Zeigler Nissan of Orland Park - Service Center

The team at Zeigler Nissan knocked it out of the park! I went into Ziegler prior to the Thanksgiving holiday for my routine oil change and walked out with a brand new Murano! A huge thanks to John Kowalczy I went into Ziegler prior to the Thanksgiving holiday for my routine oil change and walked out with a brand new Murano! A huge thanks to John Kowalczyk and his team, including Tom Maka, as they made this sale as seemless and effortless as possible! We even found ourselves laughing on multiple occasions, which I wouldnt classify as typical at a car dealership! We got a great deal in lieu of Black Friday and were in and out in a matter of a few hours. Not once did I feel John was merely there to make a sale, as he was incredible genuine, extremely knowledgable and amazing to work with! All in all, a great group to work with and one I would highly recommend to all in search of a new car! If you head into Zeigler, ask for John! More

Rattle sounds under my car I made an appointment and was taken in right away. I was kept informed on the progress and the work was preformed to my satisfaction. I made an appointment and was taken in right away. I was kept informed on the progress and the work was preformed to my satisfaction. More

Very courteous and customer friendly Nice atmosphere have big inventory love the service. I would recommend people to dealership. I like this dealership because I was treated well and was Nice atmosphere have big inventory love the service. I would recommend people to dealership. I like this dealership because I was treated well and was not pressured in buying More

Appointment oil change Work was done in a timely mannerappointment was on time. New service manager though, felt like I was new talking to a stranger. I like the familiarity Work was done in a timely mannerappointment was on time. New service manager though, felt like I was new talking to a stranger. I like the familiarity of regular people. Creates a family environment and more trust about my vehicle, if it has problems. Do not like paying for something just to get me to spend money, unnecessarily. More

Great customer service Our service writer, Lee, was phenomenal. He ensured we had a loaner vehicle and our car was returned cleaner than we left it. We would definitely reco Our service writer, Lee, was phenomenal. He ensured we had a loaner vehicle and our car was returned cleaner than we left it. We would definitely recommend Zeigler Nissan. More

Maintenance Tony is over the top good! Takes care of what I need and explains everything to me. Very personalized. Remembers all the vehicles I have. Tony is over the top good! Takes care of what I need and explains everything to me. Very personalized. Remembers all the vehicles I have. More

Horrible people skills at the service dept , including the manager and the girl at the desk , they should be fired ASAP, tried to rip me off , I went after that to differen at the service dept , including the manager and the girl at the desk , they should be fired ASAP, tried to rip me off , I went after that to different Nissan Dealer , was totally much better prices , people and overall experience, So sad Nissan allows this people at Orland Park dealer to treat the Nissan owners like this . Very bad . More

disapointed Very disappointed after 5 yrs of being a customer. I will never go back again!! To make the story short, I took my car for an oil change. the deale Very disappointed after 5 yrs of being a customer. I will never go back again!! To make the story short, I took my car for an oil change. the dealer offers a multipurpose inspection with the oil change. After 10 minuets, my car was ready. I was amazed by that. I asked the the staff member if everything was OK with the car. He stated yes. when I asked for the report, I learned that my car was never inspected. I spoke to the general manager, he said that I should never brought in my car on a Saturday. I told him; I wouldn't if I was told that I wont get a good service on Saturdays. I told him that I was disappointed. the General Manager didn't even look at me and kept on flipping some papers he was working on. I told him that he just lost a 5 yrs customer. He said THAT IS FINE WITH ME. He didn't attempt to hear my concerns. What is ironic is that the service technician, acknowledge the mistake and apologized. But the general manager was so unprofessional. Maybe he was upset for being at work on a 40 degrees Saturday in January. To be fair here, the rest of the staff was more professional than the general manager. In summary, I am upset mainly with the way the General MANAGER handled the situation. Also, I feel that the dealer is entitled to let the customer know that an inspection wasn't done. What I f I drove the car with my 3 yrs old daughter thinking that the car is SAFE since it was inspected by the dealer. More

great service I couldn't have asked for better service, everything was a 10. The service was very friendly and they were great with the timing of everything. Everyt I couldn't have asked for better service, everything was a 10. The service was very friendly and they were great with the timing of everything. Everything was first class, thank you for the amazing great service More

Worst Nissan Ever I have to say this is the worst Nissan i've ever went to in my life. Im a big Nissan fan. To make a long story short. Don't ever get your car serviced I have to say this is the worst Nissan i've ever went to in my life. Im a big Nissan fan. To make a long story short. Don't ever get your car serviced hear. I asked the guy if he had any loaners and he said no. I asked him if i can get a loaner 4 days from now. He said no. Their booked. Which sounded weird. I asked why, and he said their is a long process to getting a loaner car. I could be waiting their all day for a loaner car while their looking at my car. I told him if i make a appointment, I should not be waiting their all day to get a loaner car. Especially if its a appointment set 4 days from now. So then my friend asked so you guys do have loaners in today, and the guy said yes. Which basically means service lied to us and said they didn't have loaner cars when the whole time they did. They also said we could be waiting all day to get a loaner, even with a appointment 4 days from today. Im not a person that likes to throw race into subject. But Im sure other customers will end up getting loaner cars today. Im also sure they don't tell other customers they will be waiting all day for a loaner car. More