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Zeigler Chrysler Dodge Jeep RAM - Service Center

Grandville, MI

4.6
394 Reviews
Call Service Center (616) 588-4200

394 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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October 11, 2023

I took our Jeep in for service and a headlight bulb replaced. The work was performed and I was on my way in a reasonable time. I’ll continue to take our Jeep to Ziegler for future service and or repai More

by scislbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Claxton
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October 08, 2023

Service was fast. My service advisor, Micah, was knowledgeable and gave me all the details I needed. More

by jvvelde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Oct 09, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback! We hope to see you again soon!

October 07, 2023

Overall they did a good job. I only had an oil change. Unfortunately, on my garage floor are oil drops from the oil change. That I don't like. More

by jweesies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

J, thank you for bringing this to our attention. Please call us at your earliest convenience, 616-588-4200 and ask for Mallory.

October 05, 2023

Large inventory and great service. The Ziegler team treated me great. Really happy with their professional team. More

by JONBYLSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Van Ryn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Zeppenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kellogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Kearney
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Oct 09, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your positive feedback!

October 05, 2023

Corey took great care of us. Service did their job. Thanks. They did it in a timely manner. More

by Smitty748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Claxton
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Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback! We hope to see you again soon!

October 05, 2023

Zeigler is a great place to get service done I’ve been bringing vehicles there for years. More

by EBRIEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroljean "Cj" Lindquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Butkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kellogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Claxton
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Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for choosing Zeigler and being a loyal customer!

October 02, 2023

Ted Raybourn was awesome. Very knowledgeable and he spent a lot of time making sure I know how to operate all of the features. I would strongly recommend Ted to anyone who i More

by lnash0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ted Rabourn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 02, 2023

Poor doesn’t even cover the subpar experience we had at Zeigler. Taylor from the service department is incredibly rude, and dishonest in her communication. The service department is ineffective and does More

by christymurbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
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Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Christy, I apologize that you had this experience with us- this is not how we aim to operate. It is unfortunate that we have no control over how long we wait for parts to come in from Chrysler, however we should have done a better job of communicating with you. We would love the opportunity to make this right, you can expect a call from Lorna this morning.

Oct 05, 2023 -

christymurbano responded

Gosh I wish the bulk of the problem had been the length of time to get the parts. You took an appointment for 7/22 for recalls, an oil change, and a tire rotation. I arrived and was told by Taylor that she “called me” to tell me that you actually don’t do recalls on Saturdays. I was accommodating and left my car and make your team aware that I was traveling that week and didn’t necessarily need a vehicle. Your team didn’t test the recall for over a week, so hadn’t determined that the recall had failed until 7/31. You then were definitely at the mercy or Chrysler for parts- that I understand and respect you have no control over. While it was there I asked that two additional concerns be addressed. The windshield wiper fluid was a problem, and there was a piece of trim that needed to be replaced/ repaired. My car was returned without the oil change completed or the tires rotated. There was an incredibly sub par job done to replace the trim. In the 8 weeks and 6 days you had my car, you swapped the loaner vehicle 5 times. Always while I was at work. Your team is unable to uninstall car seats so every time you needed to change my loaner I had to stop what I was doing at my place of employment (with 5 minutes notice,) and move my car seat. I finally got my car back. It however now has a check engine light on. I don’t know that you guys did- but in the two years I’ve owned this car it’s never had any issues, and now it seems to be all problems. So yes, your communication was terrible. However, I would be able to look past the bad communication if the services were completed in a timely manner (aside from receiving the part needed to do the recall which I acknowledge is out of you control,) and don’t in a standard which is consistent with a dealers service.

October 02, 2023

Zeigler Grandville service center has a great crew to deliver excellent customer service to customers. I am one of the loyal customers who would never go anywhere else to fix my Jeep. My Jeep was purchas More

by Echo Cheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Fitzpatrick at service is the best of best , Kerry Kearney
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Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Echo, thank you for being a loyal Zeigler customer! We appreciate you choosing Zeigler!

September 29, 2023

Patrick and Kerry are awesome. They always do a great job and take great care of me. More

by company0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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