Zeigler Buick GMC of Lincolnwood

2009 Cadillac Escalade Hybrid rear suspension We brought our truck into Grossinger for a suspension failure that our local garage previously fixed in October 2017 and failed! Grossinger gave us a We brought our truck into Grossinger for a suspension failure that our local garage previously fixed in October 2017 and failed! Grossinger gave us a great repair price and outstanding service!!! More

*BAIT AND SWITCH* stay away *BAIT AND SWITCH* Stay as far away from this car dealership as you can. I went in on January 2nd to see a new 2017 FWD Buick Encore that they had list *BAIT AND SWITCH* Stay as far away from this car dealership as you can. I went in on January 2nd to see a new 2017 FWD Buick Encore that they had listed online for $15,995. It showed they had four (2 black, 1 silver, 1 blue). After emailing to see if the Buick was there, I made a trip out to Lincolnwood. I requested a test drive and Viktor helping me said he would bring it up. He pulled up the exact Buick I saw online and wrote down info before leaving to get it to confirm that this vehicle was the one I wanted to see. About 20 minutes later he came back and I went for a test drive. I really liked the test drive and was interested in the vehicle so the salesman started to take my information and ran my credit. He came back with a price of $19,995 with a $3,000 down payment, making the car $22,995. In shock as the Buick was listed online for $15,995 and that price was the reason I came to test drive it, the salesman decides that NOW is a good time to inform me that the they did not have the vehicle I requested to see, so he had me test drive a different Buick with AWD. He then had another salesman come over and continually try to pressure me into buying the car, even though I repetitively stated I would not be making a purchase today. Calculating the interest rate and monthly payment they were stating would have me paying over $30,000 for this Buick. I came into this dealership to see a car that was listed for $15,995 and had NO interest in seeing a car double the price. I am insulted and furious that they had me test drive a different Buick and ran my credit before telling me it was not the car I requested to see. The professionalism from all staff I encountered was nonexistent and I have never been treated with more disrespect. I then had my two family members request information on the Buick I saw online, and both got replies that the Buick was on their dealership. Again, proving their dishonesty and lack of respect for their customers. More

make a new key Took an hour and 1/2 just to make a new key It was perfect and done but too long But done perfectly and sales good guy Took an hour and 1/2 just to make a new key It was perfect and done but too long But done perfectly and sales good guy More

Car shopping Thank you for you help in explaining types of cars and options we were interested in and also for the rides. The kids enjoyed the attention and being Thank you for you help in explaining types of cars and options we were interested in and also for the rides. The kids enjoyed the attention and being part of the process. More

Great deal James Mayo was the best did a wonderful job I appreciate everything he did I give him five star ?? ???????????? i recommed all good service thanks James Mayo was the best did a wonderful job I appreciate everything he did I give him five star ?? ???????????? i recommed all good service thanks More

James very awesome perdon James and your staff were very nice! My overall experience with James was he was amazing salesman he didnt mind repeating himself. He's definitely a James and your staff were very nice! My overall experience with James was he was amazing salesman he didnt mind repeating himself. He's definitely a people person! He had me laughing. More

Customer service My overall experience at Grossinger was good. I’ve purchased vehicles from them in the past, which brought me back and ultimately purchased another ve My overall experience at Grossinger was good. I’ve purchased vehicles from them in the past, which brought me back and ultimately purchased another vehicle. More

Great customer service Offers great customer service, personable, doesn't mind answering questions, very knowledgeable on the car I wanted as far as its features, seemed ver Offers great customer service, personable, doesn't mind answering questions, very knowledgeable on the car I wanted as far as its features, seemed very willing to work with my situation, it was very busy but I didn't feel rushed, the facility is topnotch, I will be coming back!! More

October service I have never had an issue when I bring the car in fir service. Staff is friendly and very helpful. Love having my car clean I have never had an issue when I bring the car in fir service. Staff is friendly and very helpful. Love having my car clean More

Acknowledging Jonathan Moscovitch - Excellent Customer Serv! We wish to acknowledge Jonathan Moscovitch for his excellent customer service! When you become a customer of Jonathan's it starts from the moment he We wish to acknowledge Jonathan Moscovitch for his excellent customer service! When you become a customer of Jonathan's it starts from the moment he shakes your hand and never ends. He makes sure to take care of you as a customer just like a family member and a friend. This relationship continues and is strengthened throughout the years! Jonathan reviews with you as the customer all your options giving you insightful advice as to what is worth the money while considering all options available per vehicle. After purchase, Jonathan's personal care does not end there. He remains available to help and assist at all times - and not just for the big things - but even for the little details that make a customer say to themselves - this was a smart decision to buy from Grossiner and specifically from Jonathan Moscovitch! We wish to acknowledge Jonathan Moscovitich for his excellent and professional customer service that he provides to us and all his customers! More