Zeigler Chevrolet

If you have the opportunity to work with a different dealership, do so. My experience with Zeigler Chevrolet in Schaumburg has been terrible. After seeing an email that they "HAD" to sell out their us dealership, do so. My experience with Zeigler Chevrolet in Schaumburg has been terrible. After seeing an email that they "HAD" to sell out their used cars by month end, they refused to discuss any details over the phone or via email. Insisting that I had to be there in person and they could "guarantee" they would work with me to find the right deal on a vehicle they "absolutely had to sell" and with my trade in that they "desperately needed because of a shortage of quality cars due to COVID". After speaking with a used car manager over the phone and making an appointment they assured me the car would be ready to test drive when I arrived at the appointment time and I would be meeting with the the person I spoke with on the phone. After arriving, I was NOT arranged with the woman I spoke with and the car was most definitely NOT ready. The deal was no where close to the price point I stated I needed to be at on the phone call and we ended up not making a deal on a car they "HAD" to sell. Now almost one month later, the car is still on the lot. I have texted the sales associate and left messages to speak again now that I have a better offer for my trade and more money down. No responses. I have called the dealership twice and have been on hold for over 20 minutes and then disconnected from the line, both times. Overall this is the worst customer service I have ever seen. Not worth your time. I suggest going to a dealership group who values their prospective customers and is actually willing to sell a vehicle for a reasonable price rather than let it sit on the lot as they lose out on depreciation. More

Bought a 2020 equinox in July love the suv . Going to Castle Chevy North for service after reading a lot of horror stories about your dealership.and over paid for my suv. Said they would give me 2000 on Castle Chevy North for service after reading a lot of horror stories about your dealership.and over paid for my suv. Said they would give me 2000 on my trade in only got 1000 on the contract. More

These people are deceitful at best. They used the old Bait & Switch. Daniel Rico unethical used car salesman. Karla Garcia and Brittany Williamson liars. T Bait & Switch. Daniel Rico unethical used car salesman. Karla Garcia and Brittany Williamson liars. T More

I WAS CONSISTANTALY GIVEN THE RUN AROUND. I HAD TO TAKE MY BRAND NEW 2020 EQUINOX BACK 3 TIMES MISSING WORK ALL FOR THE SAME PROBLEM, AND ALL BEFORE I HAVE EVEN PAID MY FIRST CAR NOTE! WOMEN BEWARE TAKE A MY BRAND NEW 2020 EQUINOX BACK 3 TIMES MISSING WORK ALL FOR THE SAME PROBLEM, AND ALL BEFORE I HAVE EVEN PAID MY FIRST CAR NOTE! WOMEN BEWARE TAKE A MAN WITH YOU OR THEY WILL DO YOU THE SAME More

Went in to look at a car I saw online and from the beginning I was treated great! Amber was my so friendly and made sure to explain everything and help me every step of the way. The GM Darius Shams ga beginning I was treated great! Amber was my so friendly and made sure to explain everything and help me every step of the way. The GM Darius Shams gave us a great deal. I mentioned I had an appointment and he did his best to get us out of there quick. The dealership itself was very clean and everyone was following social distancing guidelines and wearing a face mask . Over all very pleased and happy with my experience and the car. More

If I could rate a 0 I would. They are everything that everyone hates about purchasing a car. I purchase a car every 2-3 years for the last 30 years. I love the negotiation portion and the entire experi everyone hates about purchasing a car. I purchase a car every 2-3 years for the last 30 years. I love the negotiation portion and the entire experience of going into the dealership. NOT THIS ONE. This dealership is the most deceitful, dishonest morally challenged dealership I have ever worked with. Zeigler owns MANY dealerships, and now I know how, I just don't know why. I enter the dealership looking at a used Equinox priced at $18800, advertised on the window as certified, and hopefully looking to negotiate from there. But if not; I would pay tax, title and licensing and be out the door no problem. Somewhere around $21500. NOT A CHANCE. Add on such as $1800 certification, $2400 additional warranty, etc etc.. Sales man offers me $25800 out the door. Car was $19000 to start. Zeigler is the old school false advertiser to waste your time to get you in the door. I am hitting EVERY social media outlet including BBB, KBB and facebook to make sure nobody gets this experience. Thanks and have a great day. More

I negotiated a price apparently with the New Car manager (Darius) who made me jump through hoops and made the experience horrible because I wanted to use my own credit union. He would not cooperate with my (Darius) who made me jump through hoops and made the experience horrible because I wanted to use my own credit union. He would not cooperate with my credit union at all and kept threatening that he was going to sell the truck out from underneath me even after I came in and signed all the paperwork. He stated the deal would not go through till after the check was received and wouldn't accept a deposit. I had to show up there on a Saturday morning at 8:30am sign all of their paperwork to get a bill of sale to take to my credit union to get a check to bring it back right away so that the vehicle would not be sold even after paperwork was signed. He also stated on Friday afternoon that he would put the car towards the back in hopes that it wouldn't be sold by Saturday morning. After arriving at the dealership and seeing the vehicle I intended to purchase in the front of the lot up on one of the ramps I can not even explain the mis-trust that he caused for the Ziegler name. Once in the door the "out the door" price that I negotiated with him was then adjusted to include even more fees. I refussed to pay anything above what I was quoted. Through nothing but an extreme hassle I then ran around to get funds from my credit union just so they would not sell the vehicle out from underneath me durring this process. They have lost a client for a lifetime over one employee who wanted nothing more than to get financing through their banks instead of respecting me as a consumer and honoring my credit union. Oh and one more thing. The branch manager of my credit union called and spoke with Darius on Friday evening at 7:30pm (Yes this is my credit union!! They go the extra mile) just to get the paperwork to avoid my running around on Saturday and he told him the same thing. He will sell the truck out from underneath me until they have the money for the truck. Talk about making a stressful experience of purchasing a vehicle even more stressful. More

great salesman will go there again thanks i bought a great truck i cannot think of any thing else to write the salesman igor was very good great truck i cannot think of any thing else to write the salesman igor was very good More

I had the best experience at zeigler Chevy our sales associate Naser was knowledgeable and he understood what we looking for . We got a good deal thanks to Manger Sam and GSM Darius! associate Naser was knowledgeable and he understood what we looking for . We got a good deal thanks to Manger Sam and GSM Darius! More

Bait & Switch masters of used autos Sales man Jason Schook and sales manager, Darius, are cons. This dealership offers an advertised cash price of $10,000. Agree to a lower price and se Sales man Jason Schook and sales manager, Darius, are cons. This dealership offers an advertised cash price of $10,000. Agree to a lower price and set up a finance contract w cash price of $15,000 (add ons never show on contract). Buyer is signing every page, an salesman does not explain the unknown items. BUYER BEWARE. DO NOT SIGN CONTRACT UNLESS EVERY PENNY CHARAGE TO YOU IS ACCOUNTED FOR. More