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Zeigler Nissan of Orland Park - Service Center

Orland Park, IL

4.7
1,043 Reviews

1,043 Reviews of Zeigler Nissan of Orland Park - Service Center

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November 12, 2024

I really loved the fact that the staff here is very nice, attentive and knowledgeable. More

by TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our staff. We always strive to provide excellent customer service, and it’s great to know that our team was attentive and knowledgeable during your visit. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again! Best Wishes, Nissan Of Orland Park

November 12, 2024

The service team took me in earlier than my scheduled appointment and addressed my issue in the same day. More

by ROBERT.BULLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Milosovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that the service team was able to accommodate you earlier than expected and resolve your issue the same day. We always aim to provide efficient and timely service, and it's great to know we met your needs. If you have any other questions or need further assistance, don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

November 12, 2024

The young guy was very nice to me during the service about how long it was going to take to change my oil. More

by SANDAMPEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team member was friendly and helpful in keeping you informed about the oil change process. Providing clear communication about timing is important to us, and we're happy that it made your visit more enjoyable. If you need any further assistance, feel free to reach out! We look forward to seeing you again. Best Wishes, Nissan Of Orland Park

November 11, 2024

Decent for regular maintenance services (I. e. grease and oil change) in regards to wait, cost, quality of work, etc. Wouldn’t necessarily recommend for anything beyond that due to cost and hav More

by Suzanne.yassen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for sharing your detailed feedback. We truly apologize for your recent experience and understand your frustration. It’s disappointing to hear that the cost and wait time for parts were not communicated clearly, and that the additional charges felt unfair, especially with the 3% surcharge. Your concerns about the diagnostics and service recommendations are also concerning, and we appreciate you bringing them to our attention. We strive for transparency and quality in every aspect of service, and it seems we missed the mark during your visit. We will review your feedback with the team to ensure we address these issues and improve for future customers. If you’d like to discuss your experience further or need assistance, please don’t hesitate to reach out. Best Wishes, Nissan Of Orland Park

November 11, 2024

Ken was a great service advisor! He kept me apprised of everything during the process. I also enjoyed the new text system of alerting the customer of the services performed and other More

by mayorwestlovestaffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Milosovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your positive feedback! We're so glad to hear that Ken provided excellent service and kept you informed throughout the process. It's great to know that you enjoyed the new text system for updates—it’s always our goal to make your experience as smooth as possible. We're also happy to hear that you find our pricing competitive and appreciate your continued trust in Ziegler. If you need anything in the future, don’t hesitate to reach out! Best Wishes, Nissan Of Orland Park

November 11, 2024

I had a lot of scheduled maintenance that was due. the repair bills was rather large. Adam worked with me to get to a better price point and still do all the needed maintenance. In addition, since More

by PTSULLI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for sharing your positive experience! We're so glad to hear that Adam was able to work with you to find a better price and ensure all the necessary maintenance was completed. It's great to know that he went the extra mile by providing you with a loaner car to help with your schedule. We appreciate your feedback and are happy to have been able to assist you in such a thoughtful and accommodating way. If you need anything in the future, don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

November 11, 2024

Ken Lubawski's customer service was bomb. He is very nice and cares about the customer. ❤️ More

by SHARP2908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Milosovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your amazing feedback! We're so happy to hear that Ken provided you with exceptional customer service. It's great to know that his kindness and care made a positive impact on your experience. We truly appreciate your kind words and look forward to assisting you again in the future! Best Wishes, Nissan Of Orland Park

November 10, 2024

very professional and understood my situtation. Jaden Rozak was very kind and friend he made me feel and at home. He helped me understand better about buying a car. i felt very comfortable with hi More

by GGOLDEN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaden Rozek
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that Jaden Rozak made you feel comfortable and at home during your car-buying experience. It's great to know that he took the time to understand your situation and helped you feel confident in your decision. We truly appreciate your kind words and are happy you felt you received a good deal. If you ever need anything in the future, don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

November 09, 2024

David was very professional and got everything done quickly best service i’ve had at nissan! More

by Janell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your fantastic feedback! We're so glad to hear that David provided you with professional and efficient service. It's great to know that your experience with us at Nissan was the best you've had! We truly appreciate your kind words and look forward to serving you again in the future! Best Wishes, Nissan Of Orland Park

November 09, 2024

Except for being asked to fill out yet another survey, it was fine. Nice waiting area. More

by THEMABSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Abdallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Zeigler Nissan of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience and enjoyed the waiting area. We understand that surveys can sometimes feel like an extra task, and we truly appreciate you taking the time to share your thoughts with us. We look forward to serving you again soon! Best Wishes, Nissan Of Orland Park

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