Zeigler Chrysler Dodge Jeep of Schaumburg

Have a 2006 Jeep Liberty CRD (diesel engine) that had a dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty mi dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty minutes. I was quoted $14,000 dollars for a new crate engine, which is absolutely outrageous to begin with, and that coupled with the fact that we purchased the car for $10,000 kept me from letting them touch it. I rebuilt that "majorly damaged" engine personally and there is absolutely nothing wrong with it other than a slipped timing belt which costs about 200 bucks. This is the kind of thing a lowly business does when they just want your money and think you're too stupid to have any clue what they're doing. If I was anyone in this world the last place I would go would be to the Zygler Jeep dealer in Schaumburg. Ever. More

Horrible customer service. The sales associate I was forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not h forced to deal with had zero knowledge of the car. It took them 35 minutes to locate a car that I set up an appointment to test drive. They did not have any literature to give me on the vehicle. I was told they gave all of the booklets away. (If that's the case, how about reordering some more?!?) After stating that I was between two cars right now, a Chrysler and another make, I was then being persuaded to go test drive the other make and was told by the manager that he currently drives that car and loves it. It was a terrible experience from the beginning, I should have left when I was told me they were locating the car. More

I bought a 2007 Dodge Grand Caravan used that was under I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. Ziegler is the closest Dodge dealership to me so I used them for servicing the car, twice. The first service was under warranty and I had tie rods, a small electrical problem, and some body trim fixed, all without issue. The second time the A/C went out after 5 years and 40k miles. After doing some research I determined the rear evaporator was bad. I went online and found there might be a recall. I called Ziegler and the service manager stated my car was under extended warranty for the problem but not under recall. I set a time and had my wife bring the van in about a week later. I gave her specific instructions to let the service adviser know the problem was the rear evaporator and it should be covered by the extended warranty. Other than a snide remark to my wife about her knowing exactly what the problem was, I was very happy. I'm sure he wouldn't have talked to me that way, and I wouldn't have let him, but anyway... Ziegler fixed the van in one day and had the car so clean when I came to pick it up I didn't recognize my own van. So, twice I have had good experiences with this dealer in having my van serviced. I know most people will go out of their way to write a negative review so I made it a point that I would write a positive review if I was treated "right" by this dealer. So here it is! For the comment I gave them a "3" for friendliness. The service adviser I talked to on the phone was helpful and knowledgeable. I did come prepared though with my VIN and the background of the problem and solution. More

I have dealt with with this dealership many times. I bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea w bought a 2011 dodge from them and had a pretty good experience buying the car but every time I bring it for service it is a joke. They have no idea what is going on and their communication and customer service sucks. My car has had nothing but problems and they say the fix the problems but of course not even a week later its back in the shop. All I can say is RUN!!! Do yourself a favor and go somewhere else. More

I've been looking for a Wrangler for awhile. I went in and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the on and met with Kerry and told him what I was looking for in a Wrangler... nothing fancy. Spent a lil bit looking through what they had and found the one that I really wanted. Kerry was very knowledgable and told me everything that I needed and wanted to know about the car. When it came time to talk about purchasing the truck, I got a little nervous thinking that they were going to come back with the classic hard sell but Kerry's demeanor never changed. He assured me that he was going to get me the best price with the best possible payment. I actually couldn't believe the price that I payed for the car. I like Kerry because he is a man of his word and he worked for my business. I will buy all my future Jeeps from Kerry and refer everyone I know to him. Thank you Kerry, I love my new Wrangler!!! More

Do NOTshop here or get your vehicle serviced here!!!! Do NOTshop here or get your vehicle serviced here!!!! This is a long review, so I'll summarize: Salesmen lie about features that are in the vehicl Do NOTshop here or get your vehicle serviced here!!!! This is a long review, so I'll summarize: Salesmen lie about features that are in the vehicles. Dealership doesn't care about about the lies. Service department does crappy work and will tell you no appointment is needed and then when you get there will tell you it'll take 4 hours for an oil change. The first sign I wasn't dealing with an honest salesman: I went in with very clear, explicit wants in my next vehicle. I wanted a new Jeep Compass Limited with all the packages. I had told them I was looking specifically looking for Bluetooth, remote start, alarm, and sunroof. In order to get all these things, I had to get all of the additional packages. So, OK, fine. As they're looking for one from across the country, Joe Hegglin (my salesman), calls and asks if I care if it has leather. I said I didn't and he said they found one without leather. He wanted to me to say yes to it and they would go get it. I asked if it was the Limited edition and he himmed and hawed and finally admitted that it was not. Right there I should have waled away since he was obviously trying to trick me. The second sign I wasn't dealing with an honest salesman: After two weeks of not one vehicle with the items I wanted, I finally asked about the next step down, the Latitude version. A little later I get a call that they have one with everything in it that I wanted. I asked several times to see the window sticker, but instead he just read off a list of items that were on there. All the packages were there, so I said OK. When I picked it up, Joe went through all the buttons and pointed out all the features that were in my original request, including the bluetooth. I get home and try to setup my phone with the bluetooth and it ISN'T installed in the vehicle!!!! I searched and finally found the window sticker stuffed under one of the seats and Bluetooth is no where on it! The third sign I wasn't dealing with an honest salesman: I call and leave a message for Joe about the bluetooth. We exchange several phone calls where he tells me that it is $550 plus 2 hours labor to get it installed. I argued several obvious points and he finally said they would do it for for half price and they would eat the 2 hours of labor. So, it would cost me $225. I told him I would do it! He calls back an hour later and says the bluetooth would cost me $550 and they would eat the 2 hours of labor. NOT what we had just agreed on. At this point, I was done dealing with this liar! The first sign I wasn't dealing with an honest dealership: I tried to contact the manager and was completely ignored by him. No responses to phone calls or emails. The second sign I wasn't dealing with an honest dealership: I contact Jeep directly and they contacted the dealership. Jeep responded to me saying that the dealership takes no responsibility and that they offered to pay the 2 hours of labor. There is nothing I (or Jeep) can do about this. The first sign I wasn't dealing with an honest service department: When I purchased this vehicle, I paid $450 for them to put a tow hitch on it. I actually used it two weeks after pickup to haul a trailer. About two hours into our trip, the brake lights on the trailer are not working. When they put in the wiring for the hitch, they put the wires right on top of the exhaust!! They basically MELTED!. We were able to get them separated and taped up for the rest of the trip. The second sign I wasn't dealing with an honest service department: I call to setup my first oil change and get the wiring for the hitch fixed. This was on a Friday. I was told I didn't need an appointment. Just come on in and they'll get me fixed up in about 30 minutes. I drive from Buffalo Grove to Schaumburg for this and am told they are so busy it will take them several hours to complete the work. I left. More

I have bought over 6 cars from your dealerships and I must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was must say I will NEVER purchase or refer anyone to you guys again. I had my sister take here car to you guys for ALL of her service since the car was brand new, even l.o.f. she drives all the way from Chicago to your place and today she went in to get an oil change and a headlight fixed and your service rep. Paul Decaro tell us it needed sometype of module and it would be $900.00 to fix. We told him we couldn't afford to pay that at this point so he told us we had to pay $115.00 and was laughing under his breath about this. I thought this was rude and pretty much shows how he cares about his customers. Then when asked to speak to a manager Paul told my sister it didnt matter who she spoke to the price is the price and that there is nothing he could do about it. She told him she was a loyal customer and that she wouldn't come back if he wouldn't waive the fee and he said " thats up to you" Then before she left he said "I know where this is going so I'll waive the fee,but btw where does your brother work ?She asked why , his answer " I'd like to go there and get things for free" She told him I wanted to speak to Bill the service manager who happened to be off today and he said "dont worry i'll let him know becuase I am gonna get my xxx chewed for eating this bill" We weren't looking for a free bill just wanted to be treated fair. My sister said she had no problem paying for the oil change and $60.00 as a diagnostic fee it only took him 15 min to find the problem. WOW what customer service.My number is 847-736-8447 my name is Rick Jacobs if I dont hear from anyone I will assume Paul is right and that you don't care and at that point I will go to the BBB,Angies List, Yelp,and the Attorney General and let them know how your treat your customers so they won't be abused that way More

September 15, 2011 I wanted to express my experience September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truc September 15, 2011 I wanted to express my experience with Zeigler on Golf Road in Schaumburg, IL. I purchased my new Dakota sight unseen as the truck was from inventory of another location. I had found the exact vehicle I wanted on-line at an Elgin location and I stopped at Zeigler dealership to see what they could do for me before going to that dealership. I told the salesman EXACTLY what I wanted and he did “some” searching and he said, “I can help you.” After stating, “ I can help you” he then started saying are you sure you want power windows, are you sure you this or that, and after 10 hours of waiting (no exaggeration) I could finally leave the dealership. The vehicle was promised on Wednesday, and I realize the snow storm hit, and it was delivered to the dealership late Friday. Service Department. I brought my Dakota in on August 13th for some minor repairs, such as the seat had broken, window leaked after any rainfall and breaks pedal noise. I was notified on Monday while I was out of town stating that parts needed to be ordered and the vehicle would be done by late Wednesday afternoon. This was going to work out great as I was returning home on Wednesday. I was to return to work at 4:00 am Thursday morning. I am an independent contractor and work 6 days a week-52 weeks a year-so my vehicle is my livelihood. Upon returning from out of town, I stopped by Zeigler to pick up my truck. It was not completed, or actually any of the concerns were not repaired. I took the vehicle (as it was useable). I was notified that the parts had arrived on Friday the 19th and I scheduled the appointment for Tuesday, August 23rd at 1:00 pm (in which I had to shorten my work day to comply with appointment time). I asked the service personnel when the vehicle would be ready for pick-up and he said it was a 5-hour job and that the staff member that would be working on my vehicle was currently working on another job and my truck would not be available until late Wednesday morning (8/24). I lost more additional work by having to start much later in the day. I called at 8:30 am Wednesday and I was told that service had not even started on my vehicle. I knew then that I wasn’t going to get my vehicle “late” Wednesday morning as once again was stated and no follow through by the personnel. I then was called Wednesday afternoon only to be told that the parts that were delivered were damaged and needed to be reordered. They would let me know Friday if the parts that were reordered were in a proper state. I waited THREE WEEKS and heard nothing. I decided to call the service department and was told that “all the parts were in.” Tuesday, September 13th I dropped my truck at the dealership and then was told that they were not able to complete the repair as one of the components was not up to standards. DOES THIS SOUND ACCEPTABLE TO YOU? A month later and the service is still uncompleted. As a final note, when I picked up my truck on September 13th the porter brought my truck to me there was no paper on floorboards or plastic on the seats. I spend a lot of time and money on “extras” keeping my truck in tip top shape (seat cover and special floor mats). I noticed also that staff had taken personal belongings and put them on the passenger floor board and an object dangling from my dash board. Bottom line, it was a mess. DOES ANYONE CARE? More

Overall it was a good experience. The only problem my wife and I had was that the online advertised discounts\incentives were not well defined. wife and I had was that the online advertised discounts\incentives were not well defined. More

1) I explained to Steve that I did not want to play any games but I guess he did not understand me. When he came back from the "gods" behind the center counter, his offer was a total insult. The deal on th games but I guess he did not understand me. When he came back from the "gods" behind the center counter, his offer was a total insult. The deal on the T&C was good, but the offer for my car and the "ballpark" monthly payment was way off base. The car listed for about 32K and he was giveing me about 5K off that price. He was givingme 20K for my car (which I owe about 14K). You do the math. 32K for the car, 5K in rebates and 6K in trade in. That comes to be about 21K to finance without taxes and fees, so let's add another 2K for that - 23K to finance (ballpark). He came back with a monthly payment of over $500 per month! That would mean that a 23K loan would cost me over 36K - or over 13K in finance charges! I told Steve that was an insult and asked for my keys back. He went back to the "gods" behind the center counter and came back with $419 per month - ballpark! Now we are still talking over 7K in finance charges....that was after he tyried to tell me that was @ 4.5% interest! I showed him my auto calculator that listed a higher priced car and came back with a monthly fee of about $335 @ 5% interest. He then said he does not know what they plugged in and since we did not do a credit check yet, he could not give me a better idea of the monthly costs. I explained he could give me an accurate "idea". That is when I waslked out. 2) Steve repeatedly told me that I could not get the safety features I wanted from the T&C in the Dodge Caravan. When I came home and did a search online, I found many that had the exact options I was looking for. I do nto want to say Steve lied, but he hasbeen working there since they opened and appeared to be a seasoned car salesman - so I would lean on him not telling the truth about the Dodge Caravan - in other words, I think he tried to upscale a sale. I have received a few calls since I walked out. Steve, Matt and an alleged service rep. Both the service rep and Matt denied knowing about me walking out and hoped I had a good experience. This is a pure insult to me. I would not recommend this dealer at this point. They would have to prove their loyalty to the customer (me) before I would change my review of them. More