Kenosha Subaru - Service Center

I am really Please at how far of the extra mile they went for me. Not only was a I stranded waiting for a tow truck that would have taken over an hour to come to my aid. I called the dealership and they came for me. Not only was a I stranded waiting for a tow truck that would have taken over an hour to come to my aid. I called the dealership and they came within 15 minutes. They also dropped off my car for me as there were no loaners available at the time of drop off. I have already referred three people who have purchased cars from this dealership. I plan to keep this up. More

Employees very friendly,knowledgeable,helpful. The Employees very friendly,knowledgeable,helpful. The reason I gave 4stars: they have implemented 3.5%_creditcard_surcharge and didn't notify when I ca Employees very friendly,knowledgeable,helpful. The reason I gave 4stars: they have implemented 3.5%_creditcard_surcharge and didn't notify when I called to schedule. More

Rachel was so helpful and polite. The car was booked in for 8am dropped car off day before. They did it same afternoon. I was happy for 8am dropped car off day before. They did it same afternoon. I was happy More

Check engine light came on again so I’ll need to make another appointment Alternator was replaced but the mechanic didn’t reset the clock or window another appointment Alternator was replaced but the mechanic didn’t reset the clock or window More

Once again, a great job by all there. Service writer Adam, tech Chris Fox and the service manager Matt. That's why all of our cars, Subaru or not, get serviced here. Adam, tech Chris Fox and the service manager Matt. That's why all of our cars, Subaru or not, get serviced here. More

I would have given 5 stars for in person assistance but I was given misleading info over the phone when I scheduled my service appointment. was given misleading info over the phone when I scheduled my service appointment. More

Great people to deal with always. Pricing is very fair and the quality of the worked performed has always been the best around. Thank you for being there for us. and the quality of the worked performed has always been the best around. Thank you for being there for us. More

I brought our 2014 Legacy in for a check up and Rachel rattled off about $5k worth of repairs. I tried to tell her we were only going to do what was really necessary for the time being but she thought the rattled off about $5k worth of repairs. I tried to tell her we were only going to do what was really necessary for the time being but she thought they all had to be done. Needless to say, we fixed $2k for now. Seemed odd that all those fluids and bulbs all needed to be replaced at the same time. I'm not sure if it was Mile or Adam who seemed to understand our situation. More

The work was completed in a very timely manner and everything was explained clearly to me. Friendly staff. I also love the waiting room and amenities. access to WiFi, tv and coffee is very nice. everything was explained clearly to me. Friendly staff. I also love the waiting room and amenities. access to WiFi, tv and coffee is very nice. More

Normally my experience is amazing but I was less than impressed with the evening service representative and mechanic trying to trick me into thinking my car had many leaks coming from bolts (which bolts impressed with the evening service representative and mechanic trying to trick me into thinking my car had many leaks coming from bolts (which bolts don’t leak) and needed a major repair. Granted it was heavy rain driving to the service appointment and they were not clear about the issue just kept saying it needed to be done ASAP. I took my WRX to the other side of the state and my mechanic told me that they were trying to upsell an unnecessary repair since I was female and didn’t know any better. There has yet to be a leak even placing down cardboard to double check. In the future I will only be going with the day shift and the service center representatives that have always been amazing and very professional. More