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Zeigler Chrysler Dodge Jeep RAM - Service Center

Grandville, MI

4.6
393 Reviews
Call Service Center (616) 588-4200

393 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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January 31, 2024

Jake and the technician worked together to take care of my repairs and make sure everything was taken care of More

by tremperm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Lancaster
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Feb 01, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

We are glad to hear that Jake and the technician collaborated effectively to address your repairs and ensure everything was taken care of. Teamwork and effective communication are crucial in providing a positive customer experience. We value your input and are here to assist you with any future needs. Thank you for choosing Zeigler Grandville!

January 31, 2024

I hated this place when I first bought my jeep in 2020. The old service manager never returned phone calls and had terrible customer service. Since Jason has become the manager the place has great service! More

by brookann79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and are thrilled to hear about the positive changes you've experienced since Brent took over as the manager. We understand how crucial excellent customer service is, and we're delighted that you now find our service to be great. We're committed to providing a positive experience for all our customers, and it's gratifying to know that the improvements we've made have positively impacted your perception of our dealership. We look forward to serving you and providing exceptional service for your Jeep in the future. Thank you for choosing us, and we appreciate your continued support.

January 29, 2024

Taylor is amazing to work with, very personable and gets back to you in a timely matter. More

by myluckybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

It's fantastic to hear that Taylor has been amazing to work with here! We appreciate your positive feedback and are glad to know that she has been timely in addressing your needs.

January 28, 2024

Taylor did a great job! She was excellent at making sure communication was there and was able to assist us with a loaner vehicle as our other vehicle also went down. She More

by jrowe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for providing detailed feedback about your experience here and we're delighted to hear that Taylor made a positive impact during a stressful situation. It's great to know that her excellent communication and assistance with a loaner vehicle helped make the process smoother for you. We appreciate your constructive feedback on scheduling and the reception process. We understand that time is of the essence, and we'll certainly take your comments into consideration to improve our services. Ensuring a seamless and efficient experience for our customers is our goal, and your insights are valuable in achieving that. Thank you for choosing Zeigler, and we look forward to exceeding your expectations in the future.

January 27, 2024

They picked up my jeep from my house and delivered back to my house when the work was completed More

by ponstein316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Snyder
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Jan 31, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback!!

January 27, 2024

They communicate frequently to keep you up to date on the progress. On time delivery is excellent. More

by GREG.EVANS616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Greg, Thank you for the feedback! We appreciate your recognition of our efforts in ensuring that your experience meets or exceeds your expectations!

January 23, 2024

Great customer service! Rod, the sales consultant I worked with was knowledgeable and helpful. He provided exceptional service! More

by RCROSKAM
Recommend Dealer
Yes
Employees Worked With
Rod Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your positive experience! We're delighted to hear that Rod, our sales consultant, provided you with great customer service. We appreciate your kind words and look forward to serving you again in the future.

January 22, 2024

I was having issues with my TPM sensors and Roman and his team were able to get me in and get the sensors swapped out. Could not be happier. Thank you!! More

by scott-hillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Witucki
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Jan 22, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Scott, We're thrilled to hear that you had a positive experience with Roman and our team. Customer satisfaction is our top priority, and we're glad we could address your concerns promptly. Thank you for choosing us!

January 22, 2024

I appreciate the good service and knowledge of the crew there at Zeiger in the repair of our Pacifica. More

by elliott2545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Claxton
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Jan 24, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your positive feedback! We're delighted to hear that you appreciate the good service and knowledge of our crew at Zeiger, especially in the repair of your Pacifica. We value your business and look forward to serving you again in the future!

January 22, 2024

Great job on the oil change, I didn't wait that long either! Be back soon More

by NYDAS33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Claxton, Lorna Wilson, Derek Fitzpatrick, Patrick Doyle, Cameron Adams, Roman Witucki, Kasandra Huff
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Jan 22, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with the oil change and that the wait time was minimal. Safe travels until we see you again!

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