Zeigler Honda of Racine

This Dealership is HORRIBLE. Will never go their again. We went in to get a cracked sideview mirror replace on our Honda Odyssey. One Could clearly see from pulling the broken mirror off, that another mirr We went in to get a cracked sideview mirror replace on our Honda Odyssey. One Could clearly see from pulling the broken mirror off, that another mirror could be mounted on the brackets behind the mirror. The external housing was not cracked and the motorized adjustment worked fine. My wife went in to get an estimate for repair and was told it would be over $800. She questioned why so much, and was told that the entire mirror housing would have to be replaced. And then it would all need to be reprogrammed. She specifically asked about replacing ONLY the mirror and was told this was not possible. I suspect they were trying to take advantage of her because she is a woman. (very pathetic). I looked on youtube and could see a number of videos showing how to just replace the mirror (glass). I ordered one on line (OEM) original Honda part with plug for heat. $33. I literally installed it in 5 minutes and works fine. What a disgrace. I should also note that when we bought the miniVan, 30 days after we drove it off of the lot, the engine block cracked. The dealership's response was that they would "replace" the engine and give us back our car when fixed ( this after coolant had mixed with fuel and oil in the cylinder). When I suggested that they really should give me a new car given that the one I had purchased was defective and the engine issue would affect the resale value, they were totally unhelpful. On a positive note, after talking with the Honda North American corporate people, they did take care of me and replaced my "lemon" with a New mini van...so I don't have an issue with Honda specifically. Only have an issue with this dishonest dealership. More

Got the car and price I wanted The good: I got the car and price I wanted, and the Sales Manager was flexible and helpful to make sure that happened. He found creative ways to off The good: I got the car and price I wanted, and the Sales Manager was flexible and helpful to make sure that happened. He found creative ways to offer value to me that fit within my price range and ensured that they got what they wanted - selling a car - and I got what I wanted. I appreciated that flexibility. I also told them what was important for me in terms of getting to the best deal quickly; everyone's time is value..."let's just make this happen or walk away from it". They took that seriously; which again I appreciated. The bad: The sales person was not as familiar with the vehicle as I would like, and no final walk through of feature, function was offered or given, I do not know if this walk through is standard for them, but it was not provided to me. That's poor service in my eyes, and not a good customer experience. The verdict: I would recommend them because I got what I wanted and asked from them, and the "soft" part of the transaction (walk through, etc.) was not that important to me. What was important to me, they made happen: they got me the car I wanted, at the price I wanted, and made it happen quickly. If that is what you care about, give them a shot. More

The Best Experience! Jesse was a very big help with getting me a car! His goal was for me to leave with a car and that he did. Great price and I loveee my car Jesse was a very big help with getting me a car! His goal was for me to leave with a car and that he did. Great price and I loveee my car More

Should have been much more professional Employee sold me a brand new car knowing there was a significant scratch on it, but did not notify me. He even called other employees to come look at Employee sold me a brand new car knowing there was a significant scratch on it, but did not notify me. He even called other employees to come look at the damage. None of them informed me, either. Hoping that I would not notice gives the overwhelmingly strong impression that they did not care to inform me, and were going to try and pass it off as "Oh, you must've done that." Rather unfortunate to experience such an unprofessional situation because when I purchased by prior car, the salesman was unbelievable. He explained way more detail about the car and payment/banking details. More

Fast & efficient Like this dealership. Have all my maintenance done there. Pleasant atmosphere & good work . Convenient hours and distance to work and home. Work with Like this dealership. Have all my maintenance done there. Pleasant atmosphere & good work . Convenient hours and distance to work and home. Work with my calendar. Thanks More

Perfect! They changed my oil and rotated the tires in a fast and efficient manner. They also washed my car without me even asking them to! They changed my oil and rotated the tires in a fast and efficient manner. They also washed my car without me even asking them to! More

Routine Service Appointment Customer representatives was very professional, very courteous. They took time to thoroughly explain what service was done and what recommendations t Customer representatives was very professional, very courteous. They took time to thoroughly explain what service was done and what recommendations they were making. The service work was completed in a very timely manner. I was pleasantly surprised how little time it I had to wait. More

great service Had to go in for some recalls and the best part about all this was painless the whole process was and the people were great to deal with.... Had to go in for some recalls and the best part about all this was painless the whole process was and the people were great to deal with.... More

Very efficient when working on your car. everyone was very helpful, and friendly. Didn’t take advantage of me bring a woman. Looked st my car, and came and told me what was wrong and then fi everyone was very helpful, and friendly. Didn’t take advantage of me bring a woman. Looked st my car, and came and told me what was wrong and then fixed it. More

Great experience at Racine Honda and ECU James @ Racine Honda was awesome: zero pressure, relaxed & thorough. And AS ALWAYS, tremendous customer service from Sturtevant’s Educators Credit James @ Racine Honda was awesome: zero pressure, relaxed & thorough. And AS ALWAYS, tremendous customer service from Sturtevant’s Educators Credit Union branch: Jon, Justin & Paul. More