Zeigler Nissan of Orland Park

Great service and great communication. Wait area was clean and comfortable. I was able to use service points for the oil and filter change. Wait area was clean and comfortable. I was able to use service points for the oil and filter change. More

Austin was courteous, knowledgeable, and professional. Zeigler Nissan has a great staff. Everyone is extremely nice. The party Zeigler Nissan has a great staff. Everyone is extremely nice. The party More

When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More

Fantastic customer service. David is great with the customers and keeps you updated during the time you are at the shop. David is great with the customers and keeps you updated during the time you are at the shop. More

Professional job. However, the price I was given over the phone was not honored. Also, I was only allowed to use one coupon which I don’t understand. However, the job However, the price I was given over the phone was not honored. Also, I was only allowed to use one coupon which I don’t understand. However, the job was done properly and I’m overall happy. More

This was my first time visiting Ziegler Nissan of Orland Park and I could not have been more impressed with their service, they addressed all of my concerns and they finished at the time promise Park and I could not have been more impressed with their service, they addressed all of my concerns and they finished at the time promise More

They send coupons that their customer is supposed to know their vin when we have multiple nissan vehicles..Need to bring back Mike Connolly and his team their vin when we have multiple nissan vehicles..Need to bring back Mike Connolly and his team More

My bill was over$700 and I had to pay an extra $21 for (3%) surcharge for using a credit card. !!!@ (3%) surcharge for using a credit card. !!!@ More

Quick turnaround on servicing auto. Reasonable prices and very friendly service management. Would highly recommend Reasonable prices and very friendly service management. Would highly recommend More

Excellent service would highly recommend great service and kept me updated . Very nice employees at dealership and kept me updated . Very nice employees at dealership More