushy and thorough in explaining the details patiently. My purchase was a really good experience at the dealership. I will definitely recommend bob rohrman Subaru dealersh explaining the details patiently. My purchase was a really good experience at the dealership. I will definitely recommend bob rohrman Subaru dealership at lafayette to my friends. More

I have leased 3 Subarus now from Bob Rorhman's and all 3 times things have went smooth and they have helped to make it an enjoyable moment. I always reach out to John and recommend him to anyone that asks w times things have went smooth and they have helped to make it an enjoyable moment. I always reach out to John and recommend him to anyone that asks who to go see when looking for a new Subaru. More