Zeigler Buick GMC of Lincolnwood

Not good dealer or employees, i was really disappointed they promised a good deal but at the end i found out i was being lied they promised a good deal but at the end i found out i was being lied More

Absolutely furious with this place. I would give zero stars if I could. This dealership is the definition of shady. What started as a seemingly good deal quickly turned into a nightmare I would give zero stars if I could. This dealership is the definition of shady. What started as a seemingly good deal quickly turned into a nightmare filled with hidden fees, unexpected charges, and flat-out dishonesty. They lured me in with an online price that looked great—too good to be true. And guess what? It was. Once I sat down to finalize the paperwork, the price somehow ballooned by thousands due to "Certified Pre Owned". When I questioned it, they acted like it was totally normal and brushed me off. By the time everything was added up, the actual cost was way over my budget—and way over what was advertised. I felt pressured, misled, and completely disrespected. This isn't just poor customer service—it's a scammy way of doing business. Do yourself a favor and take your money elsewhere. These people are not honest, and they absolutely do not care about the customer once you're in the door. More

I had the worst experience ever and most certainly won’t return. I sat there 3.5 hours before anyone got back to me. It took me approaching the desk for an update. Had I not inquired, how long would I have return. I sat there 3.5 hours before anyone got back to me. It took me approaching the desk for an update. Had I not inquired, how long would I have sat there? The service guy said it took a while to get the machine working but why not say that ahead of time? I wasted 4 hours of my only off day. I wasn’t offered a coupon, or any compensation at all. No one apologized for my inconvenience. Furthermore, they didn’t even want to wash my car. The guy said he didn’t want the locks to freeze. So, I don’t know if I received poor service because my car is ancient, I am woman, because I am Caribbean, or because Ziegler is inept. I wish I could rate this business lower than a one star. You were a true disappointment. More

I only briefly worked with Lou over the phone to get some online pricing and information on a vehicle of interest and I am still working with him. I’m confident that he and I will arrive to a mutual agreemen online pricing and information on a vehicle of interest and I am still working with him. I’m confident that he and I will arrive to a mutual agreement. He has been fantastic and very patient with me. I hope everyone takes advantage of the customer service over at Ziegler Cadillac of Lincolnwood More

Just a follow up review from one a couple weeks ago (that I’m not seeing posted anymore…) We had purchased a 2022 Yukon xl at4 and there were a couple of things leading me to feel that the dealership was I’m not seeing posted anymore…) We had purchased a 2022 Yukon xl at4 and there were a couple of things leading me to feel that the dealership was being dishonest in their sales. One in particular thought I posted about was that I was told they would include weather tech mats in the vehicle and that they’re worth $500. After spending $60k I figured that was a nice gesture, and made the sale more appealing. The mats I received may have been $50 at best and they were so small they barely covered the carpet mat. In addition there were no mats in the third row and not one in the trunk. You would think they would have included mats that fit the vehicle. After writing a review, I was told to give them a call and I did. I spoke with a manager who said he’d get back with me after speaking with Kate (who sold us the car) He never called back, and once again, there was no resolve on the above. There were a couple other things in my review, but this was the main one, and yet again, another situation with no call back or resolve on the issue. (Also I’m not seeing my google review on google anymore, PLUS it wouldn’t let me post another due to “error”, they also recently took of their yelp reviews…just seems a little weird to me!) Super Unfortunate. More

DO NOT BUY FROM THIS DEALERSHIP! I had an absolutely horrendous experience purchasing a 2019 Lincoln MKZ from this dealership. From the very beginning, the price was falsely adver I had an absolutely horrendous experience purchasing a 2019 Lincoln MKZ from this dealership. From the very beginning, the price was falsely advertised, and once I was already invested in the process, I discovered layers of hidden fees and deceptive tactics that felt intentionally misleading. To make matters worse, the vehicle came with a “LoJack” system that has been nothing but a nightmare. This system not only serves no practical benefit but also prevents standard diagnostics and emissions testing from being completed. When the check engine light came on, I couldn’t even run basic codes due to this unnecessary system interfering with the car’s functionality. The lack of transparency, combined with the bait-and-switch pricing and the LoJack scheme making proper vehicle maintenance nearly impossible, has left me deeply disappointed. I would strongly advise anyone considering this dealership to proceed with extreme caution, as their practices are nothing short of deceitful and untrustworthy More