Zeigler Cadillac of Lincolnwood - Service Center

I brought my Cadillac in for repairs and was originally told it would take no more than a week. Unfortunately, that turned out to be completely inaccurate. Not only did the repair stretch out for nearly a told it would take no more than a week. Unfortunately, that turned out to be completely inaccurate. Not only did the repair stretch out for nearly a month, but I had to be the one constantly calling to get updates—not once did anyone reach out to keep me informed. After the first week passed, I was told the car was 'almost ready.' A week later? They tell me they forgot to order a part so it was going to be pushed another week. The following week passes, and I’m informed the part was faulty so they had to reorder the part and had to take everything apart again to redo the work. The third week rolls around and I became frustrated and lost all patience. I had been asking about a loaner vehicle 2 weeks prior and due to the repeated delays, I thought maybe they would make accommodations but their excuse was that they were a small dealership and didn’t have many available. I gave them the benefit of the doubt—until I finally decided to pay an in person visit and demand a car. I wasn’t leaving without one. Magically, I was told a loaner had just come in that day— a fully electric vehicle. I let them know I preferred a gas vehicle, and surprise, they also had a gas one available. So, despite me being on the waiting list for weeks, they had two loaner vehicles and no one ever contacted me. I understand that things can go wrong and delays happen, but the complete lack of communication, the broken promises, and the failure to accommodate a customer who waited patiently for weeks is unacceptable. If they had simply been honest and More

I needed to take my 2024 Lyriq into a dealership for a safety recall. Yazmin at Zeigler handled setting up the appointment(s) for me. I needed the vehicle on certain days which necessitated bringing it an safety recall. Yazmin at Zeigler handled setting up the appointment(s) for me. I needed the vehicle on certain days which necessitated bringing it and picking it up twice. Yazmin was great and pulled it off without a hitch! More

Good service. People who work in the department of service very nice and professional specially Mr. Wade. People who work in the department of service very nice and professional specially Mr. Wade. More

Experience was as good as expected at a dealership. Did a better than expected wash too. All in all I can't complain. Did a better than expected wash too. All in all I can't complain. More

GREAT team to deal with. Had some service issues w a used vehicle purchase but got everything ALL GOOD after a bit of time & good communication Had some service issues w a used vehicle purchase but got everything ALL GOOD after a bit of time & good communication More

Extremely kind very professional from the top managers to the porters recommend Ziegler Cadillac to all of Chicago the porters recommend Ziegler Cadillac to all of Chicago More

Brought car in in response to a recall notice. Did the work in the timeframe they promised, and washed the car! Amazing how good a clean car will make you feel. Wade did a great job with intake an Did the work in the timeframe they promised, and washed the car! Amazing how good a clean car will make you feel. Wade did a great job with intake and keeping me informed. More

Hi I got great service coming in was very informed of what was going on with my car it's very helpful to know some points that they found which I plan to repair thanks guys what was going on with my car it's very helpful to know some points that they found which I plan to repair thanks guys More

It was great service and great communication the oil change was very good price and rotating your tires change was very good price and rotating your tires More