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Zeigler Subaru of Kenosha
Kenosha, WI
1,081 Reviews
At Zeigler Subaru of Kenosha, we are proud to offer a large selection of new Subaru models, affordable used vehicles, and certified pre-owned Subaru models. Whether you are looking for a new or used vehicle, you will enjoy the reliable performance and competitive financing that our Subaru dealership is known for. With a commitment to customers long past the purchase of a vehicle, you can trust our Subaru Service Center to keep your Subaru running as well as it did the day you drove off of our lot. At Zeigler Subaru of Kenosha, our team looks forward to working alongside you as you find the perfect Subaru for your lifestyle and budget.
Read below to learn more about Subaru Dealership, the models we carry, and the services we offer. Whenever you would like to learn more about our inventory or services, contact our dealership! We proudly serve the Kenosha, Pleasant Prairie, Camp Lake, and Old Mill Creek, IL areas and look forward to working with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,081 reviews
January 16, 2017
Awesome! I had a great car buying experience with Kenosha Subaru. Not only were they understanding of my situation with the VW TDI that I was waiting to sell I had a great car buying experience with Kenosha Subaru. Not only were they understanding of my situation with the VW TDI that I was waiting to sell back but they held a car for me which turned out being well over 2+ months! I'm not sure of to many other dealerships that would hold a vehicle which they could sell in 1 day..it was a WRX by the way :). No haggling on the price needed and the customer service was superb! My wife is up next to purchase her car from here and we know it will be a great experience. More
by WRXDad
Employees Worked With
Lori G, Mike B
January 06, 2017
Love Kenosha Subaru Considering this is our 3rd. Subaru Forester it speaks for itself. Love the staff especially Lori and Lonnie, they really take care of you like family Considering this is our 3rd. Subaru Forester it speaks for itself. Love the staff especially Lori and Lonnie, they really take care of you like family. The nice gentleman who took care of our financing was great. He was affectionately known as Skippy. But seriously you can't go wrong going there. It's a beautiful showroom with very helpful nice down to earth people who do not pressure you as can happen at other places. Give them a try you won't be disappointed. More
by elarebee
Employees Worked With
Lori, Lonnie
December 29, 2016
Excellent Buying Experience and Service My sister gave me her Subaru Impreza which she had serviced at this dealership. My service was always good but with the new ownership, happiness seem My sister gave me her Subaru Impreza which she had serviced at this dealership. My service was always good but with the new ownership, happiness seemed to abound and service continued to excel. When I test drove my newest purchase, I had no intent to buy at the time. But my salesperson, Josh, was open, down to earth, and low key. He knew the product and marketed it well. More important, throughout the "dealer" routines, he was never pushy. I prefer to have time to consider major decisions and that was respected. When I requested time to talk privately with my family, it was provided. I am pleased with my purchased and the dealership and look forward to our continued relationship. My recommendation: consider this dealer and ask for Josh. He is the "bomb". By the way, I kept my old Subaru so now I am a 2-Subaru family! B.M. More
by Beth M.
Employees Worked With
Josh, Tom in sales; Nick and Jack in service
December 15, 2016
Unbelievably good dealership We bought our new Subaru here and our salesperson (Jim Madsen) was just tremendous. So we decided to take the car here to get a tire checked out after We bought our new Subaru here and our salesperson (Jim Madsen) was just tremendous. So we decided to take the car here to get a tire checked out after rolling over some debris in the road. The folks in the service department took care of it right away, removing the debris and making sure there was no leakage. Since no repair was needed, they did all of this free of charge! I was floored. But, then, that's consistent with the way Jim Madsen and everyone else at the dealership has treated us from day 1, so I guess I shouldn't have been surprised. I highly recommend this dealership if you plan to buy a new Subaru. And whether you bought it here or elsewhere, this is the place to get your Subaru serviced. You'll be amazed! More
by J.W. & C.W.
Employees Worked With
Nick
December 02, 2016
Incompetence at it'a finest! This place is ridiculous! On 10/28/16, I had a wonderful experience on the lot, picking out my car. My sales guy, Reid Stanley, did a wonderful job se This place is ridiculous! On 10/28/16, I had a wonderful experience on the lot, picking out my car. My sales guy, Reid Stanley, did a wonderful job selling us on the car. Then we started the "buying" process. I already had financing prior to going there and when I told them that, they said they could "beat the interest rate", so I caved and told them to go ahead with financing. As we WAITED FOUR HOURS for their guy to put together the documentation, my husband noticed Reid only had ONE key/keyfob for the car. Hubby asked Reid if there was more than one key. Reid looked in the packet for the car and said "no, we only got one". This started a whole conversation about that meaning there was someone out there with a key to our car. Hubby even asked if they could contact the previous one owner, to which Reid shook his head no. Reid told us we could buy one and have it programmed for our car. My hubby asked if Reid was sure they didn't have the second key and Reid told us everything they have with a car is in this packet and since it wasn't in there, they don't have it. After waiting FOUR hours for Scott to get paperwork together we find out that he MATCHED the interest rate???! So we sat there for no reason on a Friday night. Then Scott's paperwork is all jacked up! After all that time! Who pays $270,000 for a 2013 Outback? How could he not see that? I sure did, so wait again because he now has to redo the incorrect paperwork. Then Scott tells us $2k for power train only warranty, which we were told by the Sales Manager it would be complete coverage like a brand new vehicle. Well, Scott says that is not what he was told, so we made him go speak to the Sales Manager. He comes back and says that it should be complete coverage and changes it on OUR copy only. Hubby of course tells Scott he needs to correct it on the ORIGINAL, not our copy, and this guy seriously was not going to do it. After demanding that he does, finally he did. We should have left there. I love my car, but it only gets better!! Fast forward a couple of weeks and we buy a new keyfob ($127.16) for my car and schedule an appointment for programming ($65) at Kenosha Subaru on Friday, 11/24/16. We take it in and Jeanne in Service says they need to have the key as well, in order to program the keyfob. So, they must order a new key cut from the factory ($109). She said it would arrive early the following week. On Tuesday 11/29, Jeanne called and told me the key arrived and we could call to schedule the appointment for programming. The next day my hubby called and scheduled appointment for Saturday, 12/3. On the way home from work that evening, I noticed I had a missed call and voicemail from Monday, 11/28. I was SHOCKED to hear Reid saying that they located the extra key/keyfob and he had it if we wanted to stop by and pick it up. So, we drove there. Reid wasn't around so another guy opened his desk drawer and gave us the spare. When we started explaining about the purchase of this second fob, he said he couldn't help us and we'd have to talk to Reid. So we left and I called him on 12/1. I told Reid about this excess expense we incurred because of their error. He said his GM said 1/2 off synthetic oil change. Please! I told him no that he needed to go back to re-evaluate this situation. Had we not asked over and over during the FOUR hours we were waiting, I could understand, but we did and instead of him looking or asking anyone else for assistance, he assured us they only had one key/keyfob. Then we played phone tag and my hubby called him today, 12/2. Today was the final phone call. They said they would go half on the key they had cut for our car. I don't think so. They want me to pay $192 for something they had sitting at they dealership for ONE MONTH after they sold me the car. This is horrible customer service. I would not recommend this dealership to anyone due to their severe incompetenties. They need a complete overhaul of this store/location. The owners should be embarrassed at the level of ignorance that is displayed by all. More
by Tammy Ahern
Employees Worked With
Reid Stanley, Scott in financing, & Sales Manager (Tom)
October 06, 2016
Excellent buying experience Everyone we dealt with was professional and answered all of our questions. Our salesman went over all of the features of the car very thoroughly. Everyone we dealt with was professional and answered all of our questions. Our salesman went over all of the features of the car very thoroughly. More
by 1943carguy
Employees Worked With
Richard Linkowski
September 25, 2016
No customer service I bought a car from them less then 6 months ago. My car could not even complete a basic emissions test, I called my dealership to see if they could te I bought a car from them less then 6 months ago. My car could not even complete a basic emissions test, I called my dealership to see if they could test my car to at least find out what was wrong with my car, but would not waive the $129 diagnostic test. I tried talking to Matt Rydberg, the service manager, but would not even test my car to see what was wrong with my car. This dealership does not care about customer service or backing their product that they sell. I will never buy a car from here again. I have told all my friends/family/co-workers of my horrible experience because I don't want them going through the hassle that I went through. They don't care about you, they just care about the sale. By the way, they blamed me for not paying a couple thousand dollars for a warranty on a 2013 model, sorry I thought you sold decent cars. More
by Blupo87
Employees Worked With
Matt
September 23, 2016
Buying experience Mr. Benson was a great xxxxx at the time I chose to buy a new Subaru. He took extra time with me, he showed me different car models and colors. He bro Mr. Benson was a great xxxxx at the time I chose to buy a new Subaru. He took extra time with me, he showed me different car models and colors. He brought me something to eat while waiting and we finalized the purchase the following day. I know he will do the same with every new customer... More
by nicolepaola
Employees Worked With
Mr. Benson
July 25, 2016
Wrx ... Heck ya!! Quick service in buying a new car and our salesman Jim Madsen was awesome! No pressure and super helpful with explaining the cars features and recomme Quick service in buying a new car and our salesman Jim Madsen was awesome! No pressure and super helpful with explaining the cars features and recommending where to go for aftermarket stuff. More
by Recon113
Employees Worked With
Jim Madsen
June 17, 2016
Excellent customer service I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his atti I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his attitude was positive like he actually enjoys his job. I've been places where the employees appeared to dislike their jobs and you could tell. I understand some jobs can be hectic, but you should never let the customer see it. So I applaud him a great service. Definitely would recommend this dealership if you want quality, respect and don't want to be taken advantage of like some dealerships do. Anyway, basically, I will for sure let them work on my car again. More
by Chevy_guy
Employees Worked With
Nick
