Zeigler Honda of Racine

Oil Change and fluid line cleaning My experience was okay.....basically was what I would have expected. An open bar in the customer waiting room....now that would have made it aweso My experience was okay.....basically was what I would have expected. An open bar in the customer waiting room....now that would have made it awesome, More

Convenient I had a so so experience with the sales person. Had a great experience with financing. Felt way too pressured by the sales person. Stressful. I had a so so experience with the sales person. Had a great experience with financing. Felt way too pressured by the sales person. Stressful. More

not satisfied with this dealer This dealer didn’t offer me any kind of warranty when I bought a low millage car, they told me that I have to purchase a warranty if I wanted This dealer didn’t offer me any kind of warranty when I bought a low millage car, they told me that I have to purchase a warranty if I wanted More

Jesse was wonderful to work with Jesse was great to work with, and took care of everything we needed. He answered all our questions honestly, and even after the sale addressed a few c Jesse was great to work with, and took care of everything we needed. He answered all our questions honestly, and even after the sale addressed a few concerns we had. He had the finance department rewrite our paperwork because we changed our mind on some items after the fact. I would recommend buying a car from him to anyone I know. More

Unpleasant experience Mo was very polite and professional. Great guy. AMOS, the finance manager was rude, very short with his answers. He was very condescending. It se Mo was very polite and professional. Great guy. AMOS, the finance manager was rude, very short with his answers. He was very condescending. It seemed that he was annoyed every time I asked questions or questioned the forms I was signing. All he wanted to do is sell the extras in the shortest time possible. Very bad body language every time I declined what he was offering As if he was doing me a favor taking my money I was very close to walking out if it were not for the nice salesman Very bad experience with him I would recommend the dealership but not to be in contact with AMOS More

Frustrated First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good c First I have a suggestion regarding a previous service I had on 9-15-18 where I had a recall on a wifi connection. I think it would be a really good common courtesy to let a customer know they are going to lose all of their saved radio stations and pictures saved when this service is going to be completed. It is very frustrating to get into the car after the service and find you have no saved radio stations or pictures and you have to start over. I could have noted which stations I had saved and in what order as it is a pain in the butt on this van to set them up! Regarding my most recent service I was told it was going to take 1 1/2 hours and I was going to be provided a loaner car. I was supposed to have 2 new wiper arms installed. I rearranged my Saturday for this service. I brought the car in and the service guy came out to where I drove in to replace the arms. The service adviser said it would only take 5 minutes. Why in the world was i told 1 1/2 hours when I scheduled the appt. Then they only replaced one arm. I told her they were both bad and they were supposed to replace both front arms. She said she would talk to someone on Monday about it and they would call me back. On Thursday I still had not heard back from anyone so I called to see if the other arm had been ordered and find out why someone hadn't gotten back to me yet. The person I talked to insisted I didn't need a new arm I only needed a new blade. I had already made 3 trips to your service center regarding this issue and 2 different people agreed it needed new arms. I had already replaced the blades with new Honda blades which didn't make a difference. Then Brian wanted me to come in that night to look at the wiper and try to figure out what was wrong. Again, I didn't need to waste my time coming back in for a 4th time with this wiper. I needed another arm ordered and installed. I believe the arm has been ordered, at least I was told it was so I will hopefully be getting a call soon to have it replaced. Oh, and it would have been good customer service to apologize for no one getting back to me from Saturday to Thursday. I would assume no one would have ever gotten back to me had I not called. Thank you for your time. Sharon More

Fantastic Service!!! Our family is expanding so we were in the market for a larger car/van. Matt and James were absolutely amazing with their knowledge of the vehicles, as Our family is expanding so we were in the market for a larger car/van. Matt and James were absolutely amazing with their knowledge of the vehicles, assistance and options with financing, and just overall pleasure to work with. We will definitely be back in the future to purchase or lease or next vehicle as well!! Highly highly recommend! More

My car wouldn't start. I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to I called the Honda service dept. on Sat. AM to let them know my car was left at work the night before because it wouldn't start. They directed me to a towing company to have it brought in, (they even took the time to look up the phone number for me). I took the keys to them and explained I needed the car because I was on call all weekend. They said they would do their best. An hour later my car was fixed and I had it back. Now that is exceptional service!!! More

Finally found a dealership that listened to me!!! Have had a problem with my 2014 Honda CR-V making a grinding noise every time it cold starts. This has been going on since shortly after I bought the Have had a problem with my 2014 Honda CR-V making a grinding noise every time it cold starts. This has been going on since shortly after I bought the car. I took it back to the original dealer more than 5 times in the past four years for the problem and got a litany of excuses why they couldn’t fix it. I took it to Racine Honda for the first time, and they fixed it immediately!!! Cross my fingers it hasn’t happened again since. Manager was very pleasant, listened to what I was explaining and the problems I’ve had in the past having it serviced and without questioning me fixed the problem. Even though it’s slightly out of my way, I will definitely be going there in the future for all my service needs. More