Zeigler Chrysler Dodge Jeep RAM

Not a fan Several years ago we took our van in to look at an issue we were having. We were told by the service department it would cost us a whole new engine to Several years ago we took our van in to look at an issue we were having. We were told by the service department it would cost us a whole new engine to the tune of about $3K. We took it to a mechanic we typically go to and we paid a whopping $130 to have our vehicle repaired. That put an extremely bad taste in our mouths. We recently went shopping to replace our van. We weren't sure what type of vehicle we wanted, smaller SUV or car, so we looked at several options and test drove. We worked with Rich Snay. Upon entering the dealership we walked in to Rich hunched over laughing with the front desk girl. It seemed as though we had interrupted him but told him what we were looking for. After just a few minutes (I know what I like quite quickly) we decided to drive a Jeep Cherokee and a Charger. Yes, these are two very different vehicles but I wasn't sure what I wanted: car or smaller SUV. At this point I had already driven a Ford Escape, Buick Regal, and Buick Encore. The only thing Rich did satisfactory is he got the vehicles warmed up and ready for us. We asked for a quote with the options we wanted. Rather than doing it then and there he said he'd let us know. I didn't receive a call until the next day and it was very matter of fact. I told him I would consider our options and go from there. The quote he gave me seemed way higher than if I built the car online or walked up and bought one. He said "ok" and that was it. I decided to give Courtesy a call and get some numbers over the phone for comparative purposes rather than driving to a location when I knew I wanted either the Jeep Cherokee LTD or the Ford Escape LTD - both very nice vehicles. I had amazing follow through and service from the word go. And I was right - Snay's price was inflated. My husband and I ended up buying a Jeep Cherokee LTD that day from Courtesy. We were treated extremely well, have had follow up communication. 10 days later and still no word from Rich at Zeigler. Not even a follow up to see if I was interested, thank you for stopping in - nothing. Apparently he didn't think I was serious about buying a vehicle. Who knows. I will never consider Zeigler an option - even for a test drive - for anything. More

Online appointment maker has not worked in a long time? I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule for the following week and since I had not heard from the Dealership I called them to verify the date and time.....oh that system has not worked in a longtime (although I received an email confirmation the day of service from that non-working system) . Customer service is a zero, so this Dealership has an online appointment maker but it doesn't work so the poor customer (like me) that arranges his schedule to ensure I can be there at that time is out of luck. At least they could have said "I am sorry for your inconvenience" but no that would be too much to ask. So now I set up another appointment for much later in the week. I arrive at my assigned time and indicate what the trouble is.....I am called that they are not able to duplicate the issue...but they have a resolution but it will not be ready today. Ok I ask can I bring it back tomorrow, well it's not convenient for us.....well I would not want to inconvenience the dealership....instead let me find out how I can accomplish my tasks without my vehicle. So I am called the next day that it is ready. There is never a "sorry for your inconvenience" or "thanks for your patience" the appearance is as the customer we should be so happy they fixed the problem. I also ask each time for them not to put me on any phone call list for "thanks" or "oil change reminders" etc. and each time I am told ok I will make a note of it. The next day to no surprise I am called by the dealership as a follow up....again zero in customer service by not abiding by my request for no calls from the dealership (so I called them and they will make another note of my request that will make request number three ). I am called all day long and the last thing that I want is another phone call. If there was any issue I can very easily call and make another appointment . The car issue was fixed and fully resolved under warranty. Perhaps the dealership can spend some time on customer service skills, this clearly is lacking in my opinion. More

Buy elsewhere/ no response after the sale Purchased my car from this dealership. First they want to offer you nothing for your good used car. Putting that aside this dealership along with Chry Purchased my car from this dealership. First they want to offer you nothing for your good used car. Putting that aside this dealership along with Chrysler did a total of three (yes three) hard hits on my credit for one single loan. In all my years I have never had one single loan have three hits on my credit. One from the dealership the day of purchase and one from Chrysler then "surprise" over a week later ANOTHER hard hit on my credit. For those that understand the banks "Credit Score" game the more hits you have potentially the higher interest rate may be for future loans and your insurance rates may be affected when they are renewed. There are soft hits which don't affect your credit rating and would include opening a new savings account in a bank, changing insurance companies etc. On the other hand are hard hits which include some Credit Unions, changing cell phone companies or getting a new cable company or a loan all of which will potentially affect your interest rate and stay on your credit report for two years . I was also told how much "interest" I would pay for my loan and they were way off, had I not monitored my interest it would have been substantially more. I expressed this concern to my sales rep and was "promised" they would get right back to me. Integrity is paramount in my book and to no surprise my sales rep never extended the common courtesy to get back with me about three issues and I have not heard from the dealership at the Grandville Jeep location: 1. The three hard hits to my credit, why? 2. The Chrysler online website that was down about20% of the time/less than nine days to mail payment. 3. Often as I signed in it would show rent due, not payment due The lack of respect for the customer after the purchase is not surprising from an employee but from the owner I expect more professionalism. The one recurring theme they all talk about whether buying a car or changing your oil, they all "tell me how to grade them if I should receive the survey" and how that helps to promote them somehow in the Chrysler Dealership world. Perhaps instead of training the company personnel how to tell us to grade them and how I can help to promote them, spend the time to realize that the customer is first and that its not about them, its about us. I am not sure this is training from the office but perhaps rethinking how can I help my customer and when that customer has a question extend the common courtesy to reply to them. In summation my concern is what is offered for a great used car, number of hard hits for one loan (also shop around interest rates are better elsewhere in many cases) and if you have a question or concern after your sale expect no response. More

issues resolved Thanks Steve for helping me to resolve the paperwork issues and listening to the problem. Hopefully there will not be an issue in the future. We made Thanks Steve for helping me to resolve the paperwork issues and listening to the problem. Hopefully there will not be an issue in the future. We made a switch from GM to Ram, enjoying the truck so far More

First time car buyer, worst decision was Zeigler If there was no star to give I would. This was the worst first car buying experience imaginable! Referred to sales rep CJ by a friend, she was won If there was no star to give I would. This was the worst first car buying experience imaginable! Referred to sales rep CJ by a friend, she was wonderful until after I purchase my car. Then she was non existent. I had already spend $2,000 over my budget for this car and was so excited until problems started! Bought a pre owned vehicle, 2 weeks later a coolant leak (crack in heater core after fluids being flushed), my mechanic (certified) told Thersea to replace the heater core-they refused without even looking at it, saying "that was not where it was leaking from." Instead offered to replace hoses connected to it, etc. Hoses were fixed free of charge, but car was kept in shop for 3 days. 2 more weeks, heater core leak- refusing to fix an existing problem they knew was there but wanting $1,100 this time. Meanwhile never offering a rental car either time, making a shuttle very unconvient to get errands and kids after work. Legal action is being taken to ensure this problem is solved and work is done correctly. . More

Jeep number 9 Thank you CJ Lindquist for your help in picking out my 9th Jeep. I am grateful to have had your assistance! I love my new 2015 Jeep Cherokee Latitude. Thank you CJ Lindquist for your help in picking out my 9th Jeep. I am grateful to have had your assistance! I love my new 2015 Jeep Cherokee Latitude. Your professionalism should be repeated 10 folds with others! Ladonna More

Worst service ever Sat out the Quick lane for a oil change for 30 min not one of the 7 workers came out to ask what I needed or how long my wait would be. Finally went u Sat out the Quick lane for a oil change for 30 min not one of the 7 workers came out to ask what I needed or how long my wait would be. Finally went up to one of them to tell me it would over a hour. Do your job! More

Quote over phone doesn't equal in person Looking at a jeep liberty jet I called and after shuffling between workers was given the internet manager. I asked "what's jet".. His response was tha Looking at a jeep liberty jet I called and after shuffling between workers was given the internet manager. I asked "what's jet".. His response was that it basically had all the limited options. Upon asking the price he said "$16,700". This was still near my $16,000 so I set a date to test later that week online. I came in after my third shift at 9AM to be told he never said that price.... $20741. Admittedly a large difference but non the less. Over hearing the manager who "I won't take a loss like that in just 8 days" and didn't have the gull to talk to me directly. The nice girl I was with offered other cars but I refused as they did to me. Never shop here, even their word is worthless! Rich Snay only says what you want and the manager will not talk to you. More

Love my new Wrangler! I just purchased a 2015 Wrangler Unlimited from Zeigler in Grandville. They were excellent to deal with from the start to the end of the purchase. F I just purchased a 2015 Wrangler Unlimited from Zeigler in Grandville. They were excellent to deal with from the start to the end of the purchase. From understanding EVERYTHING that is on my Jeep to the best ways to protect it both inside and out, it was a great experience. I will both recommend to others and buy there again. More

Great Experience I just purchased my second Chrysler 200, it is the 2015, 200C I absolutely love the car! It has so many safety features and really nice options; I w I just purchased my second Chrysler 200, it is the 2015, 200C I absolutely love the car! It has so many safety features and really nice options; I would recommend this car to anyone. Everyone at the dealership was very friendly and helpful. My salesperson Pete was great to work with. More