Zeigler Buick GMC of Lincolnwood

I purchased a used car from them which I was told had been inspected. There was squeaking from the brakes and the AC did not work. I was told these issues would be resolved and they made me a service app been inspected. There was squeaking from the brakes and the AC did not work. I was told these issues would be resolved and they made me a service appointment to get it fixed later on in the week. When I took the vehicle in, I was hit with a $1140 brake bill and told that the AC and other issues found at the service appointment might be covered by the insurance I purchased that didn't kick in for 30 more days. LESSON LEARNED!!!! I will NEVER buy anything from them again. More

I left with a used Buick and before I made it home , the fuel light came on. I had to get off the highway & get gas to get home. I reported a mat was missing & was told, " with a used car you get what you fuel light came on. I had to get off the highway & get gas to get home. I reported a mat was missing & was told, " with a used car you get what you get". I had the car rust proofed & they gave it back to me dirty & unwashed. These things have never happened to me before. All this after I did not get the price I was promised. That's another long story. More

Another case of a "stealership" trying to rip off a customer. What ever happened to providing great customer service to repeat business? Anyway I brought my car in for a diagnosis due to a spotty off a customer. What ever happened to providing great customer service to repeat business? Anyway I brought my car in for a diagnosis due to a spotty rough running idle, and slow acceleration that i couldn't diagnose myself. They told me my car was leaking coolant onto the distributor. I know for a fact that my car was not leaking coolant and definitely not on the distributor. They then wanted to charge me an arm and a leg for the repairs too. I couldnt get out of their lie of a diagnosis and was still charged $150 for the xx diagnosis. Later I found out it was a bad O2 sensor. Thanks for the rip-off Grossinger. More

Horrible x10!!!! They misrepresented their car on the internet both condition and mileage. They wer terrible at returning calls or follow up!!!We drove 3 hrs to buy the car, and had given them a deposit internet both condition and mileage. They wer terrible at returning calls or follow up!!!We drove 3 hrs to buy the car, and had given them a deposit- thankfully with American Express. Don't believe a thing they say!! More

The employees at Grossinger made the process the easiest The employees at Grossinger made the process the easiest truck purchase I have made. They had a wide selection of Yukons all posted on the Internet. The employees at Grossinger made the process the easiest truck purchase I have made. They had a wide selection of Yukons all posted on the Internet. I exchanged a few emails after deciding on the vehicle I wanted and we agreed in a price and approximate value of my trade. I went there on a Saturday, they beat their price on the truck and the value of the trade and within 1 hour 15 minutes, I was out the door, in my way home in my new Yukon. Everything was straightforward and simple! More

Very friendly staff! Jonathon got me in a great car with my budget and didnt try to push me into purchasing something I couldnt afford. Shawn the finance guy was very thourough and explained everything in g my budget and didnt try to push me into purchasing something I couldnt afford. Shawn the finance guy was very thourough and explained everything in great detail of all outcomes of different payments I could do. Ms. Grossinger was a very nice and will go out of her way to speak with everybody, overall was a very great experience and will continue to return for vehicle maintenance. More

On August 26,2011 I arrive to have an oil and filter change. Ramon Gonzalez, the associate on duty greeted me righ away and promply took my information and provided me with a sevice quote. They took th change. Ramon Gonzalez, the associate on duty greeted me righ away and promply took my information and provided me with a sevice quote. They took the car in righ away. I forgot to mention I also wanted the tires inspected, and as soon as he was done taking care of another customer he went back and asked the technicians caring for my vehicle to inspect the tires. I bought my car from Grossinger's back in 2007, this is my second vehicle I have baught from them, and I have been very happy with both. Finally, towards the end I mentioned the front licence plate cover, had cracked over the winter and asked him if it could be replaced. No problem, Ramon asked the guys to change it and at the end my car got a compimentary wash and I enrolled in the prefferd owner program to receive discounts in future visits. It is becoming harder and harder to get this kind of professional yet firndly welcoming service. I strongly commend Ramon Gonzalez and Grossingers for the excellent service. More

I drive 640 miles one way from Nashville TN to buy from Mr. Grossinger . And Spend my own Hard Earned money to stay in Hotel . And could'nt ask for better service during and after the sell. These folks are Mr. Grossinger . And Spend my own Hard Earned money to stay in Hotel . And could'nt ask for better service during and after the sell. These folks are so great I can not help myself but to call from time to time to say HI. Wow what a great dealer these folks are my Friends in the car buissiness .Search the entire planet and you will not beat these folks. THE MUSIC CITY MAFIA More

Terrible and scary service!!! They change people all over the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with service: one guy made the appointment, another guy received the car because the previous one was not there anymore and finally I try to check the status of my car and I've been told that the second guy doesn't work there anymore either. I would recommend the top management team to start caring about their employees or they'll be out of business very soon. I wouldn't definitely ever come back. Worst service I've seen in years!!!! More

I was at the Grossinger Autoplex on the 9th of July, 2011. We were looking for a new SUV, and stopped in to test-drive the Buick Enclave. The salesman—Louie—arranged a test drive for us. As we left t 2011. We were looking for a new SUV, and stopped in to test-drive the Buick Enclave. The salesman—Louie—arranged a test drive for us. As we left the complex, my wife pointed out that the fuel needle stated empty. Louie was emphatic that we’d be fine, even after a second prompting from my wife. Sure enough, after less than 2 miles of driving the car ran out of gas, leading to us pushing the car a block down a busy street in 90+ degree heat to get it out of traffic. Not an impressive start for an upscale dealership, but we laughed it off—big mistake on our part… After going through the usual pre-pricing back and forth, we asked them to come up with a number for us, including the trade-in of our current car. Louie asked us to initial a blank dealer quote form…”just as a formality”. Mistake number two, though not a huge one. Then we waited… And waited… And waited. We had our 8-month old with us, and he was getting fussy. We checked in at the center desk twice, and were assured Louie would be back with our quote imminently. After about an hour with nothing, we walked out of the place. As we strode by the desk, they assured us they would have the quote in a minute, and gave some song about looking into tax rates to try to get us the best deal. We told them we were done, and they could call us with a quote if they liked. We walked out anyway, not trusting them at this point. As we were about to drive away, Louie came out with a piece of paper with a quote, which I didn’t even look at beyond him reading the number. As it turns out the number he came up with was $11,970 after trade-in, which at the time meant nothing (but becomes important later). We acknowledge the offer and drove way pissed at the waste of time. Both Louie and the sales manager JP (I assume that is what he was) called later to apologize, restate the offer of $11,970 plus trade-in, and to please let them know if we were interested. We were deciding between the enclave at $11,970, and a Dodge Durango, which the dealership wanted $8500 after trade-in but appeared willing to come down further. On Monday, July 11th, Louie called again to apologize and ask if we were interested. I told him I had gotten my current car appraised at CarMax for $2,000 more than he was offering, and asked if they would reduce the price by that amount—to $9,700. He said he’d have to check with the manager and get back to me. About 20 minutes later he called back and said they could do $9,700. “$9,700, no tricks, no gimmicks, right?” I asked. “$9,790, just taxes and registration” he insisted. I had him confirm 3 times—because hey, I don’t trust salespeople—and swore I would be really pissed if they wasted my time. He confirmed over and over—he had talked to the manager and that was what they could do. So back to the dealership at 8:00 pm we went, with the baby again in tow. We showed up and asked him to confirm the number one last time, which he did, and then waited. And waited. And waited. We arrived at 8pm, and did basically nothing other than fill out the credit application (even though I was paying cash), for two hours. At 10:00 pm he is finally ready to sit down and do the deal, and the price is now $19,790. I just about flip my top. He looks at me like I am wrong—even though he still has the quote for $11,790 sitting on the table next to it, and we’ve agreed to take $2,000 off of that—all of which he confirms again. He goes away again, takes another 20 minutes, and come back to explain to me why the correct price is $19,790. Yes, they originally proposed $11,790, and offered to take $2,000 dollars off, but that makes $19,790 because this is an “expensive car”. I flip, so Louie goes to get the manager. He explains that they made a mistake (Louie multiple times, and him and JP at least once). “If they had made a smaller mistake they would honor it, but since they made a big one no way”. No apology, nothing. I explain they made the offer, I insisted Louie confirm it before wasting my time and they did, and I now expected them to honor the offer they insisted was valid. He stated they would not, that it was a mistake, and I should have caught it too “as I has signed the quote sheet”. Of course I had signed it when it was blank…but seriously, even if I hadn’t I was supposed to check their math? He simply stated no way, at which point I told him I would inform everyone I could think of what a con-job they were running. His response “Let me give you my card so you can be sure to spell my name right”. Needless to say he did not actually offer the card. I am a military officer with 18+ years in, have an 840+ credit score (verified by them in my 2-hour wait, even though, I repeat, I was paying cash), and have never in my life seen such a con job. I’ve been deployed all over, shopped in bazaars and dealt with cabbies in the seediest of places, and never had someone look my in the eye and try to raise a price by $10,000 without a blink or apology like that. Had any single piece of this been the entire story, I might have believed that there was an honest mistake. Put together, you can decide for yourself, but based on my interactions with them, they are worse than any Hollywood depiction of an evil used car dealership. Maybe I just won the lottery of bad luck from start to finish, but the attitude I received at the end makes that hard to believe. Needless to say, I bought the Durango, with $8500 and a trade-in as advertised. More