Zeigler Ford of North Riverside

Very friendly staff, no hard ball tactics like when it used to be a Joe Rizza dealership. I bought a new/used 2020 SUV, and didn’t even mind the $1600 markup from what they listed it for online. used to be a Joe Rizza dealership. I bought a new/used 2020 SUV, and didn’t even mind the $1600 markup from what they listed it for online. More

I refer everybody I know !!good people! Good customer service! Especially in quick lane and sales dept.. I trust them especially Mr Al and Izzy Amanda and Sandra and Rod in sales!! service! Especially in quick lane and sales dept.. I trust them especially Mr Al and Izzy Amanda and Sandra and Rod in sales!! More

In their ad photos. I saw a battery warning message on the dash of the Mercedes C300 I was researching. I called it out and asked if the battery had any issues. They said, “No, we always pass the vehi the dash of the Mercedes C300 I was researching. I called it out and asked if the battery had any issues. They said, “No, we always pass the vehicles through a UCI inspection before putting it up for sale.” They must’ve charged the battery before the test drive because it was gone. Literally on the way home from buying it, it comes on. Tested the battery at a chain auto parts store a few days later and it had a dead cell. $235 for a new battery out of pocket. Hopefully they didn’t lie about anything else. They’ve ghosted me on text and email since, but replied immediately on both before the sale. Classic. BUYER BEWARE More

Purchased a used car. Paid $1,200 dealer fee. Less than a month later the brakes need to be completely replaced. Very disappointed in their "all points inspection" and claims of it being in great condition. month later the brakes need to be completely replaced. Very disappointed in their "all points inspection" and claims of it being in great condition. It does not take much to inspect the brakes. definitely a horrible experience and will not return. after spending $1,200 dealership fee which allegedly covers a complete inspection of the car I have to spend an additional $500 to replace the brakes. they would not budge on the price at all. very very disappointed. More

Great dealership! Purchased a new Ford F-250. All staff was friendly and helpful. This was my first new truck purchase and it was everything I expected. This dealership comes highly recommended by me. was friendly and helpful. This was my first new truck purchase and it was everything I expected. This dealership comes highly recommended by me. More

Don't expect their quoted price to be honored I have been looking for a good deal on an F150 with a specific set of options. None of my local dealers had anything close, so I started looking farth I have been looking for a good deal on an F150 with a specific set of options. None of my local dealers had anything close, so I started looking farther out. I found all the options I was looking for in a truck at Zeigler North Riverside, so I clicked the "Get Today's Price" button and gave them my contact information. Shortly after I got a call from Nicole, who asked if she could answer any questions. I said I wanted their best price. She said it was the same as the web page, but then quoted me $33,821, which was a little below the web page listing. At almost exactly the same time, I got an email from "Internet Team" Anthony, listing the included accessories and options, with the MSRP and their special price, Zeigler Ford: $33,250. I sent an email Friday asking for the total price, including any fees, but got no response. I sent another email asking Anthony if I could do the purchase and financing online again with no response. On Monday I got an email from Anthony asking if I had a chance to review the pricing he had provided me. I responded that he must have missed my previous emails, and could I purchase and finance online? He said we could do it online. He sent me the contact info form, which I filled out and sent. I heard nothing , so on Tuesday morning I emailed again to confirm they had gotten it. He responded that it did not come in fully and re-sent it, and I completed the form and sent it again. About five minutes after sending the form, I got a phone call from Fabiola. I asked her to confirm that the truck was in new condition, with no hail or other damage (since I couldn't inspect it myself). She assured me it was in perfect, new condition, so I said I'm ready to buy. (I didn't haggle or ask for anything extra). She said she would get things started and would call me back in a few minutes. Ten minutes later she called back and said there was a problem, that the price of the truck had gone up over $1000. I asked why and she said that it was because one of the rebates had expired. I asked which one and it sounded like she was asking someone else in the office. When she came back to the phone, she said it was the FMCC rebate. I said "No thanks" It didn't sound right to me, so I looked it up to be sure and confirmed that the FMCC is the "Built to Lend a Hand" still being advertised all over the country, expiring at the end of May! If they had just said they wanted more money, I'd have been unhappy, but I'm angry that they would blame Ford and pretend it was someone else's fault. More

INFLATED ESTIMATE & FAILURE TO REPAIR. Long story short the Service Dept. failed to make proper repairs to my brakes, denied the part was under warranty, told me "I didn't know what I was talking about" an the Service Dept. failed to make proper repairs to my brakes, denied the part was under warranty, told me "I didn't know what I was talking about" and sent my vehicle home with "wavy rotors". I was told the car needed $2200 in additional repairs. After calling two other Ford Dealerships & an independent mechanic shop I found out the estimate was inflated by $800-1200 dollar. I picked up my car and took it to two other places for inspection. The car did not need tie rods or a drag link at all (NOTE: I was quoted $848 which was almost double what the other dealerships quoted me). I was told that I needed left side front ball joints for $1272, which is almost triple of what I ended up paying. After calling the dealership and leaving messages for the Service Manager & GM without a return call I reached out to another dealership. I spoke to the person who oversees this location and ultimately found out my rotors WERE under warranty. The dealership shaved them leaving them "under spec" and uneven - instead of replacing them under the warranty. Neither this person I spoke to nor the Service Dept. Manager could explain the over charging on the quote for repairs nor explain why I was told I needed a tie rod. I asked the Service Manager repeatedly for an explanation and he answered each time with "Ms. So and So we would like you to bring the vehicle back so we can rectify the situation". Need I say my car was fixed by another Ford Dealership. But this was NOT ok and it was NOT acceptable! More

Do not trust this dealer! Called to verify price before driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caugh driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caught when I called. They knew the price was wrong. More

I like to take my car there for the service because they nice and professional in all the aspects and I dont have to wait to long. nice and professional in all the aspects and I dont have to wait to long. More

Amanda was so helpful!! I really miss Jim and John - the guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other work guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other workers should be more service oriented like Amanda. Why would the desk people take a service job is they’re going to be so indifferent and depressing. The mechanics even hustled. Usually they hang out and talk and stare at customers rather than asking if we need help when we pull in. Wow, today was different - thanks to Amanda! More