Zeigler Buick GMC of Lincolnwood | Page 44

I have been looking for a Kia Optima SX and SXL for a couple of weeks and Grossinger Autoplex had one that I liked. I stopped by to test-drove the car and got assigned with a sales guy named Mark Hoover couple of weeks and Grossinger Autoplex had one that I liked. I stopped by to test-drove the car and got assigned with a sales guy named Mark Hoover. He was very polite and down to earth (not typical of a sales man). He work in the manufacturing industry for years so we saw eye to eye on a lot of things. He never pressured me to buy a car, he was just interested on my method of thinking and my method is very disciplined. He checked on me regularly but not to push the car but just to check on my status in my car search. He gave me some useful advice to help me with my decision. I narrowed down my car choices to 3 and sent out offers to 3 different dealerships. My 1st offer was not accepted by Mark's manager but since that was not my goal, I upped the offer to my desired price. Mark worked hard to push my offer to his management and eventually he won out the next day. I got an email/call from him telling me about the great news even though I was already on the way to another dealership to possibly purchase another car that day. I changed plans and went to Grossinger Autoplex because Mark Hoover was just a good guy to work with and he represents the everyday honest to goodness people that works hard for a living. I did not want to take that forgranted so I purchased the car from him. He was extremely professional and listened to every thing that I've requested. Grossinger should make sure they keep him because he makes the car buying experience a lot less stressful. More

I purchased a used car from them which I was told had been inspected. There was squeaking from the brakes and the AC did not work. I was told these issues would be resolved and they made me a service app been inspected. There was squeaking from the brakes and the AC did not work. I was told these issues would be resolved and they made me a service appointment to get it fixed later on in the week. When I took the vehicle in, I was hit with a $1140 brake bill and told that the AC and other issues found at the service appointment might be covered by the insurance I purchased that didn't kick in for 30 more days. LESSON LEARNED!!!! I will NEVER buy anything from them again. More

I left with a used Buick and before I made it home , the fuel light came on. I had to get off the highway & get gas to get home. I reported a mat was missing & was told, " with a used car you get what you fuel light came on. I had to get off the highway & get gas to get home. I reported a mat was missing & was told, " with a used car you get what you get". I had the car rust proofed & they gave it back to me dirty & unwashed. These things have never happened to me before. All this after I did not get the price I was promised. That's another long story. More

Another case of a "stealership" trying to rip off a customer. What ever happened to providing great customer service to repeat business? Anyway I brought my car in for a diagnosis due to a spotty off a customer. What ever happened to providing great customer service to repeat business? Anyway I brought my car in for a diagnosis due to a spotty rough running idle, and slow acceleration that i couldn't diagnose myself. They told me my car was leaking coolant onto the distributor. I know for a fact that my car was not leaking coolant and definitely not on the distributor. They then wanted to charge me an arm and a leg for the repairs too. I couldnt get out of their lie of a diagnosis and was still charged $150 for the xx diagnosis. Later I found out it was a bad O2 sensor. Thanks for the rip-off Grossinger. More

Horrible x10!!!! They misrepresented their car on the internet both condition and mileage. They wer terrible at returning calls or follow up!!!We drove 3 hrs to buy the car, and had given them a deposit internet both condition and mileage. They wer terrible at returning calls or follow up!!!We drove 3 hrs to buy the car, and had given them a deposit- thankfully with American Express. Don't believe a thing they say!! More

The employees at Grossinger made the process the easiest The employees at Grossinger made the process the easiest truck purchase I have made. They had a wide selection of Yukons all posted on the Internet. The employees at Grossinger made the process the easiest truck purchase I have made. They had a wide selection of Yukons all posted on the Internet. I exchanged a few emails after deciding on the vehicle I wanted and we agreed in a price and approximate value of my trade. I went there on a Saturday, they beat their price on the truck and the value of the trade and within 1 hour 15 minutes, I was out the door, in my way home in my new Yukon. Everything was straightforward and simple! More

Very friendly staff! Jonathon got me in a great car with my budget and didnt try to push me into purchasing something I couldnt afford. Shawn the finance guy was very thourough and explained everything in g my budget and didnt try to push me into purchasing something I couldnt afford. Shawn the finance guy was very thourough and explained everything in great detail of all outcomes of different payments I could do. Ms. Grossinger was a very nice and will go out of her way to speak with everybody, overall was a very great experience and will continue to return for vehicle maintenance. More

On August 26,2011 I arrive to have an oil and filter change. Ramon Gonzalez, the associate on duty greeted me righ away and promply took my information and provided me with a sevice quote. They took th change. Ramon Gonzalez, the associate on duty greeted me righ away and promply took my information and provided me with a sevice quote. They took the car in righ away. I forgot to mention I also wanted the tires inspected, and as soon as he was done taking care of another customer he went back and asked the technicians caring for my vehicle to inspect the tires. I bought my car from Grossinger's back in 2007, this is my second vehicle I have baught from them, and I have been very happy with both. Finally, towards the end I mentioned the front licence plate cover, had cracked over the winter and asked him if it could be replaced. No problem, Ramon asked the guys to change it and at the end my car got a compimentary wash and I enrolled in the prefferd owner program to receive discounts in future visits. It is becoming harder and harder to get this kind of professional yet firndly welcoming service. I strongly commend Ramon Gonzalez and Grossingers for the excellent service. More

I drive 640 miles one way from Nashville TN to buy from Mr. Grossinger . And Spend my own Hard Earned money to stay in Hotel . And could'nt ask for better service during and after the sell. These folks are Mr. Grossinger . And Spend my own Hard Earned money to stay in Hotel . And could'nt ask for better service during and after the sell. These folks are so great I can not help myself but to call from time to time to say HI. Wow what a great dealer these folks are my Friends in the car buissiness .Search the entire planet and you will not beat these folks. THE MUSIC CITY MAFIA More

Terrible and scary service!!! They change people all over the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with the place. Between the day I visited the dealer to the day I purchased my car (3 days) they changed the sales guy ... 3 times!!! Same situation with service: one guy made the appointment, another guy received the car because the previous one was not there anymore and finally I try to check the status of my car and I've been told that the second guy doesn't work there anymore either. I would recommend the top management team to start caring about their employees or they'll be out of business very soon. I wouldn't definitely ever come back. Worst service I've seen in years!!!! More