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Zeigler Chrysler Dodge Jeep RAM

Grandville, MI

Overview
Employees
Reviews
Vehicles
4.6
855 Reviews
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4200 Parkway Pl SW

Grandville, MI

49418

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Showing 855 reviews

September 21, 2024

Very professional, friendly and efficient! The whole process went very smoothly. Rod was great to work with! More

by Pat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Van Ryn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever detailed it, did an AMAZING job!
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Sep 25, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Pat! We're so happy to hear that the process was smooth and that Rod provided such a professional, friendly, and efficient experience. Your feedback means a lot to us, and we're glad you enjoyed working with Rod. We look forward to seeing you again in the future!

September 13, 2024

Unethical service practices. It was just a standard oil change and the technician looked at the oil filter then put the old one back in and only rotated the driver's side tires n More

by rickstrengholt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Richmond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Witucki
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for bringing this situation to our attention. We sincerely apologize for the disappointment and frustration you experienced during your recent service visit. I’m sorry to hear that you didn’t receive a return call from Brent, our Service Manager. I will personally ensure that he or another member of our team reaches out to you as soon as possible to address your concerns and make this right. Your satisfaction is our top priority, and we’ll do everything we can to resolve this situation promptly. Thank you for your patience, and we appreciate the opportunity to correct the issue.

September 09, 2024

Taylor Buehler from the service department at Harold Ziegler is absolutely fantastic. He provided exceptional service, demonstrated expert knowledge, and genuinely cared about my satisfaction. I highly More

by KevinC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for the glowing review! We’re thrilled to hear that Taylor provided you with exceptional service and made sure you were well taken care of. We’re lucky to have her on our team, and your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again in the future!

September 08, 2024

It was quick and easy except they forgot to do the recall on the GC jeep More

by rvannest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Witucki
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your feedback! We're glad to hear the process was quick and easy, but I apologize that we missed the recall on your Grand Cherokee. We appreciate you bringing this to our attention, and we’ll make sure to get that taken care of for you. Please reach out at your earliest convenience, and we’ll schedule a time that works best for you to complete the recall service. Thanks again for your understanding, and we look forward to resolving this quickly!

September 08, 2024

Always pleased with service at Zeiglar. Roman makes sure everything is done right. This is why we always go back to Zeiglar More

by xrjj
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lancaster, Derek Fitzpatrick, Roman Witucki, Kasandra Huff
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for your continued trust in Zeigler! It’s wonderful to hear that Roman always ensures everything is done right, and we truly appreciate your loyalty. We’re thrilled to know that our service keeps you coming back, and we’ll make sure to keep exceeding your expectations. We look forward to seeing you again soon, and if there’s ever anything more we can do, don’t hesitate to let us know!

September 05, 2024

“Customer First” comes to my mind for this dealership. Both sales and service staff are very polished, friendly and well-trained professionals! I’ve leased two Grand Cherokees from Zeigler, they’re proven More

by richard.krueger19@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Fitzpatrick, Roman Witucki
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Richard- Wow, thank you so much for such a fantastic review! We're truly honored to be your go-to dealership, and we love hearing that our “Customer First” approach shines through in both our sales and service teams. Your loyalty means the world to us, and we're thrilled that you've enjoyed your Grand Cherokees and your experience with Zeigler. We look forward to continuing to provide the top-notch service you deserve! Thanks again for your wonderful referral—we can’t wait to welcome your friends and family!

September 04, 2024

Staff very friendly. Waiting area is nice. Wait was longer than I wanted but it was last day before a Holiday weekend. More

by jbeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Witucki
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your review! We're glad you found our staff friendly and enjoyed our waiting area. We understand that the wait time was longer than expected, especially with it being right before the holiday weekend, and we appreciate your patience. We’ll continue to work on improving our efficiency. We look forward to seeing you again and providing an even smoother experience next time!

September 03, 2024

Quick and friendly very nice service person . clean and comfortable wait. I will return for future Gladiator maintenance! More

by mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words! We're thrilled to hear you had a comfortable and pleasant experience with us, and we’re glad to know you'll be returning for future maintenance on your Gladiator. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to seeing you again!

August 30, 2024

When I have a issue they get me scheduled and when I show up they take care of the problem. More

by danslovinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Rabourn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Dan, Thank you for taking the time to share your experience! We are glad to hear that our team was able to promptly schedule you and take care of the issue you came in for! If there is anything else that we can do for you- please don't hesitate to reach out!

August 30, 2024

The salesman was great and the finance guy was good but I bought my jeep yesterday was told it could possibly be ready that day, but no it wasn't I tried calling and never received a call back, so there serv More

by ERICRDELAROSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Snay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback and for trusting us with your Jeep purchase. We're glad to hear that your experience with our salesperson and finance team was positive, but I’m truly sorry to learn about the frustration you’ve had with our service department. We aim to provide clear communication and timely updates, and it’s disappointing to hear we fell short of that standard in your case. I understand how important it is to have your vehicle ready when promised, and I sincerely apologize for the lack of follow-up and the delay you're experiencing, especially during the holiday season. Please know that we value your time and business, not only during the purchase process but throughout your ownership experience. I’ll personally follow up with our service team to get more information on your vehicle’s status and ensure you receive an update as soon as possible. Thank you again for your patience, and we will do everything we can to make this right.

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