Zeigler Honda of Racine

Awesome James was amazing super helpful and informative!!! I will be sending a lot of people his way!! Love that he is not pushy and took his time with us! James was amazing super helpful and informative!!! I will be sending a lot of people his way!! Love that he is not pushy and took his time with us!!! More

Door lock repair Happy with service and the fact that I was offered a loaner car. Also liked that diagnostic fee of problem was less than the other Honda dealer in the Happy with service and the fact that I was offered a loaner car. Also liked that diagnostic fee of problem was less than the other Honda dealer in the area. More

Sucked the excitement out of buying my new car. I did my business here because it is 10 minutes from my house, my lender assured me they won't be undersold, and the tax rate is the lowest in my I did my business here because it is 10 minutes from my house, my lender assured me they won't be undersold, and the tax rate is the lowest in my area. I think Nate has some great potential because he is a real nice guy who was even willing to help us on his day off. I do wish he had done more to talk positively about my new car and less to talk down about other cars/dealers. He is lucky, I actually fell in love with the car in Milwaukee (Thomas at Honda City). He is young and I believe he will grow with the right guidance. You won't have a problem finding anyone to talk to when you arrive, they are all hovering by the front door just waiting for their turn (to pounce). However, we spent a lot of time waiting for the keys/cars we wanted to see to be found and retrieved from the second lot. I don't blame Nate for this, but the organization system needs a lot of improvement here. In fact, when I did finally decide on my car, I had to come back a week later for them to cut a key because the first one couldn't be found. On the phone I was told that visit would take 30 minutes at the most, but service told me an hour when I arrived. Thank you Nate for taking care of that. It really did only take 30 minutes. Decision made, I asked for the absolute best price. I reminded them I was supposed to talk to James, but was told they are "all a family". Victor came back to me with a price almost $2000 more than what my lender had told me to expect. When I showed him that, I got my price but my lender assures me that wouldn't have happened if I had talked to James in the first place (like I had asked the first time I visited). Also, the hitch cost I had been told 2 days earlier suddenly cost more than twice the amount. "Because he was going to give me a better hitch and the first price didn't include installation." Also, if I get an after market hitch "it could void the warranty if anything were to go wrong with the electrical equipment." I would love to know more from Honda about this comment. Next step, we spent about 2-1/2 hours waiting for the finance guys to show us the deals they could find with half the rate my lender was offering. Oh wait, they are really swamped so we are going to talk with a different guy. When we comment about our disappointment with the wait time he quipped, "As we say in the business, pay sticker it's quicker." Too much time invested now to walk out, plus as I said, they are the only dealer in our backyard and the tax rate is higher elsewhere. By the way, finance guy's rate was only slightly less than my lender. Less is less. Added to all of this, the time wasted telling them no to the extra paint protection and the extra service contract was very frustrating. I wish I was done complaining, but wait there is more. As Tyler was doing an admirable job of setting up and explaining all of the car settings, we were interrupted. We were not going slowly and he was not spending extra time with us. He was moving right through the list of items to cover. However, another employee knocked on the window and complained that he was waiting for him. I LOVE my new car, but this process was NOT at ALL enjoyable. I did not feel respected or valued (except by Nate and the women on the phone). I hope there is someone there to help Nate grow as I believe he can. The more I drive the car the happier I am, but I should have been SO MUCH MORE excited to drive out of their lot. More

Overall Good Experience The staff was friendly. The one negative part of our experience was how little they offered us for our trade in vehicle, but they were willing to work The staff was friendly. The one negative part of our experience was how little they offered us for our trade in vehicle, but they were willing to work to a price that was okay. The finiance guy (Amos) was very nice and moved through the paperwork efficiently. More

excellent staff Very friendly staff. Although new Tyler was a pleasure to work with. All my expectations were matched. Two downsides though. One, the process took too Very friendly staff. Although new Tyler was a pleasure to work with. All my expectations were matched. Two downsides though. One, the process took too long. Too much time was spent waiting to test drive the vehicle. It was parked in at your remote lot. Although happy with the color of the vehicle (we received many compliments) we were looking to purchase a black one. On the cloudy day that it was the dark olive looked black to us. It was only when signing the final papers that the color was mentioned. The color should have been mentioned before the test drive. More

Great place to go for car maintenance We received the very best of care every time we went there. Fast, courteous service was always the case. I would recommend it to everyone. We received the very best of care every time we went there. Fast, courteous service was always the case. I would recommend it to everyone. More

All else is good at 63k Went in for an airbag recall. And asked to check the rest of vehicle. No issues. Would have thought so etching would have popped up. Went in for an airbag recall. And asked to check the rest of vehicle. No issues. Would have thought so etching would have popped up. More

They tried to run their con on my, I caught them in the lie Do yourself a favor people and stay away from this place, they are the worst in the industry, con artists, liars, thieves, scams, cheats and I can kee Do yourself a favor people and stay away from this place, they are the worst in the industry, con artists, liars, thieves, scams, cheats and I can keep going on and on and on. Yesterday after a few of their sleazy tactics, they agreed to sell me a Honda Pilot Elite for my asking price, and when it came down to signing the purchase agreement, they put down in the contract Pilot Touring, not Elite, which is roughly $4000 cheaper, now no one has ever brought up the Touring, no one said anything about the Touring, I never said the word Touring to them, I had a scheduled appointment with them to purchase a Pilot Elite, I test drove a Pilot Elite and I negotiated the price for a Pilot Elite, yet they tried to run a fast one on me by selling me a Touring instead of an Elite thinking I won't catch it. Honda should be ashamed, the way you trained Racine Honda to sell your cars and make you money is shameful, disgusting, shocking and appalling. More

Great service! Service was awesome and quick. Love the reception area, just wish someone had made me popcorn because I really wanted it . Some guy who was really n Service was awesome and quick. Love the reception area, just wish someone had made me popcorn because I really wanted it . Some guy who was really nice tried to sell me a car . Had he brought popcorn I would have been more persuaded. More

Fantastic Service My service was fantastic at Racine Honda. They told me the partz would come in after 2 days and they came right on time. I booked my appointment for t My service was fantastic at Racine Honda. They told me the partz would come in after 2 days and they came right on time. I booked my appointment for the next week, had a pleasant chat with the service man (forgot his name) when I arrived and was directed to the seating room. Was there for less than an hour. By far ky shortest service appointment! They even cleaned up my car and gave me a paint pen as well. Will definitely come back here again for service. More