Kenosha Subaru - Service Center

I used to go to the Subaru dealer in Libertyville. Being that I live in gurnee, and had enough terrible experiences there, I wanted to try a new location. I will always use this location moving forward. Gre that I live in gurnee, and had enough terrible experiences there, I wanted to try a new location. I will always use this location moving forward. Great service, quick, and communicated with me throughout the process. Thanks guys! More

Every visit is a revenue and profit opportunity for the service department. Promised senior discount did not appear on the bill. $1200 of routine maintenance wasn’t sufficient. $1000 additional for a whee service department. Promised senior discount did not appear on the bill. $1200 of routine maintenance wasn’t sufficient. $1000 additional for a wheel bearing and $600 in new tires and alignment work was pushed. More

A dealer with integrity you don’t often see in today’s world. Your concerns are heard and then acted upon. I was pleasantly surprised. world. Your concerns are heard and then acted upon. I was pleasantly surprised. More

Was able to schedule my car appointment quickly and the service was done promptly. Everyone was super helpful and friendly. I would def go back. service was done promptly. Everyone was super helpful and friendly. I would def go back. More

My last experience was great, up until it was time to pay. First, I was not a where of the 3.5% charge if using my credit card, and second the woman was out of line with me when I told I was going to pay. First, I was not a where of the 3.5% charge if using my credit card, and second the woman was out of line with me when I told I was going to pay cash. She said"" you are lucky you can do that, some can not." I said "this was my grocery money.". She said" well maybe the grocery store will not charge you 3.5%."! She had no idea about my situation and further more no business to assume! She made a good experience go bad. More

Service team is amazing here. Very helpful and courteous always! I’ve been taking my Subaru’s here for service for over 5 years. Very good people always! I’ve been taking my Subaru’s here for service for over 5 years. Very good people More

I am really Please at how far of the extra mile they went for me. Not only was a I stranded waiting for a tow truck that would have taken over an hour to come to my aid. I called the dealership and they came for me. Not only was a I stranded waiting for a tow truck that would have taken over an hour to come to my aid. I called the dealership and they came within 15 minutes. They also dropped off my car for me as there were no loaners available at the time of drop off. I have already referred three people who have purchased cars from this dealership. I plan to keep this up. More

Employees very friendly,knowledgeable,helpful. The Employees very friendly,knowledgeable,helpful. The reason I gave 4stars: they have implemented 3.5%_creditcard_surcharge and didn't notify when I ca Employees very friendly,knowledgeable,helpful. The reason I gave 4stars: they have implemented 3.5%_creditcard_surcharge and didn't notify when I called to schedule. More

Rachel was so helpful and polite. The car was booked in for 8am dropped car off day before. They did it same afternoon. I was happy for 8am dropped car off day before. They did it same afternoon. I was happy More

Once again, a great job by all there. Service writer Adam, tech Chris Fox and the service manager Matt. That's why all of our cars, Subaru or not, get serviced here. Adam, tech Chris Fox and the service manager Matt. That's why all of our cars, Subaru or not, get serviced here. More