Kenosha Subaru - Service Center

Rachel in the service department has been wonderful! Always helpful and courteous. Coming in for service is a pleasure and I’m out in no time. Always helpful and courteous. Coming in for service is a pleasure and I’m out in no time. More

Always a very pleasant experience with the service department. My car went in extremely dirty from the snow and when I got it back it was nice and clean. department. My car went in extremely dirty from the snow and when I got it back it was nice and clean. More

To Mike Bihun and Others Whom It May Concern,My name is To Mike Bihun and Others Whom It May Concern, My name is John R. Meyer and I am contacting you in reference to recall service, requested inspection, To Mike Bihun and Others Whom It May Concern, My name is John R. Meyer and I am contacting you in reference to recall service, requested inspection, and consequent ball joint replacement performed on 01/21/21. On 02/01/21 and 02/08/21 SRS airbag service warning light inspections and repairs were done. My main contact was Adam Salinas, aka “ACE”, Service Advisor throughout the following events. The vehicle is a 2015 Subaru Outback, VIN 4S4BSBCC5F3231614. The following information is being provided. 1. On 01/21/21 I brought in the Outback for necessary recall work which was required through notices over the past several years. These recalls did not seem of great concern resulting in my delay to obtain recall service and I decided to combine this effort with a vehicle inspection due to no previous service being done to the vehicle other than my vehicle required, personally performed, maintenance. The recall work performed on the vehicle was done and the inspection revealed other necessary maintenance, one of which was a new right rear ball joint. (I’ve researched this and found that Subaru has ball joint issues). I authorized the ball joint replacement due to it being a difficult job from personal replacement experience that I had from a past vehicle. The work performed was fine in all regards. No issues with the loaner vehicle. 2. I did return the Outback two days later due to a retention clip on the air intake boot that I noticed was missing. It was replaced by Adam Salinas without delay. 3. The day after the recall work and ball joint replacement, I noted an SRS airbag warning light and red air bag light appear on the dash console. These lights were intermittent and I did not act upon it till I figured something was really going on with the SRS airbag system. I had never experienced any issues regarding this or any other issue noticed in my six years using the Outback. I made an assumption that the problem must be related to the other work performed on 01/21/21which was electrical in nature. The dealership also sustained a power outage of good length that day. I admit that I really do not trust other people to work on my vehicles due to a few previous problems. I always do my own work whether it be on my vehicles or home. I may be slower than a professional, but I read well, am willing to learn, and certainly willing to buy a new tool when the opportunity arises. This also happens to be why I noticed the missing clip – because I did not trust that the service people necessarily replaced everything correctly. Again, due to past experience. No complaints with you people though. 4. On 02/01/21, the service technicians were unable to determine the cause of the SRS warning lights. Codes were reset. 5. On 02/04/21 I called for service since the lights were still appearing intermittently. I took photos of the problem and scheduled service for 02/08/21. I was given the option for service the very next day, but I scheduled later due to a large snow event entering our area and I wanted my own vehicle to haul snow equipment. 6. On 02/08/21 I dropped off my Outback for an inspection to find the problem with the Outback’s air bag system. Adam Salinas knew that I felt something happened to the vehicle while at the dealership previously. I received a loaner car and figured the inspections may take several days till the problem was determined. 7. On 02/09/21 I called Adam Salinas and he informed me that the problem was found; and the passenger side seat airbag needed replacement. Adam Salinas reported that none of the performed service work should have been responsible for the airbag problem. Adam knew that I would still doubt this given conversations and my lack of trust in various technicians. Adam therefore “went to bat” for me to receive a new cost-free seat. He spoke with management and other Subaru powers which control this type of customer service. Adam Salinas was successful in obtain a new seat for me free of charge. By doing so Adam has accomplished the following: A) Adam has certainly increased the odds that I will purchase another Subaru from the Kenosha Subaru dealership. B) Made me less upset about a $500 bill for a new ball joint on a six-year-old vehicle given I do not Baja over trails in this. Dirt roads are about all it must cope with. C) I will certainly retell this story to friends and family increasing the likelihood that they will purchase Subaru products in the future. Due to previous employment, I have contacts with friends in the fields of science and math teaching in Kenosha, environmental restoration in Illinois, WI DNR law enforcement/supervisory SGT, and maintenance combined with light construction and HEO operation for Kenosha County. D) I have become impressed with Adam Salinas and his efforts to due what was in my interests, but also prevent the negative consequences if I would have needed to pay $1100 for a new seat. I of course feel that Adam made a beneficial decision for me, but also for Subaru as a whole and the Kenosha Subaru dealership. 7. Today is 02/21/21. No airbags lights or other issues have arisen with my Outback. I am happy and satisfied with the service and decision making provided by Adam Salinas. 8. As you have probably figured out by the length of this letter and the detail that I have provided, that I can be a real pain in the neck if I feel I have been unjustly wronged. Throughout this entire process Adam was patient and helpful. I really do not envy him in the fact that he had to deal with me throughout this process. He should be recognized and commended for his actions. I am very quick to criticize, but at least I am pretty quick to recognize someone who is smart and good at their job / profession. Ace lived up to his name. More

Always happy with the service. Prompt appointments, clean environment, and fast service done right the first time. Also able to work effectively while waiting for service to be completed. clean environment, and fast service done right the first time. Also able to work effectively while waiting for service to be completed. More

Stopped in for a battery check and, with the help of a very astute service writer, ended up with a new battery installed in a very timely manner. very astute service writer, ended up with a new battery installed in a very timely manner. More

Other than a delay in the parts coming in, I was very happy with the service provided. The clunking noise in the right front suspension is gone and I know this type of issue can be difficult to isolate. happy with the service provided. The clunking noise in the right front suspension is gone and I know this type of issue can be difficult to isolate. More

Clean and well lit service department. All employees are very friendly and provide professional service at all times. Large, well laid out waiting area to accommodate social distancing. very friendly and provide professional service at all times. Large, well laid out waiting area to accommodate social distancing. More

Your service dept. is very clean and well managed.Also Rachel is and always has been very helpful,knowledgeable and made our visit very pleasant. Rachel is and always has been very helpful,knowledgeable and made our visit very pleasant. More

Very helpful and friendly. Was able to fit me in and didn’t have to wait long for my car to be finished. Will continue to refer others to this Subaru location. didn’t have to wait long for my car to be finished. Will continue to refer others to this Subaru location. More

Excellent, As always! Rachel is excellent in her service position, always willing to listen, and help things go smoothly. I travel close to 5 hours to take our Subaru to them...that's how much I like the d position, always willing to listen, and help things go smoothly. I travel close to 5 hours to take our Subaru to them...that's how much I like the dealership. More