Zeigler Subaru of Lafayette

The staff was friendly and made my trip easy. I appreciate how the staff went over and beyond to help me understand everything I needed to know. appreciate how the staff went over and beyond to help me understand everything I needed to know. More

My service was great! I am on my 3rd Subaru and with all my quality issues with my Crosstrek I wasn’t planning on purchasing or leasing in the future. Jenny & Kristen however both took great care of me and my quality issues with my Crosstrek I wasn’t planning on purchasing or leasing in the future. Jenny & Kristen however both took great care of me and exceeded my expectations and changed my experience around to a positive one. I am truly thankful they both cared and proved to me faith in humanity and doing what is right for the customer. I help build over 400 Subarus a day and have always been a loyal customer and will continue as a customer because of them! Thank you! Patricia Locker More

I have no words. I was treated well at their service department but after the time they had my car I was told this is how my car was designed and they could not find anything wrong. Needless to say, my department but after the time they had my car I was told this is how my car was designed and they could not find anything wrong. Needless to say, my car is at another dealership where they have found my issue and called in an engineer to look at it. They conclude that its an issue with my cvt transmission and its covered under my warranty. More

Very pleasant surroundings and people very friendly and most of all it s close to Chick-Fil-A. The service has been great so far and I really don't expect anything less. Timely service too. most of all it s close to Chick-Fil-A. The service has been great so far and I really don't expect anything less. Timely service too. More

Wonderful friendly staff! Great place and amazing service. I will continue to bring my car in for it’s service needs. Fantastic team between sales and service. service. I will continue to bring my car in for it’s service needs. Fantastic team between sales and service. More

People are always pleasant. Service is very good. Customer department. Jenny, was very nice and knowledgeable. She discussed what was needed on my car. Thank you very much. Customer department. Jenny, was very nice and knowledgeable. She discussed what was needed on my car. Thank you very much. More

It was 2+ hours for an oil change. 45 mins just to move it back and I had an appt. They knew I was waiting for it. it back and I had an appt. They knew I was waiting for it. More

Jenny was amazing! she had my car all ready to go. I was in and out in 5 minutes. Also my technician (Blake) was very helpful. I feel very confident in his knowledge and the quality of any service he does. in and out in 5 minutes. Also my technician (Blake) was very helpful. I feel very confident in his knowledge and the quality of any service he does. -Ryan Hauk More

Great service with very friendly people Everything was taken care of. Everyone was so helpful and friendly. Dealership was clean. My service was explained to me and it was done at a reasonable cost. Very taken care of. Everyone was so helpful and friendly. Dealership was clean. My service was explained to me and it was done at a reasonable cost. Very pleased. More

Service was slow and did not fix the problem. I brought the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told that it would cost $66 for a half hour of technician time to diagnose the problem. I agreed to that and to a standard 60,000 mile "tune-up". After sitting in the waiting room for four hours, I was told they had done the "tune-up" (at a cost of $820) but had been unable to diagnose the exhaust problem. As it was 5:30 pm they said that there was nothing else they could do that day, so they suggested I leave the car overnight (they did provide a loaner car). I expected a call from them by mid-morning the next day, but I did not hear from them, so I called at 1:30 pm to find out what was going on. They asked me to come back in and test drive the car with the service rep. The sound was not as pronounced and there was a lot of background noise (the parking lot was being resurfaced), so she said that she could not hear a problem. She suggest that perhaps the technician "banging" on the exhaust system had "knocked" it back into place. She said I could come back if it re-emerged. More