Zeigler Honda of Racine

Brought in my vehicle for service. Service dept was very friendly when scheduling an appointment. They corrected my concern in a timely manner & was fixed right. Thank you Zack for you Service dept was very friendly when scheduling an appointment. They corrected my concern in a timely manner & was fixed right. Thank you Zack for your help with this! More

Buyer Beware: I saw the Internet ads for Ziegler Honda on Facebook, cars.com, and many other places including their own website. Let’s say the advertised price of the vehicle was $30k. You would assume th on Facebook, cars.com, and many other places including their own website. Let’s say the advertised price of the vehicle was $30k. You would assume that is the price of the vehicle. Prior to going, I emailed back and forth with Ziegler and called to schedule an appt even though that didn’t mean much because it wasn’t with a specific person. I organized time with my mechanic to look the vehicle over, took a day off of work which I organized with my coworkers, planned to have my wife drop me off, etc. I had every intention of purchasing a vehicle from them as long as everything checked out. I arrived at the dealer and was greeted by the salesman. He was very friendly and polite as expected. Asked me how I heard about them and what I was looking for. He pulled up my profile and knew I was planning on taking a pre-owned vehicle to have my mechanic look it over. We completed the formalities, he had to fill the car up with gas and car wash so it was ready (not a big deal to me, just sharing the facts), and walked me through the vehicle. I noticed a sticker (I’ll post a photo below: $4,409.90) of the “service charges” and when he asked if I had any questions I brought it up. Ziegler told me that those were included on top of the Internet price and when I expressed concern, he assured me that we would work out a deal and not to worry. I was in complete shock so I just drove home with the vehicle. When I got home I called to find out what this deal was because I felt scammed and knew this was a dishonest and absolutely unethical tactic. He said he would work something out, asked if I was financing with them, and call me right back. He did but only took $400 off the “service charges.” We went back and forth and I continued to express concern while being firm but polite. He asked what number I wanted to be at and said the advertised price as that seemed fair and honest and we could work from there. We went around a little bit but basically said it was work that they had done and couldn’t remove any of it so there was nothing he could do. He even had the audacity to tell me that Ziegler likes being upfront and transparent about its prices. When he realized I wasn’t going to purchase the vehicle from a dealer who behaved this way, the friendliness went away and he said a manager would reach out the next morning. I told him I would be writing a review and posting it so that everyone knew how Ziegler treats its customers. I returned the car in the morning, a manager never reached out, and I will never do business with any Ziegler dealer ever again. More

Antonio Scott was an amazing and kind product specialist Antonio Scott was an amazing and kind product specialist he help me a lot with my new car. That I love, he knew a lot about cars and a great person Antonio Scott was an amazing and kind product specialist he help me a lot with my new car. That I love, he knew a lot about cars and a great person to go to with any questions about them. More

Keep driving by not worth the headache. This dealership and sales staff are beyond belief. Negotiated a sale on a used car then got line itemed with different fees for anti theft and paint protection which and sales staff are beyond belief. Negotiated a sale on a used car then got line itemed with different fees for anti theft and paint protection which were already on car. Over $1500.00 in extra fees. Greg sales manager says these are normal fees at all dealerships. Don't trust them read all of the reviews on Google as well. More

Can I leave zero stars? This was the worst car buying experience of my life. They use all of the stereotypical car sales tactics. Bottom line they are not honest. We wanted to buy a car with a trade-in u experience of my life. They use all of the stereotypical car sales tactics. Bottom line they are not honest. We wanted to buy a car with a trade-in using cash. We were pretty close to a deal. My husband and I left because we had a commitment and we also wanted to discuss the deal. We decided that we could get a better price on a trade-in in the open market. So we went back and asked for their out the door price for the vehicle with no trade-in. Mysteriously the trade in value had increased in the time we were gone, making the out the door price on the no trade in offer higher that it should have been, and they said their price was not negotiable. On top of that they added in a fee for some kind of security thing that they say is mandatory on every vehicle but was not in the price when I spoke with a sales manager on the phone about the price before heading down there. We wanted to add some additional Accessories to the car that were valued at $700 according to the Honda website. They wanted to charge over $1700 for them. When we questioned this we were told that was for installation. How difficult is it to install floor mats and seat covers? When I asked him to explain to me how the trade in value mysteriously changed, the Customer Relations guy got in my face and got mean and started telling me that I was a big problem. It was very unprofessional. And it is their loss because I was going to purchase a new vehicle and soon after my husband was going to buy a Honda as well. We will be shopping elsewhere and I advise that you do the same. More

Gisella and Daniel were amazing . I went in thinking I was wasting my time and I wasn’t Drive out with a RAV4 thank you so much was wasting my time and I wasn’t Drive out with a RAV4 thank you so much More

Better than the Hondas in Milwaukee. I love the view, how friendly everyone was to help. Most definitely getting my next car with you all friendly everyone was to help. Most definitely getting my next car with you all More

Clean, friendly, service department is run very well… actual appointments, not times where groups show up so you’re waiting two hours for oil change. actual appointments, not times where groups show up so you’re waiting two hours for oil change. More

Grayson and other staff were very helpful and friendly. He showed me many cars that helped me make the right decision of what to choose He showed me many cars that helped me make the right decision of what to choose More

Great search team to find the vehicle I was looking for. Closing took 3 1/2 hours despite supplying all information 8 hours earlier. Then no vehicle review of features, maintenance recommendations, etc eve Closing took 3 1/2 hours despite supplying all information 8 hours earlier. Then no vehicle review of features, maintenance recommendations, etc even offered. Wilde Honda went above and beyond in all areas of my prior vehicle purchase. Just had higher expectations here More