Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

September 15, 2011 I wanted to express my experience September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truc September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truck was from inventory of another location. I had found the exact vehicle I wanted on-line at an Elgin location and I stopped at Zeigler dealership to see what they could do for me before going to that dealership. I told the salesman EXACTLY what I wanted and he did “some” searching and he said, “I can help you.” After stating, “ I can help you” he then started saying are you sure you want power windows, are you sure you this or that, and after 10 hours of waiting (no exaggeration) I could finally leave the dealership. The vehicle was promised on Wednesday, and I realize the snow storm hit, and it was delivered to the dealership late Friday. Service Department. I brought my Dakota in on August 13th for some minor repairs, such as the seat had broken, window leaked after any rainfall and breaks pedal noise. I was notified on Monday while I was out of town stating that parts needed to be ordered and the vehicle would be done by late Wednesday afternoon. This was going to work out great as I was returning home on Wednesday. I was to return to work at 4:00 am Thursday morning. I am an independent contractor and work 6 days a week-52 weeks a year-so my vehicle is my livelihood. Upon returning from out of town, I stopped by Zeigler to pick up my truck. It was not completed, or actually any of the concerns were not repaired. I took the vehicle (as it was useable). I was notified that the parts had arrived on Friday the 19th and I scheduled the appointment for Tuesday, August 23rd at 1:00 pm (in which I had to shorten my work day to comply with appointment time). I asked the service personnel when the vehicle would be ready for pick-up and he said it was a 5-hour job and that the staff member that would be working on my vehicle was currently working on another job and my truck would not be available until late Wednesday morning (8/24). I lost more additional work by having to start much later in the day. I called at 8:30 am Wednesday and I was told that service had not even started on my vehicle. I knew then that I wasn’t going to get my vehicle “late” Wednesday morning as once again was stated and no follow through by the personnel. I then was called Wednesday afternoon only to be told that the parts that were delivered were damaged and needed to be reordered. They would let me know Friday if the parts that were reordered were in a proper state. I waited THREE WEEKS and heard nothing. I decided to call the service department and was told that “all the parts were in.” Tuesday, September 13th I dropped my truck at the dealership and then was told that they were not able to complete the repair as one of the components was not up to standards. DOES THIS SOUND ACCEPTABLE TO YOU? A month later and the service is still uncompleted. As a final note, when I picked up my truck on September 13th the porter brought my truck to me there was no paper on floorboards or plastic on the seats. I spend a lot of time and money on “extras” keeping my truck in tip top shape (seat cover and special floor mats). I noticed also that staff had taken personal belongings and put them on the passenger floor board and an object dangling from my dash board. Bottom line, it was a mess. DOES ANYONE CARE? More