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Zeigler Honda of Racine - Service Center
Mount Pleasant, WI
1,194 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,194 Reviews of Zeigler Honda of Racine - Service Center
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February 15, 2019
Oil change, tire rotation and transmission fluid change. The service group was very efficient, very friendly and helpful. Things were done quickly and done well in on time. I was grateful. Greg Anderegg The service group was very efficient, very friendly and helpful. Things were done quickly and done well in on time. I was grateful. Greg Anderegg More
by Ganderegg
Verified Customer
February 15, 2019
Fantastic Scheduled regular maintenance, oil change, tire rotation, multi-point inspection, plus having problems with my windows and running boards. Showed up a Scheduled regular maintenance, oil change, tire rotation, multi-point inspection, plus having problems with my windows and running boards. Showed up at my scheduled time and greeted me immediately! Very polite and professional and clean! Maintenance work was completed in no time. Plus they were able to pinpoint the other problems and fix them in a short amount of time. No problems, since! Thank you, team! More
by correne6
February 14, 2019
Great experience once again Had to have a part replaced on the body of the car. While I was there they did a software update. Did not take as long as first quoted. Very friendly Had to have a part replaced on the body of the car. While I was there they did a software update. Did not take as long as first quoted. Very friendly people. More
by Marymuffet
Employees Worked With
Cindy Lambert, Sam Waddell
February 09, 2019
One issue resolved, one to go! Re: The fuel pump issue. After Nicole called to set up an appointment, I checked out Service Bulletin 19-013 on the internet, and it has been resolve Re: The fuel pump issue. After Nicole called to set up an appointment, I checked out Service Bulletin 19-013 on the internet, and it has been resolved under warranty . I didn't remove the rear seats to check, but I was told that the protective pump cover was also installed, and that the pump fitting does not leak. However, I previously brought the vehicle in to have the heater fan switch checked. It runs at less than the set speed, regardless of the setting, and unpredictably fires up to full speed while I am driving. The same thing happened when the air conditioning was being used in hot weather. I was told that it was because the fan setting was on AUTO, and that the fan switch operates on a demand basis -- the temperature control determines the appropriate fan speed. I switched back to manual control, and there has been no change The heater fan output is still anemic when the speed setting is at max, and out of the blue starts sounding like a jet engine when the afterburners are engaged, so I still believe that there's a problem with the switch. The hangup, of course, is that the problem is intermittent, and unpredictable. More
by hoch2820
February 08, 2019
Thanks for the service It’s great to have a dealership so close to home. I can always count on great advise and appreciate the service people looking out for me. The servi It’s great to have a dealership so close to home. I can always count on great advise and appreciate the service people looking out for me. The service department and high quality products are what drives product loyalty. More
by townejet1
Employees Worked With
Sam Waddell
February 07, 2019
Horrible service, no attention to detail I purchased my Civic from Racine Honda in 2014. My car is blue, but it was registered incorrectly as a red car by the sales team. Right off the bat, t I purchased my Civic from Racine Honda in 2014. My car is blue, but it was registered incorrectly as a red car by the sales team. Right off the bat, this dealership caused me headache as I now have to deal with the DMV and pay an unnecessary fee to get the registration fixed. I had my first couple service appointments done at Racine Honda before I moved to Madison in 2015. All of the service employees were very standoffish, generally unhelpful, and unkind. I am so glad I moved, because I get great customer service at Zimbrick Honda in Madison. You should send your “all new experience” sign to Zimbrick, since it would actually be accurate at their dealership. Unfortunately, I had little choice but to go to Racine Honda on Saturday, February 4th, 2019 while I was in town visiting family. There was a plastic covering hanging from the underbody of my car and scraping the ground, so I reluctantly went to the nearest Honda dealership. In hindsight, I would have rather driven 100 miles to Zimbrick Honda to have the repair done. Not surprisingly, my experience was terrible. My dad’s name is on the title to my car as well as my own name. I understand the initial confusion, but even after clarifying that my name is Sam and not Mike, I was referred to as Mike by both the associate and the general manager. There is no attention to detail at this dealership, going all the way back to the registration mistake. When I came to pick up my car, the associate handed me my papers as she was on the phone without saying a word to me. Finally, she hung up and just walked away before I could even ask where to pay and what work was done to fix my car. I tried following her into the showroom, but she walked right out the front door. At this point, I explained the situation to a salesman who approached me and asked if I had been helped. I received a rude response from him, sarcastically asking “Where do you expect to pick up your vehicle?”. At this point, I got into a heated argument with him because of his attitude towards me. The general manager, Matt Douvikas, approached me and brought me into his office. I explained to Matt all my frustrations, going back to the initial sales process. He tracked down the service associate and brought me over to speak with her about my concerns. Once again, I was referred to as Mike. My name is Sam. Finally, this survey was sent to my father, Mike. Even when asking for a review, you guys can’t get details correct. I am Sam, and clarified my contact information with everyone at the dealership before I left. Your service is so bad that my parents take their Honda Odyssey to the Kia dealership across the street. They’ve been very happy with their experience at Kia, and that’s where I will be going should I have an urgent need in Racine again. More
by serickson1794
February 04, 2019
CJ was the best! Best trip I’ve ever had to this dealership. It was wonderful to have a female in service that explains things without al the technical jargon! Best trip I’ve ever had to this dealership. It was wonderful to have a female in service that explains things without al the technical jargon! More
by Loyal customer!
Employees Worked With
Cj
February 02, 2019
Consistently Happy I continue to come back to Racine Honda even after moving because of the consistent and trustworthy service I receive. Sam has always been honest and I continue to come back to Racine Honda even after moving because of the consistent and trustworthy service I receive. Sam has always been honest and steers me in the right direction! More
by amberlamers
Employees Worked With
Sam Waddell
February 01, 2019
Great Service Great friendly service I called service light came on for low tires and I was on the road. Called and they told me to stop in and they would take care Great friendly service I called service light came on for low tires and I was on the road. Called and they told me to stop in and they would take care of it for me More
by Julies
Employees Worked With
Not sure who took my call and helped me
January 28, 2019
Honda CRV repair Racine Honda service was very fast and easy. Our problem was resolved in just one day. The shuttle offered easy access after dropping our car off fo Racine Honda service was very fast and easy. Our problem was resolved in just one day. The shuttle offered easy access after dropping our car off for service. All the employees I dealt with were very knowledgeable and courteous . More
by CAL_646
Employees Worked With
Sam Waddell
