Kenosha Subaru - Service Center

Oil change Went in for a scheduled oil change. Check in and wait time was quick and efficient. The waiting room was clean and spacious. I really liked being able Went in for a scheduled oil change. Check in and wait time was quick and efficient. The waiting room was clean and spacious. I really liked being able to make my appointment online, simple and easy to do. More

Made the best of an unfortunate situation I brought in a new to me Outback (purchased elsewhere) for a thorough check over the entire vehicle. Adam Salinas was my service advisor and from the I brought in a new to me Outback (purchased elsewhere) for a thorough check over the entire vehicle. Adam Salinas was my service advisor and from the first handshake he was friendly and informative. He introduced me to Jake, the technician that would be working on my car and they both walked me through what they would be looking at/for. Unfortunately, there was a lot more wrong than expected :( Jake and Adam had me come in while my car was up on the rack and showed me everything that was wrong and made repair recommendations. Adam kept me updated through the whole repair process. When I picked my car up they both again were very informative on what was done in addition to recommending future service to keep it in top condition. I will not be going anywhere else for service and will absolutely recommend Kenosha Subaru! More

service was excellent friendly clean waiting room friendly staff clean bathroom extremely timely quality of service was great free car wash gave information r was excellent friendly clean waiting room friendly staff clean bathroom extremely timely quality of service was great free car wash gave information regarding recall update More

Excellent Service Everyone was courteous, friendly, and helpful. Waiting room was comfortable and various beverages were available. Service was performed properly an Everyone was courteous, friendly, and helpful. Waiting room was comfortable and various beverages were available. Service was performed properly and expeditiously. Overall service experience was pleasurable. More

The service dept. is always efficient. The service center is always helpful and patient in answering my questions. They are efficient in getting the service I came in for done in a timely m The service center is always helpful and patient in answering my questions. They are efficient in getting the service I came in for done in a timely manner. I have dealt with Rachel in the past and she knows who I am the minute she sees me. I have not had a bad experience with any of the service people. Even when I call to make an appointment and have questions Matt and Jack address my concerns. However, this has nothing to do with service but it happened when I brought my car in for service. Lori G. was waiting for me in the waiting area to talk about me trading in my car. For one I was at the dealership close to 2 hours more than I wanted/needed to be. I am not thinking about getting a new car in the near future. I was curious to see what changes were made on the new cars, but that was it. She had the assumption I was going to buy the exact same car that I have, just newer. I never said I would buy another Forester. It could be a different car at your dealership. I am not in the market to change vehicles now! When I am looking, I look for a good interest rate and deal to get another lease. I did not know ahead of time Lori was going to be trying to talk me into another lease/car. I do NOT appreciate how Lori was waiting and trying to push me int a new lease. More

Great service as always I had a crossthreaded lug nut, and I broke it off when changing to my winter tires. I took the car in and they fixed it quickly, and at no cost! I ca I had a crossthreaded lug nut, and I broke it off when changing to my winter tires. I took the car in and they fixed it quickly, and at no cost! I can't recommend their service center enough. I take my car there for all service needs, and it's always top notch. More

the service department was very helpful. Rachel was very friendly. She approached my car immediately to get my information. She clearly explained how long the service would take. Very pleasan Rachel was very friendly. She approached my car immediately to get my information. She clearly explained how long the service would take. Very pleasant experience. More

A great experience. As always, the experience was perfect. The service rep was friendly and knowledgeable and she explained everything before proceeding with the service As always, the experience was perfect. The service rep was friendly and knowledgeable and she explained everything before proceeding with the service. This is the way all customers like being treated and is why I would recommend the dealership to family and friends. It is also the reason I will probably purchase my next vehicle here. However, that may be a while because my 2012 Forester (150 K miles) is running great and I love it. More

OIl and Brakes They changed my oil on and put new front brakes on my Lexus. Did the brakes vary fast so I could continue my trip. The service dept. is AWESOME !!!! They changed my oil on and put new front brakes on my Lexus. Did the brakes vary fast so I could continue my trip. The service dept. is AWESOME !!!! More

Oil change They changed my oil on my Subaru Outback but the only thing they forgot was to reset the maintenance reminder but I told Adam and he took care of it r They changed my oil on my Subaru Outback but the only thing they forgot was to reset the maintenance reminder but I told Adam and he took care of it right away. This was my second time here and I was very happy thanks!! More