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Zeigler Chrysler Dodge Jeep RAM

Grandville, MI

4.6
866 Reviews
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4200 Parkway Pl SW

Grandville, MI

49418

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Showing 866 reviews

November 09, 2024

I think the service was very poor they make you wait hours when you have already made an appointment More

by Raymond.Stainbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

I had the worst experience with your dealership I would never recommend Zeigler to anyone More

by Raymond.Stainbrook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ted Rabourn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Raymond, We’re truly sorry to hear that your experience was so disappointing. Your feedback is important, and we’d appreciate the chance to understand what went wrong. Please feel free to reach out so we can work on addressing your concerns and making improvements.

November 05, 2024

Hi stopped in for a tire rotation and oil change told about 45 minutes which was ok after a 1hr and half went to check on Jeep it was on the hoist about 45 mins later went to see what was taking so long More

by pbffan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, and we apologize for the wait and lack of communication during your visit. This isn’t the experience we aim for, and we’re addressing it to improve our service. If there’s anything we can do to make this right, please feel free to reach out. We appreciate the opportunity to serve you better next time.

November 03, 2024

We had a situation and because Jake has helped us before I called him again. He handled it and took great care of us. We trust him and he is why we come back to Zeigler’s. More

by HOPTHEBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake in the Service Dept.
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your continued trust in Jake and our team at Zeigler! We’re thrilled to hear that he was able to handle your situation and provide the care you deserve. Your loyalty means a lot to us!

November 01, 2024

Being new customer I used the website and it was a disaster. I had an appointment for service but cancelled because I knew it would be a long time before I got my car back. Calling the service dept th More

by cindyj.meert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Fitzpatrick
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Cindy, We're sorry to hear about your experience as a new customer and understand how frustrating it must have been. We apologize for the difficulties with our website and the lack of communication from our service department. Your feedback is important to us, and we will work on improving our communication and service processes. Please feel free to reach out directly if you have any further concerns or if there's anything we can do to assist you.

October 31, 2024

Truck had an issue with broken bolts on transmission oil pan so had to return but Taylor was fantastic keeping me informed on everything More

by rod.vannoord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Service department did an excellent job my truck. The service advisors were knowledgeable and kept me update to date on what was going on with my truck. The mechanics kept the truck clean and every More

by MIKE.NETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with our service department! We're delighted to hear that our advisors kept you informed every step of the way and that our mechanics took great care to return your truck just as you left it. We appreciate your feedback and look forward to being here for all your future service needs!

October 31, 2024

very nice and professional sales people went above and beyond to make car buying experience as comfortable as possible. More

by DMULLER31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caroljean "Cj" Lindquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Van Ryn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience! We’re delighted to hear that our sales team went above and beyond to make your car-buying experience comfortable and enjoyable. Providing a welcoming and professional environment for our customers is what we strive for. We appreciate your kind words and look forward to helping you with any future needs!

October 30, 2024

They did a good job working on my truck. Technician was professional and good looking More

by luisgarciaguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Luis!

October 29, 2024

We found the exact Jeep Comass in Red Pearl Coat on Zeigler's website. It was remarkably priced. My first call to sales manager Jeff assured us the final price as listed on the website was indeed the f More

by dsaund07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Van Ryn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Downie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Holtsclaw
Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the amazing review! We’re thrilled to hear that you had such a fantastic experience with Jeff and Lisa during your Jeep Compass purchase. It’s great to know that the pricing was clear, the test drive was enjoyable, and the financing exceeded your expectations. Your kind words about our team and your recommendation mean the world to us. We’re glad you felt welcomed and left with a new vehicle and new friends! We look forward to seeing you again in the future!