Zeigler Chrysler Dodge Jeep RAM - Service Center

Employee was Great Help! I work with Durell on the customer service/sales side. He was very helpful in getting me the right information regarding the cars I was looking for, l I work with Durell on the customer service/sales side. He was very helpful in getting me the right information regarding the cars I was looking for, leveling with me on price and options, and even connecting me with a guy in the service center to look over and inspect a vehicle I was thinking of purchasing from elsewhere. Never did he become pushy or annoying, simply gave me the information and education I needed to make the best choice. More

Fantastic Super helpful and friendly! They were able to get me in and out real fast. I highly recommend coming here for either a service or purchasing a vehicl Super helpful and friendly! They were able to get me in and out real fast. I highly recommend coming here for either a service or purchasing a vehicle! More

Fixed my Jeep!! We had our 2014 Jeep in for Service for a recurring problem. George listened and figured out was causing the problem!! Thank you very much for your k We had our 2014 Jeep in for Service for a recurring problem. George listened and figured out was causing the problem!! Thank you very much for your kindness. More

Matthew Griffin Best Dealer to go to!!! Matthew griffin was very professional with helping me find my car, he helped me with everything he can do to have me drive away with my dream car!! Matthew griffin was very professional with helping me find my car, he helped me with everything he can do to have me drive away with my dream car!! More

Poor Customer Service and Communication Thank you very much for the refund of $188.00 in regard to the service done on the back brakes. I do, however, need to impress with you the improper Thank you very much for the refund of $188.00 in regard to the service done on the back brakes. I do, however, need to impress with you the improper experience I had received at the hands of your service. Tell me, what or how you would feel if your first experience with a garage is this: 1.) June 3, 2016 Buy a 2 year old car, which has been inspected by Ziegler 2.) Brakes are squealing the day you leave the parking lot 3.) June 30, 2016 Take time out of work to bring the car in about the brakes a. I am told there is glaze on the brakes and they adjusted them. Per the work order…they performed several backing up, stops and no more noise heard. i. Backing out of the Ziegler Garage…The brakes squeal…??? I go home anyhow, giving them the benefit of the doubt, as maybe the brakes have to adjust 4.) The brakes continue to squeal. Now even when coming to a stop 5.) August 4, 2016 I finally go on the Ziegler web site and see I can set up an appointment through this site. I also see my car is supposed to get an oil change and tire rotation, so, I set it up for after work at 6:00 6.) August 4, 2016 I arrive at 5:30 a. I am told they do not take appointments that are made from the web site, but they will make an exception for the oil change and tire rotation b. I am told they cannot look at the brakes, as the service person, Trevor, who worked on them last was not in and may not be in until Monday and then will work only on Mondays, as he is in training. c. I waited 2 hours for the oil change and tire rotation. The service guy came in and apologized for the long wait d. Another service guy came to get me to go over the paperwork on what was done on my car. i. He looks at the paperwork and was quite complexed. 1. Paperwork stated I needed to have Power Steering work done, (about $100.00 worth), he said it was too soon for something like that to happen. He checked and said it was fine, just a mistake 2. Paperwork stated I needed 3 new tires. This guy said I will need them before winter as the tread on these tires are down enough for concern. 3 tires are at 5…5…6…depth. Yet during the initial inspection when I bought the car the tires are stated at -8/32ads? Not sure what that means….for me. The car only has 25,000 miles on it. e. I am given the card to call Trevor Beardsley 7.) I call to set up an appointment with Trevor for Wednesday August 10, 2016 a. He looked at the car and said he had to get the approval of the General Manager from used car area before proceeding to fix the brakes. b. Set up another appointment for Friday August 12th 8.) I called Trevor 2 times to verify he got the approval before the Friday appointment. I did not receive a call back a. Took vehicle in at 11:00 b. Trevor still had not received an approval, waiting c. When I told him I left him two message, he stated he did not receive them, then he looked at the guy beside him and said, “Hey weren’t we having trouble with the phones?” I called his cell #......I have proof I left a message. 9.) Finally, the brakes were worked on, but found out we had to pay for half of the cost…$188.00 10.) August 12, 2016 Very frustrated by this time…. a. Asked to talk to the Manager b. Manager met with us to talk about the situation c. Manager explained the brakes were fixed, not only the back brakes, but the garage made a mistake and also fixed the front brakes, so now we have new brakes all over. d. Manager stated that tires wear out faster these days around 30,000 miles now instead of 60,000 miles. That is why she recommends tire rotation every time the oil is changed. e. Manager stated that during the oil change there was a new worker and he made a mistake on saying the Power Steering needed work done on it. f. Manager stated that Trevor admitted he made a mistake about the phones and apologized to her…not me for lying to me… g. Manager stated she would look into the situation and see about reimbursing the $188.00 back in my account. i. She did do this and I am grateful for that. My first garage experiences have not been the best. I was given the run around by staff. Trevor lied to me about the phone calls. I wonder how truthful the inspection was on the vehicle I bought, in regards to, the brakes and tires or whatever else may happen? Not sure I would recommend this garage for services if they treat their customers this way. The end results for me was, Yes, the brakes were fixed and I was not charged for them, which was great and I appreciated it. But had I not pursued this and went through the channels this would not have happened. More

Poor customer service all around I have taken my vehicle in when it was still under warranty and also once it was done with factory warranty. Every time I go, I never feel like my con I have taken my vehicle in when it was still under warranty and also once it was done with factory warranty. Every time I go, I never feel like my concerns are heard or taken seriously - my vehicle will have some sort of dirt/grease marks on the door handles or inside the vehicle. I cannot recount any of my visits where my concern was "fixed the first time" and when it did escalate to needing to talk to the service manager, they never answered my phone calls or would mysteriously be gone that day. Didn't matter if I needed recall repairs or warranty repairs - I was also "recommended" some $$$ "maintenance package" for some fluid flushes......every time I went in. So finally one time I did it, I had them do power steering, brake fluid & engine coolant. Ok so the next time I went for a brake inspection (which was about 2 months later) they told me I needed the same fluids flushed and told me the price again to do the same service???? So I told the service advisor to one: tell your technician to actually check the fluids, two: the advisor needs to check customer records so they are not embarrassed when I tell them they are wrong. I'm not even going to talk about the quick lube - those poor guys probably aren't even properly trained and probably do not get paid very well, so I bypass that part of the dealership and have someone who will actually take about 40-45 minutes to change the oil and YES, I know this might be unbelievable - but actually inspect my vehicle to tell me if I truly need any recommended maintenance. I don't know if I will give this dealership another chance to treat me like dirt again - there are a few other Chrysler/Jeep/Dodge dealerships in the area that I might invest some time with to see if they are all the same or if this dealership is just that terrible. More

Worst service ever Drove my 04 jeep in for a recall on the trailer hitch and when I arrived to pick up jeep it would crank but not start. George said they dove it out o Drove my 04 jeep in for a recall on the trailer hitch and when I arrived to pick up jeep it would crank but not start. George said they dove it out of the shop so it is not his problem. But if I paid a hour labor he could check it for me. Because I did not trust them and did not have bottomless pockets I towed home and guess what...fuel pump harness pinched and wires shorted under bolt head of newly installed trailer hitch. Not sure how they drove it out of the shop?? Maybe the truth was not told?? Posted picture on facebook page and the following day they no longer have a page. Guess they do not like people seeing the workmanship they preform and this was just a simple hitch!! I will warn everyone to drive a little further reputable dealer!!! More

Online appointment maker has not worked in a long time? I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule for the following week and since I had not heard from the Dealership I called them to verify the date and time.....oh that system has not worked in a longtime (although I received an email confirmation the day of service from that non-working system) . Customer service is a zero, so this Dealership has an online appointment maker but it doesn't work so the poor customer (like me) that arranges his schedule to ensure I can be there at that time is out of luck. At least they could have said "I am sorry for your inconvenience" but no that would be too much to ask. So now I set up another appointment for much later in the week. I arrive at my assigned time and indicate what the trouble is.....I am called that they are not able to duplicate the issue...but they have a resolution but it will not be ready today. Ok I ask can I bring it back tomorrow, well it's not convenient for us.....well I would not want to inconvenience the dealership....instead let me find out how I can accomplish my tasks without my vehicle. So I am called the next day that it is ready. There is never a "sorry for your inconvenience" or "thanks for your patience" the appearance is as the customer we should be so happy they fixed the problem. I also ask each time for them not to put me on any phone call list for "thanks" or "oil change reminders" etc. and each time I am told ok I will make a note of it. The next day to no surprise I am called by the dealership as a follow up....again zero in customer service by not abiding by my request for no calls from the dealership (so I called them and they will make another note of my request that will make request number three ). I am called all day long and the last thing that I want is another phone call. If there was any issue I can very easily call and make another appointment . The car issue was fixed and fully resolved under warranty. Perhaps the dealership can spend some time on customer service skills, this clearly is lacking in my opinion. More

Worst service ever Sat out the Quick lane for a oil change for 30 min not one of the 7 workers came out to ask what I needed or how long my wait would be. Finally went u Sat out the Quick lane for a oil change for 30 min not one of the 7 workers came out to ask what I needed or how long my wait would be. Finally went up to one of them to tell me it would over a hour. Do your job! More

Poor service, misleading, misdiagnosis, not willing to own up to their mistakes, i had up to six bring backs, blamed driver and were rude\wrong own up to their mistakes, i had up to six bring backs, blamed driver and were rude\wrong More