Zeigler Chrysler Dodge Jeep RAM - Service Center

Very poor, took 2015 Ram in for code PO18C. 3 hours of labor (@ $170/hr) latter they fixed that code but gave it back with 2 new codes PO456 and PO441. Both popped on within a mile of the garag 3 hours of labor (@ $170/hr) latter they fixed that code but gave it back with 2 new codes PO456 and PO441. Both popped on within a mile of the garage. Could not reach service manager after many many tries, left 2 messages to return calls on the day of service and the next day... No reply (even now a week latter). After that his voice mail was full and didn't accept new messages. I was, and still am abandoned. I give up. Horrible customer service. Now after paying over $1,000 (almost $700 labor) I have to start over again, can't get anyone on the phone. Now I'm having to scramble and try to fix the NEW CODES MYSELF before taking truck on long honeymoon. Its been a horrible experience. Do not go here for service, you will pay asinine rates and get gouged only to be kicked out on the street with new codes and ignored. Its safe to say I am NOT a happy customer! I have little faith this review will be posted, and I have NO faith I will ever get contacted. If I pay dealership service rates I expect perfect customer service... that did not even remotely happen. More

Derek Fitzpatrick is the definition of an excellent service advisor. He listens carefully, can identify problems, and is customer-oriented. service advisor. He listens carefully, can identify problems, and is customer-oriented. More

Ziegler Grandville was quick to answer their phones and schedule an appt, when many other dealerships were not answering their phones or returning phone calls. They were able to communicate well with me du schedule an appt, when many other dealerships were not answering their phones or returning phone calls. They were able to communicate well with me during my whole repair through a nice texting program. I am happy with the service I received and would definitely use them again. Thank you! More

Been taking my 2500 2018 Ram here since new. Customer service is second to none. Go see Patrick in service, he'll take care of you. service is second to none. Go see Patrick in service, he'll take care of you. More

Rod was very accommodating in every way. Love my new Rod was very accommodating in every way. Love my new Jeep. Rod delivered exactly what I wanted. Would recommend this Dealership to anyone purchasing Rod was very accommodating in every way. Love my new Jeep. Rod delivered exactly what I wanted. Would recommend this Dealership to anyone purchasing a n More

I know it’s not popular, masking is the recommendation and this dealership has salespersons walking in the lobby unmasked. I feel unsafe and will go elsewhere. and this dealership has salespersons walking in the lobby unmasked. I feel unsafe and will go elsewhere. More

Aside from a couple service people like Derrick and Patrick the place is awful. Made an appointment for an 8 am tire swap to winter tires and an oil change. Arrived at 7:45 and now at 10:15 I’m just f Patrick the place is awful. Made an appointment for an 8 am tire swap to winter tires and an oil change. Arrived at 7:45 and now at 10:15 I’m just finding out they are beginning to do the tires. My assigned service advisor is Bret, who has been mia, I’m thankful Patrick is keeping me up to date and trying his best. It sounds like a management issue at hand without proper staffing. My time is important as well. Very disappointed. More

Wish I could give 0 stars. Told me my transmission went out in a 2018 wrangler went somewhere else due to zeigler telling me i would need to pay $6000 for a new transmission and they couldn't help me in an out in a 2018 wrangler went somewhere else due to zeigler telling me i would need to pay $6000 for a new transmission and they couldn't help me in any way its a 2018 are you kidding me and they told me my pan was never removed and that no one ever checked anything to see what was wrong. The other place also told me the transmission for 2018 wranglers has a know issue and that its on a national back order and didn't know when a new one would be in which zeigler again did not tell me how long it would have taken or gave me an option for a loaner. I will never return to zeigler and once my lease is up I will switch my dealerships to somewhere else. You are all about money and not customer satisfaction. To add on top of all this zeigler told me my radiator was going out haha but was not. Never will I spend another dime or buy a vehicle from you. More

Appreciated the personal service and the updates while work was being done. We were working on a check engine light issue on my Dodge Journey. work was being done. We were working on a check engine light issue on my Dodge Journey. More

Amazing. Got me in on a Saturday with no appointment for an alternator. Done right and in record time. Contacted Dodge to use extended warranty. Claim approved. Seamless. an alternator. Done right and in record time. Contacted Dodge to use extended warranty. Claim approved. Seamless. More