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Zeigler Subaru of Lafayette

Lafayette, IN

4.7
1,666 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers. Zeigler Subaru of Fort Wayne is the only Subaru dealership in the Huntington, New Haven, & Auburn, IN area, but Subaru enthusiasts throughout Indiana choose to visit our dealership for our excellent customer service, pet-friendly showroom, attractive auto financing options, and great cars! Visit our dealership for a new car or Subaru service for your current vehicle and see the difference working with our dealership makes for yourself.
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1600 S Creasy Ln

Lafayette, IN

47905

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Showing 1,666 reviews

May 16, 2021

My concerns were that I wasn’t notified when my car servicing was finished. Staff in the shop area didn’t seem to know where my car was. I also asked that it be washed (I bought new) but when I got in More

by maryfree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
May 18, 2021 -

Zeigler Subaru of Lafayette responded

We're sorry to see the low rating and hear that your service visit wasn't up to our usual five-star standards. I encourage you to reach out to me at your earliest convenience so we can discuss these concerns and address them. Thank you, Brad Belaire - General Manager - 765-449-8100

May 16, 2021

They do great work and are willing to accommodate you in unusual circumstances. The service front desk associates take some getting used to... don't expect traditional retail experience. It often feels like More

by JEFFERY.T.BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your honest feedback. Please don't hesitate to reach out if there is anything more we can do for you.

May 15, 2021

They are very friendly and knew what they where doing. Answered all questions asked and helped with a thing that I need. Will go to them again More

by JAMES21502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper, Austin Conroy
May 17, 2021 -

Zeigler Subaru of Lafayette responded

James, we are so happy to hear that our team at Bob Rohrman Subaru could help you out! We look forward to helping you in the future!

May 15, 2021

The staff was very nice and helpful I really enjoyed the customer service. They explained to me the work that was done .Thank you for all you do:) More

by ANRANAL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper, Austin Conroy
May 17, 2021 -

Zeigler Subaru of Lafayette responded

You are so welcome! Thank you so much for taking the time to write about the Bob Rohrman Subaru staff!

May 15, 2021

The girl who helped me was very helpful and nice. Service was great I thought the amount I paid for my repair was high though. More

by LISAKINDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
May 17, 2021 -

Zeigler Subaru of Lafayette responded

We really appreciate you taking the time to leave Bob Rohrman Subaru this feedback, thank you!

May 15, 2021

Friendly and kind. I’m sorry I don’t feel like I need to write 25 words out to explain. As stated friendly, kind and done on time. More

by RBFRANK6592
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
May 17, 2021 -

Zeigler Subaru of Lafayette responded

We are so happy to hear that Bob Rohrman Subaru earned your 5 stars! Thank you!

May 14, 2021

Kandace did an amazing job. Organized, quick, couldn't have asked for better customer service. She had my loaner car warming up and ready, got my paperwork done quickly and on my way. More

by pcornell36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kandace Pherson
May 14, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for this awesome five-star rating! We appreciate you coming to work with Kandace and our team for your service appointment! We will see you at your next visit and are so glad to have you as part of the Bob Rohrman Subaru family!

May 14, 2021

Quick and painless service. I was give a very nice loaner car and the customer service was people were very nice. I haven’t been back to Subaru since the remodel and it is all very nice. More

by alyssamaroska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
May 17, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback about your recent visit to Bob Rohrman Subaru, Alyssa! We look forward to working with you again!

May 11, 2021

From start to finish, everyone was kind, professional, and honest. Best experience ever. I wouldn’t go anywhere else. Thank you for the well done work. Extremely happy with your Service dept. More

by JOHNCALVINWEAVERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
May 11, 2021 -

Zeigler Subaru of Lafayette responded

Reviews like this one make our day, John! Thanks from the Bob Rohrman Subaru team!

May 08, 2021

Prompt service and paying attention to details including a car wash while waiting on for usual annual checkup are highly appreciated. Free service for rotating tires on annual checkup is no longer provided More

by CHOI0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
May 10, 2021 -

Zeigler Subaru of Lafayette responded

We’re glad we could deliver a 5-star experience! Thanks for choosing Bob Rohrman Subaru!

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