Zeigler Nissan of Orland Park - Service Center

Zeigler Nissan of Orland Park responded

We want to express our sincere apologies for the disorganization and chaos you experienced due to the ongoing construction at our location. Your feedback is essential, and we are sorry that we fell short in providing a smooth experience. Furthermore, we are concerned to hear that you were not verbally informed about important work your car needed. Communication is critical to ensuring that our customers are well-informed about their vehicles, and it's clear that we did not meet that standard in your case. Once again, we apologize for the inconvenience you've experienced, and thank you for bringing this matter to our attention. We are committed to making improvements based on your feedback. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with us. We're delighted to hear that your visit was painless, and that our team applied discounts to your service, making it a more cost-effective experience for you. Our courteous employees are dedicated to ensuring that our customers have a smooth and enjoyable experience, and it's wonderful to know that they were able to assist you effectively. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing us, and we hope to continue providing you with excellent service. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive feedback about our customer service and the new communication system. We greatly appreciate your kind words. We're delighted to hear that you had a great experience with our team's responsiveness and that you appreciated the communication system. Keeping our customers informed and in the loop is a priority, and it's fantastic to know that Adam provided you with excellent communication throughout. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service and support. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with Adam and our service department. We greatly appreciate your feedback. Keeping our customers informed throughout the service process is a priority for us, and we're delighted to hear that Adam provided you with excellent communication. We also aim to complete service efficiently and on time, and we're pleased that your service was done quick and as promised. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to continuing to provide you with top-notch service. Thank you for choosing us, and we hope to serve you again soon. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for your kind words about Tony and the professional service he provided. We greatly appreciate your feedback. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for your kind words about our customer service and the friendliness of our team. We greatly appreciate your feedback. Best Wishes, Nissan Of Orland Park

JONESGWEN96 responded

Yes I love how Zeigler treat me whenever I bring my SUV in for service. I like that they work with you to get the down if you can’t afford to pay it. They are very courteous , ,friendly and friendly they treat you with dignity and respect.

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with our dealership's staff during your recent service visit. We're delighted to hear that our team was friendly and helpful, and that they were able to efficiently have you in and out. Providing excellent customer service and ensuring a hassle-free experience are important to us, and your feedback reaffirms our commitment to that goal. If you ever have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our dealership for your service needs, and we look forward to serving you again. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for your kind words about Ken and the professional service he provided. We greatly appreciate your feedback. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

We want to express our sincere apologies for the subpar experience you had during your recent visit to our service department. Your feedback is important, and we are truly sorry that we did not meet your expectations in terms of knowledge and communication. We understand the importance of clear communication and ensuring that all recommendations are properly discussed with our customers. The oversight you've mentioned is concerning, and we will take your feedback to heart and use it as an opportunity to improve our processes. If you decide to give us another chance in the future, we will do everything we can to provide you with a much better experience. However, we respect your decision to go elsewhere for your oil changes, and we appreciate your feedback as it helps us make necessary improvements. Once again, we apologize for the inconvenience you've experienced, and thank you for bringing this matter to our attention. Best Wishes, Nissan Of Orland Park

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience with us. We're thrilled to hear that your entire experience, from start to finish, was great. Your satisfaction is important to us, and we're pleased that you'll be returning in the future. If you have any more feedback or if there's anything else we can assist you with next time, please don't hesitate to reach out. We're here to provide you with excellent service and support. Thank you for choosing us, and we look forward to serving you again soon. Best Wishes, Nissan Of Orland Park