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Zeigler Cadillac of Lincolnwood

Lincolnwood, IL

Overview
Employees
Reviews
Vehicles
4.4
540 Reviews
Thank you for making your way to Zeigler Cadillac of Lincolnwood, your certified Cadillac dealer serving drivers throughout the Chicagoland area. At our Cadillac car dealer, you’ll find a solid selection of new Cadillac models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts who can help you get the right loan or lease quickly, easily, and transparently. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Cadillac technicians on hand with the skills and equipment to handle all manner of maintenance and repairs and a full stock of authentic car parts. Make your way to our Cadillac dealership serving Skokie, Evanston, Park Ridge, Niles, Wilmette, and all surrounding areas today! We have a great selection of Cadillac cars, a friendly team, and professional service at every step of the way. And if you have any questions, you can always contact us at (224) 633-1258.
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7373 N Cicero Ave

Lincolnwood, IL

60712

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Showing 540 reviews

December 19, 2023

They will try to scam you if you're not careful. Be sure to bring your game and plenty of information about what you're interested in. In my case they tried raising the price of the car while I was More

by af1doerr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angel Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Mouzakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaniel Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for sharing your feedback. We apologize for falling short of your expectations. Your concerns are important to us, and we're committed to resolving them. To better assist you, could you provide more details about your experience? We're eager to address the issues and improve our service. Please reach out to management to further discuss your experience. We appreciate your feedback and hope to have the chance to make things right.

Apr 18, 2024 -

af1doerr responded

While I was there, your sales team tried to scam me and increased the price of the car while I was in the process of purchasing it. Your site originally had the car listed for ~$27,000. However, while I was there, your team increased the price of the car to $30,000. Fortunately, I had screenshots of the car and the original price. I still have the screenshots if you'd like to see them. Secondly, it turns out the car I purchased was in multiple accidents (according to CARFAX) which was never disclosed. I did inquire about the damage that was listed on your site, and your team informed me that it was just a mesh grill that was replaced. Turns out that was a flat out lie or deviation from the truth. To make matters worse, I recently found out that parts were actually missing from the car's coolant system, which I had to personally purchase to make the car whole again. Additionally, the SH-AWD system and wiring harness had significant damage which was causing the car to malfunction and needed to be replaced. As it turns out, the damage that I previously mentioned, where the mesh was replaced, in fact, was significant enough that the front bumper was replaced and is now aftermarket, not OEM. Finally, the A/C system, when purchased, was not operational due to being damaged and needed to be repaired. I will absolutely never recommend any dealings with Zeigler again.

December 19, 2023

I took my Escalade in to have the front struts replaced since they were leaking. When I picked it up it was dark and raining. The next day I looked at my car and the driver side front end was an inch lower More

by JASTEPHENS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
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Dec 19, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for taking the time to share your feedback with us. We genuinely appreciate all comments, whether positive or negative, as they help us improve our services. We're sorry to hear about your less-than-satisfactory experience, and we apologize for any inconvenience you may have encountered. Your concerns are important to us, and we would appreciate the opportunity to discuss them further. Please feel free to reach out to management so that we can better understand your specific situation and work towards a resolution. We value your input and are committed to making the necessary adjustments to enhance our services. Thank you for bringing this to our attention, and we hope to have the chance to make amends.

December 15, 2023

Terrible customer service Don’t have enough people working for them No pick up no drop off More

by cyhia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
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Dec 18, 2023 -

Zeigler Cadillac of Lincolnwood responded

Your feedback is invaluable to us, and we sincerely apologize for any inconvenience you may have encountered. We would like the opportunity to address your concerns and make things right. Please reach out to us so that we can learn more about your specific situation and work towards a resolution. We appreciate your honesty and the chance to improve. Thank you for bringing this to our attention.

December 07, 2023

Always a pleasure Knowledgeable, communicated every finding and didn't pressure me to fix issues. Will return again. More

by Comed99
Recommend Dealer
Yes
Employees Worked With
Luri
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Dec 07, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're thrilled to hear about your positive experience! Thanks a million for taking the time to share your feedback. We truly appreciate your support.

December 04, 2023

They were very helpful and made sure I could get my dream car. They were also very sweet and did the best they could to get me the best deal. More

by gurrux012
Recommend Dealer
Yes
Employees Worked With
Jon Fusha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fusha
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Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Jon and our team were able to help you secure your dream car and provide you with the best possible deal. If you ever need assistance in the future, feel free to reach out. Enjoy your new car!

December 04, 2023

Dorsey is so comfortable to work with. I'm thankful that she is there. And she makes me feel that the mechanics that work on the vehicles are through More

by Newlight07
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
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Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for taking the time to share your positive experience with Dorsey! We are thrilled to hear that she has made your interactions comfortable and has instilled confidence in the expertise of our mechanics. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.

December 04, 2023

I went to the service department. Dorsey made my visit very easy and I feel comfortable with the service of my vehicle. I had to use another dealer for servicing due to recalls. I w More

by Newlight07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
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December 04, 2023

Brought my xt4 in for oil change and check on engine light periodically coming on - kept me informed of work - car was ready when promised.... More

by mkr738
Recommend Dealer
Yes
Employees Worked With
The service department
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Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

We appreciate your feedback regarding your recent visit for an oil change and engine light concern. It's great to hear that we kept you informed throughout the process, and your satisfaction with the timely service is important to us. Thank you for choosing us!

December 01, 2023

Amazing dealership and customer service was in and out no questions asked and had everything ready for me the second I walked in. Definitely 10/10 More

by AHMEDFARAG0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Abbadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorsey Colby
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December 01, 2023

Not that many cars on display tv on food channel not news, however very clean More

by BAK860
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Report | Print
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for the 4-star rating! We appreciate your support and look forward to serving you even better in the future.

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