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Zeigler Chrysler Dodge Jeep RAM - Service Center

Grandville, MI

4.6
394 Reviews
Call Service Center (616) 588-4200

394 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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October 20, 2023

Very helpful and prompt. Did have an issue with getting some parts. Thank you again. More

by dssisco1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Claxton
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Oct 23, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, and we're glad to hear that you found our service to be helpful and prompt. We apologize for any inconvenience you experienced in obtaining certain parts. Our team always strives to provide the best service possible, and we appreciate your understanding.

October 20, 2023

Very good customer service and a good outcome with the repairs. I thought it was cool that my technician talked to me personally when I picked up the vehicle. I feel like I'll be in good hands bringing ou More

by eyevandy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Nienhaus
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Oct 23, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

We're thrilled to hear about your positive experience with our customer service and the outcome of your vehicle repairs! It's always our goal to provide top-notch service, and we're glad to know that you felt well taken care of. Our team takes pride in ensuring that our customers are satisfied with their automotive service. We appreciate your trust in us and look forward to being there for you and your new Pacifica whenever you need us in the future. Thank you for choosing us!

October 18, 2023

Great service, Taylor was very knowledgeable and helpful ,had no issues, will definitely be back More

by kauhna40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Oct 19, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

We greatly appreciate your positive feedback! It's fantastic to hear that you had a great service experience with Taylor. Your satisfaction is our top priority, and we're here to help. Thanks for choosing us!

October 18, 2023

Taylor very friendly and helpful on my needs for the truck I brought in and she kept me updated as things were coming in More

by CIARA.JACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Downie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor in service
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Oct 19, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with Taylor! We're thrilled to hear that she provided you with friendly and helpful service while addressing your needs for your truck. We're grateful for your feedback and will be sure to relay your kind words to Taylor. If you ever need further assistance or have any more questions, please feel free to reach out.

October 16, 2023

I had a good experience when I bought my vehicle in for an oil change and they figured out what is wrong with my radio. More

by TAMIRJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Oct 18, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Tamir, Thank you for sharing your positive experience with us! We're delighted to hear that your recent visit for an oil change also resulted in the resolution of the issue with your radio. Thank you for choosing Zeigler Grandville for your vehicle needs!

October 16, 2023

My vehicle was taken care of fine, but customer service was not great. After I dropped off my truck, the communication was spotty and I had a hard time getting a hold of someone. They didn’t answer the pho More

by messing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Oct 18, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

We understand how frustrating it can be when you can't reach someone by phone. Our Service Advisors are busy all day helping customers, getting part quotes from the parts department, calling warranties to get approval, and checking on progress with technicians in the shop. This often means they aren't by their phone when you call and not immediately able to check voicemail. Because we know this is frustrating to customers, we started using a service called Text2Drive that improves response times considerably. It sends a welcome message after you drop your vehicle and asks you to opt in. Once you have done that, you can text your advisor and they can text you back a response. The next time you bring your car in for service, please try using Text2Drive, and we are sure you will be pleased with communication.

October 15, 2023

I love this dealership, nicest ppl to deal with, the service was top notch…all of it!! I appreciate all that you do for my husband and I. Thank you! More

by Lisa Taliaferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Butkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Downie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kellogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone there is outstanding , Corey Claxton, Larisa Claxton, Kerry Kearney, Lorna Wilson
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Oct 18, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Lisa, We are truly grateful for your kind words and your appreciation for our dealership. It brings us great joy to hear that you love our dealership and find our team to be the nicest people to deal with. Thank you for your continued support and for choosing us as your dealership of choice. If there's anything more we can do to enhance your experience, please do not hesitate to let us know. We look forward to serving you and your husband in the future.

October 14, 2023

Great service and very fast. Replaced the v6 in my Cherokee Trailhawk in just over a week. Taylor is a great service person. Thank you all. More

by GILOTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor , James Snyder
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Oct 18, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with us! We're delighted to hear that you had a great service experience and that the replacement of the V6 in your Cherokee Trailhawk was completed so quickly, in just over a week. Taylor is indeed a valuable member of our team, and we're thrilled to hear that she provided you with great service. We'll be sure to pass along your appreciation to Taylor and the rest of our team.

October 12, 2023

The oil change was very quick and easy. Corey did a great job and was thorough. More

by RYANJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Claxton
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October 12, 2023

Always a great experience at Zeigler in Grandville, Cory in the oil change bay part of service is such a nice young man and you can tell he cares! I always feel comfortable letting them take care of my serv More

by sparty5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Claxton
Report | Print
Oct 18, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your positive experience at Zeigler in Grandville! We're thrilled to hear that you consistently have a great time with us. We genuinely appreciate your trust and loyalty.

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