Kenosha Subaru - Service Center

Super Disappointed With Service Super disappointed with the service I received on Friday 1/11/2018. I pulled into the service dock and a gentleman said someone will be right with you Super disappointed with the service I received on Friday 1/11/2018. I pulled into the service dock and a gentleman said someone will be right with you - no greeting. I waited for a few mins until a gentleman who was in the parts dept yelled across saying again that someone will be right with me. I waited some more and another gentleman asked if I was being helped. I said no, just been waiting here. He took my info and said it would be roughly 40/45 mins. He never asked if I was having issues with the car and didn't seem friendly (this was Jack Byrne). I went to the waiting area and saw my car being pulled up about 30/35 mins later. I waited about 10 mins and still no one came to talk to me about my car. I thought this was odd since the customer beside me received an entire breakdown of what was done on his car and what to expect for the next visit. I went out and asked what’s taking so long and Jack Byrne said nothing and gave another employee the paperwork so he could handle the close out. Not once did I get a ‘Hello, welcome to Subaru’, as was done in all my previous visits. In the past they would talk to me about what was done on the car, but that step was missed with me for whatever reason. I do not plan on leasing another vehicle from this location. The managers response to this issue was “you seem to have your mind made up. Have a good night.” Great job Kenosha Subaru, NOT! More

Adam is Awesome!! Adam did a great job taking car of my car and helped me get lined up for another service appointment. Always love leaving the service center with a wa Adam did a great job taking car of my car and helped me get lined up for another service appointment. Always love leaving the service center with a washed car and he even puts in the effort to dry it off. More

Oil change I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for I brought the car in for its three months oil change was greeted and welcomed told her I could find coffee and use the internet took about an hour for the oil change the car came back nice and clean More

Felt I was in good hands . Being new to the area, and this was my first visit, I was impressed with the way the service department treated me. Adam gave me safety glasses and t Being new to the area, and this was my first visit, I was impressed with the way the service department treated me. Adam gave me safety glasses and took me to see the underside of my car and the work that was being done. I also felt very confident with the mechanic working on my car , Him having many years of experience working on Subarus, explain to me exactly what needed to be done and why all the while showing me the parts that needed repair, so there was no question or doubt about what was being done and why. More

Experiences with advisors. Some service advisors don't seem very knowledgeable about certain services. Doesn't know how to explain the extent of certain services or details of w Some service advisors don't seem very knowledgeable about certain services. Doesn't know how to explain the extent of certain services or details of why certain services are required up front. When coming for service I expect immediately to have explained why a service is needed and not have to ask. More

Awesome Service! Kenosha Subaru’s Service Department is a big reason why I continue to buy my cars at that dealership. They are efficient and thorough and super pleasa Kenosha Subaru’s Service Department is a big reason why I continue to buy my cars at that dealership. They are efficient and thorough and super pleasant to deal with. They have long hours to accommodate my screwy schedule, too. Always a good experience when I’m getting my car serviced! More

Thank you for making me a loyal customer I want to say first of all it was the best decision i could have made to stop here 1st. Certified preowned was my best option and it has given me a ca I want to say first of all it was the best decision i could have made to stop here 1st. Certified preowned was my best option and it has given me a car that is new to me and will be with me for a very long time! Patricia was a great Sales person! I had a small issue and it was rectified quickly without question. Thank you again, we will be back for our next car need ! I am so happy you made my family part of the subaru's family for life! More

all was great. very friendly and helpful. the atmosphere was very relaxed and Clean. just an enjoyable non-tense visit. didn't feel any pressure to do anything I didn't want to. the atmosphere was very relaxed and Clean. just an enjoyable non-tense visit. didn't feel any pressure to do anything I didn't want to. More

Friendly and knowledgable Service people were friendly and knowledgable. The car problem was explain in such a way that I understood. They were kind to wash the car and I was o Service people were friendly and knowledgable. The car problem was explain in such a way that I understood. They were kind to wash the car and I was on my way. More

My son's first car My 16-year-old son purchased his first car, a 2007 WRX TR, at a different dealer and we took it to Kenosha Subaru for an inspection. Ryan Johnson and My 16-year-old son purchased his first car, a 2007 WRX TR, at a different dealer and we took it to Kenosha Subaru for an inspection. Ryan Johnson and Adam Salinas went over our Subi and kept us up to date while Nic Gaede spent time with my son explaining specifics. We heard many great things from friends about Kenosha Subaru and were impressed with everyone’s knowledge. More