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Zeigler Cadillac of Lincolnwood - Service Center

Lincolnwood, IL

4.5
457 Reviews
Call Service Center (224) 633-1258

457 Reviews of Zeigler Cadillac of Lincolnwood - Service Center

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December 15, 2023

Terrible customer service Don’t have enough people working for them No pick up no drop off More

by cyhia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
Report | Print
Dec 18, 2023 -

Zeigler Cadillac of Lincolnwood responded

Your feedback is invaluable to us, and we sincerely apologize for any inconvenience you may have encountered. We would like the opportunity to address your concerns and make things right. Please reach out to us so that we can learn more about your specific situation and work towards a resolution. We appreciate your honesty and the chance to improve. Thank you for bringing this to our attention.

December 07, 2023

Always a pleasure Knowledgeable, communicated every finding and didn't pressure me to fix issues. Will return again. More

by Comed99
Recommend Dealer
Yes
Employees Worked With
Luri
Report | Print
Dec 07, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're thrilled to hear about your positive experience! Thanks a million for taking the time to share your feedback. We truly appreciate your support.

December 04, 2023

Dorsey is so comfortable to work with. I'm thankful that she is there. And she makes me feel that the mechanics that work on the vehicles are through More

by Newlight07
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for taking the time to share your positive experience with Dorsey! We are thrilled to hear that she has made your interactions comfortable and has instilled confidence in the expertise of our mechanics. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.

December 04, 2023

I went to the service department. Dorsey made my visit very easy and I feel comfortable with the service of my vehicle. I had to use another dealer for servicing due to recalls. I w More

by Newlight07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
December 04, 2023

Brought my xt4 in for oil change and check on engine light periodically coming on - kept me informed of work - car was ready when promised.... More

by mkr738
Recommend Dealer
Yes
Employees Worked With
The service department
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

We appreciate your feedback regarding your recent visit for an oil change and engine light concern. It's great to hear that we kept you informed throughout the process, and your satisfaction with the timely service is important to us. Thank you for choosing us!

December 01, 2023

Amazing dealership and customer service was in and out no questions asked and had everything ready for me the second I walked in. Definitely 10/10 More

by AHMEDFARAG0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Abbadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorsey Colby
Report | Print
December 01, 2023

Not that many cars on display tv on food channel not news, however very clean More

by BAK860
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for the 4-star rating! We appreciate your support and look forward to serving you even better in the future.

November 29, 2023

My trust has been lost at the dealership due to people not doing their job More

by joelandrade48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
Report | Print
Nov 29, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're genuinely sorry to hear about your experience at our dealership, and we appreciate you taking the time to share your concerns. We take customer feedback seriously and would like the opportunity to investigate the matter further. Please reach out to our customer service team at 630-454-1572 so we can address your specific issues and work towards regaining your trust. Thank you for bringing this to our attention, and we look forward to the chance to make things right.

November 28, 2023

Dorsey is outstanding. Dorsey is outstanding. She is very responsive and informative. Always kept us informed of progress More

by ADAM.CHONICH
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Report | Print
Nov 28, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your glowing review! We're thrilled to hear that Dorsey provided outstanding service, keeping you informed and making your experience positive. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.

November 28, 2023

Excellent service and the place to buy a car I will not go to any other dealership More

by sjg0
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Report | Print
Nov 28, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your kind words! We're delighted to hear about your excellent experience and that we've earned your loyalty. If you ever need anything or have further feedback, we're here for you. Looking forward to serving you in the future!

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