Zeigler Nissan of Orland Park - Service Center

disapointed Very disappointed after 5 yrs of being a customer. I will never go back again!! To make the story short, I took my car for an oil change. the deale Very disappointed after 5 yrs of being a customer. I will never go back again!! To make the story short, I took my car for an oil change. the dealer offers a multipurpose inspection with the oil change. After 10 minuets, my car was ready. I was amazed by that. I asked the the staff member if everything was OK with the car. He stated yes. when I asked for the report, I learned that my car was never inspected. I spoke to the general manager, he said that I should never brought in my car on a Saturday. I told him; I wouldn't if I was told that I wont get a good service on Saturdays. I told him that I was disappointed. the General Manager didn't even look at me and kept on flipping some papers he was working on. I told him that he just lost a 5 yrs customer. He said THAT IS FINE WITH ME. He didn't attempt to hear my concerns. What is ironic is that the service technician, acknowledge the mistake and apologized. But the general manager was so unprofessional. Maybe he was upset for being at work on a 40 degrees Saturday in January. To be fair here, the rest of the staff was more professional than the general manager. In summary, I am upset mainly with the way the General MANAGER handled the situation. Also, I feel that the dealer is entitled to let the customer know that an inspection wasn't done. What I f I drove the car with my 3 yrs old daughter thinking that the car is SAFE since it was inspected by the dealer. More

great service I couldn't have asked for better service, everything was a 10. The service was very friendly and they were great with the timing of everything. Everyt I couldn't have asked for better service, everything was a 10. The service was very friendly and they were great with the timing of everything. Everything was first class, thank you for the amazing great service More

Worst Nissan Ever I have to say this is the worst Nissan i've ever went to in my life. Im a big Nissan fan. To make a long story short. Don't ever get your car serviced I have to say this is the worst Nissan i've ever went to in my life. Im a big Nissan fan. To make a long story short. Don't ever get your car serviced hear. I asked the guy if he had any loaners and he said no. I asked him if i can get a loaner 4 days from now. He said no. Their booked. Which sounded weird. I asked why, and he said their is a long process to getting a loaner car. I could be waiting their all day for a loaner car while their looking at my car. I told him if i make a appointment, I should not be waiting their all day to get a loaner car. Especially if its a appointment set 4 days from now. So then my friend asked so you guys do have loaners in today, and the guy said yes. Which basically means service lied to us and said they didn't have loaner cars when the whole time they did. They also said we could be waiting all day to get a loaner, even with a appointment 4 days from today. Im not a person that likes to throw race into subject. But Im sure other customers will end up getting loaner cars today. Im also sure they don't tell other customers they will be waiting all day for a loaner car. More

This is my second new Nissan Murano I purchased her, and I wont be back to this Nissan in Orland Park again I came to the dealer yesterday to get my tires rotated and they forgot to put the lugs/screws bac I wont be back to this Nissan in Orland Park again I came to the dealer yesterday to get my tires rotated and they forgot to put the lugs/screws back on. When I was driving my car started rattleing and shaking very bad I pulled over to the nearest gas station and the worker showed me with his bare hands how he was able to twist the lugs/screws off how dangerous. Never Never Never go hear. More