Zeigler Ford of North Riverside

Great dealership! Purchased a new Ford F-250. All staff was friendly and helpful. This was my first new truck purchase and it was everything I expected. This dealership comes highly recommended by me. was friendly and helpful. This was my first new truck purchase and it was everything I expected. This dealership comes highly recommended by me. More

Don't expect their quoted price to be honored I have been looking for a good deal on an F150 with a specific set of options. None of my local dealers had anything close, so I started looking farth I have been looking for a good deal on an F150 with a specific set of options. None of my local dealers had anything close, so I started looking farther out. I found all the options I was looking for in a truck at Zeigler North Riverside, so I clicked the "Get Today's Price" button and gave them my contact information. Shortly after I got a call from Nicole, who asked if she could answer any questions. I said I wanted their best price. She said it was the same as the web page, but then quoted me $33,821, which was a little below the web page listing. At almost exactly the same time, I got an email from "Internet Team" Anthony, listing the included accessories and options, with the MSRP and their special price, Zeigler Ford: $33,250. I sent an email Friday asking for the total price, including any fees, but got no response. I sent another email asking Anthony if I could do the purchase and financing online again with no response. On Monday I got an email from Anthony asking if I had a chance to review the pricing he had provided me. I responded that he must have missed my previous emails, and could I purchase and finance online? He said we could do it online. He sent me the contact info form, which I filled out and sent. I heard nothing , so on Tuesday morning I emailed again to confirm they had gotten it. He responded that it did not come in fully and re-sent it, and I completed the form and sent it again. About five minutes after sending the form, I got a phone call from Fabiola. I asked her to confirm that the truck was in new condition, with no hail or other damage (since I couldn't inspect it myself). She assured me it was in perfect, new condition, so I said I'm ready to buy. (I didn't haggle or ask for anything extra). She said she would get things started and would call me back in a few minutes. Ten minutes later she called back and said there was a problem, that the price of the truck had gone up over $1000. I asked why and she said that it was because one of the rebates had expired. I asked which one and it sounded like she was asking someone else in the office. When she came back to the phone, she said it was the FMCC rebate. I said "No thanks" It didn't sound right to me, so I looked it up to be sure and confirmed that the FMCC is the "Built to Lend a Hand" still being advertised all over the country, expiring at the end of May! If they had just said they wanted more money, I'd have been unhappy, but I'm angry that they would blame Ford and pretend it was someone else's fault. More

INFLATED ESTIMATE & FAILURE TO REPAIR. Long story short the Service Dept. failed to make proper repairs to my brakes, denied the part was under warranty, told me "I didn't know what I was talking about" an the Service Dept. failed to make proper repairs to my brakes, denied the part was under warranty, told me "I didn't know what I was talking about" and sent my vehicle home with "wavy rotors". I was told the car needed $2200 in additional repairs. After calling two other Ford Dealerships & an independent mechanic shop I found out the estimate was inflated by $800-1200 dollar. I picked up my car and took it to two other places for inspection. The car did not need tie rods or a drag link at all (NOTE: I was quoted $848 which was almost double what the other dealerships quoted me). I was told that I needed left side front ball joints for $1272, which is almost triple of what I ended up paying. After calling the dealership and leaving messages for the Service Manager & GM without a return call I reached out to another dealership. I spoke to the person who oversees this location and ultimately found out my rotors WERE under warranty. The dealership shaved them leaving them "under spec" and uneven - instead of replacing them under the warranty. Neither this person I spoke to nor the Service Dept. Manager could explain the over charging on the quote for repairs nor explain why I was told I needed a tie rod. I asked the Service Manager repeatedly for an explanation and he answered each time with "Ms. So and So we would like you to bring the vehicle back so we can rectify the situation". Need I say my car was fixed by another Ford Dealership. But this was NOT ok and it was NOT acceptable! More

Do not trust this dealer! Called to verify price before driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caugh driving an hour. Was told a price $4500 more than advertised after we drove it! They said it was an advertising error which they should have caught when I called. They knew the price was wrong. More

I like to take my car there for the service because they nice and professional in all the aspects and I dont have to wait to long. nice and professional in all the aspects and I dont have to wait to long. More

Amanda was so helpful!! I really miss Jim and John - the guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other work guys who used to work in Quick Lane, the new people just didn’t seem to care - except today! Amanda was efficient and kind! Great job! The other workers should be more service oriented like Amanda. Why would the desk people take a service job is they’re going to be so indifferent and depressing. The mechanics even hustled. Usually they hang out and talk and stare at customers rather than asking if we need help when we pull in. Wow, today was different - thanks to Amanda! More

Very upset with this ford dealer I've been buying ford vehicles since 2005. Now i bought a 2019 ford explorer very upset been having problems a leak in the back the rack keeps popping up. I took it back vehicles since 2005. Now i bought a 2019 ford explorer very upset been having problems a leak in the back the rack keeps popping up. I took it back 3 times still leaking and the rack still popping up very upset they aren't able to fix it. Now I'm taking it back for the fourth time. Water damage is not good could cause mildew and can cause a short and rust I'm very upset. Not happy at all More

The service was very good and the people were very kind and courteous. I would highly recommend the Quick Lane service to all my friends and courteous. I would highly recommend the Quick Lane service to all my friends More

Avoid this place for service I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he hea I have been using this dealership for 5 years and have always had a good experience until now. My service advisor was incredibly negative when he heard I booked my service appointment through the Zeigler website (apparently that is not a valid way to do it). He told me a long story disparaging another customer who used the website to book. Also in there was the gem, "Millennials are ruining everything". The service advisor said this in relation to the fact that Zeigler seemingly has not integrated their in-dealership scheduling system with the one on their website which means any appointments booked through the website are not valid even if you have an email confirmation. Not sure why that is millennial's fault (I'm not a millenial by the way), but I sat patiently listening to why my "invalid" appointment was not his or the dealership's fault chalking it up to a frustrated employee. What made me get up and leave was the response to what I was there to get help with - which was with a fluid issue (+ brakes and tires) that was diagnosed by another dealership when I was travelling out of state. The other dealership ran diagnostics, determined it was not a serious issue, gave me a report, and turned off the engine light. Jim, after hearing this said with an agitated tone something like, well now I can't diagnose the car because I can't get the codes! At that point I could tell that things were going to get more unpleasant for me as a customer vs. better so I got up to leave. I was ready to spend upwards of 1000 dollars today to fix my fluid issue and do brake and tire work. Instead I walked out with the service advisor still ranting about why I was wrong. It was absolutely the worst customer service experience I have had in my life and I will not be returning to this dealership for service or sales. More

2019 Ford Fusion Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I ex Great Sales Team.From.the Moment I got everybody real smooth My Salesman got to give him an A plus Kal and Tony after Market Super Good and F and I explained everything will tell My friends and Family where to go to buy a new Car More