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Zeigler Subaru of Lafayette

Lafayette, IN

4.6
1,620 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers. Zeigler Subaru of Fort Wayne is the only ...
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1600 S Creasy Ln

Lafayette, IN

47905

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Showing 1,620 reviews

January 10, 2020

Interior Front Driver seat torn and ripped Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrma More

by P2SIMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager Karalee Sollars;General Manager Brad, Service Advisor Ashlee Roy, Corey Collins
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for reaching out. We would like to look into this further; if you could please give us a call at 765-588-9589 and ask to speak to our Service Manager, Karalee Sollars, it would be greatly appreciated. Thank you.

January 10, 2020

Worst experience! Booked appointment in November for a December date when my son returned home from college with his Subaru. Oil change, air bag recall, 25 point inspection, and ordered a replacement key. More

by Ricksdan63
Recommend Dealer
No
Employees Worked With
Brittany ( maybe) in parts
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we apologize for this experience and any inconvenience it caused. We understand your frustration around the lack of communication, and will be addressing your comments with our team. Your feedback will not go unnoticed, and we hope you’ll give us a chance to improve in the future. Thank you

January 10, 2020

Horrible service experience!! I won’t trust another vehicle to this dealer ever! Took vehicle in for a 30 minute oil change and didn’t get it back for two weeks! The technician left the filter loose More

by INDIANAOFFROAD
Recommend Dealer
No
Employees Worked With
Karalee Sollars, Brad Belaire
Jan 10, 2020 -

Zeigler Subaru of Lafayette responded

Matt, We’ve made every reasonable attempt to serve you with every interaction at Bob Rohrman Subaru. This is the third review you’ve given with the lowest possible rating. We understand that an oil mishap is extremely frustrating and would love to be able to eliminate the odor completely. Unfortunately that takes time which is precisely why we kept the vehicle long enough to have it detailed multiple times as well as to complete your recall as you requested. We wish you the best in the future and hope you enjoy the experience at your dealership of choice. Even though we know it won’t be Bob Rohrman Subaru in the future, we are happy that you’re committed to the brand.

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January 10, 2020

I am upset I had to pay for diagnostics again when my car was towed into service in November for the same symptoms it returned with in December. I think one of the two charges for diagnostics should be cred More

by DAJOHNSON0
Recommend Dealer
No
Employees Worked With
Tori
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

We appreciate you reaching out. If you’d like to discuss in further detail, please give us a call at 765-588-9589 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

January 10, 2020

Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but More

by GJESSIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terran Patton, Alex Wilson
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we understand your frustration and appreciate you taking the time to share this feedback. We do our best to complete work within the stated time frame and apologize that we were unable to do so this time around. We will be using your comments to improve the communications we have with our customers, and hope you’ll give us another chance in the future. Thanks again.

More
January 10, 2020

no no no I will never buy again from this dealership or have service done there. The mechanics are more interested in dance moves than changing oil, and the ma More

by bama6301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Belaire
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback – we will be looking into it further and discussing your comments with our service team. If there’s any additional feedback you’d like to discuss, please don’t hesitate to reach out to our Customer Relations Specialist, Terran Patton. Thank you.

January 10, 2020

It was a nice experience and the people there made the whole process a smooth ride. Definitely will come back again and see what else is in store for me in the future with you guys. More

by BREAKINSOLID
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! Your business is much appreciated by all of us here at Bob Rohrman Subaru, and we look forward to working with you again!

January 10, 2020

Excellent salesperson but......... Mark Cravatt, our salesperson, was an 11 out of 10 in providing us a sale. I would purchase another vehicle from Mark. The finance person person (m More

by Subaru Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we appreciate you taking the time to share this feedback, and will be passing it along to our finance team. Customer satisfaction is our number one priority and your comments will not go unnoticed. If there’s any additional feedback you’d like to discuss, please don’t hesitate to give us a call at 765-598-9603 and ask to speak to our Customer Relations Specialist, Terran Patton. Thanks again.

More
January 10, 2020

Mark is awesome. He was not pushy and thorough in explaining the details patiently. My purchase was a really good experience at the dealership. I will definitely recommend bob rohrman Subaru dealersh More

by Rakesh
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments! We're glad you had a great experience with Mark, and we'll be sure to pass along your kind comments. It was a pleasure working with you and we hope we have the opportunity to do so again in the future!

January 10, 2020

I have leased 3 Subarus now from Bob Rorhman's and all 3 times things have went smooth and they have helped to make it an enjoyable moment. I always reach out to John and recommend him to anyone that asks w More

by MISTY9495
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Swanson
Jan 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review! We're glad you've enjoyed working with John and we'll be sure to pass along your kind comments. Your loyal business is greatly appreciated by all of us here at Bob Rohrman Subaru and we look forward to your next visit!

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