Zeigler Buick GMC of Lincolnwood

I worked with Jonathan (Sales) back in 2012 in purchasing my Acadia and it was a very positive experience. On May 17, 2024 I brought my Acadia in for service. Due to the age as well as issues with my Acadia, my Acadia and it was a very positive experience. On May 17, 2024 I brought my Acadia in for service. Due to the age as well as issues with my Acadia, I was thinking that a new car would be a good idea in the "near future." However, I had not made the final decision to take the plunge. As I walked around the dealership looking at the cars, James Hoben approached me. He was friendly and non-intrusive as well and very knowledgeable and forthcoming about the cars. He asked which car I liked and got me a quote for a 2024 Terrain SLT. Even though I was just looking, James got me to the point that I purchased my new Terrain. He got me a good price and talked me through why a new car would be the best option at that time. I was impressed with his dedication to finding the right car for me and what I needed as far as pricing. I didn't walk into the dealership thinking that I was going to buy a new car that day but James definitely was the catalyst to my leaving the dealership with my new car. Thank you for a great experience, James! More

Disappointing experience. Long wait (4 hours) due to system issues (for an oil change). Staff were unprofessional and provided inaccurate information - along with a bad attitu Long wait (4 hours) due to system issues (for an oil change). Staff were unprofessional and provided inaccurate information - along with a bad attitude. Not recommended for any automotive services or transactions. Online reviews, potentially influenced by the requirement for a 5-star rating after your purchase may not accurately reflect customer satisfaction. I suggest consulting the Better Business Bureau for a more reliable assessment. There is a ton of 1 star reviews. Never trust google. More

On the whole a good experience. I was contacted quickly after I found a car online I was interested in. I received a friendly greeting as soon as I walked in the door. The music was I was contacted quickly after I found a car online I was interested in. I received a friendly greeting as soon as I walked in the door. The music was a bit loud, but something would have really stood out in terms of customer service is sending me home in my new car with a full tank of gas. It was at half a tank at least so could've been worse. The car was very clean and washed beforehand so that was great! Lastly, one of the keys went missing, but I've been assured by Ray Jando if it isn't found I will still receive a second key. Ray was easy to talk to and I know he worked to get me the best deal I could get. Ray kept the process moving along smoothly and we connected on a personal level as well. More

My experience it's been good with personal! The team shows a lot of Professionalism , they make sure they meet your Standers, wants n need ! The team shows a lot of Professionalism , they make sure they meet your Standers, wants n need ! More

James was very personable and easy to work with. Everything was very simple and quick, Everything was very simple and quick, More

My recent experience with Zeigler Buick GMC left me extremely disappointed and frustrated. After noticing my check engine light was on, I called Zeigler Buick GMC specifically because they assured me o extremely disappointed and frustrated. After noticing my check engine light was on, I called Zeigler Buick GMC specifically because they assured me over the phone that the diagnostic would be free of charge. However, upon dropping off my car, I was asked to sign paperwork stating that the diagnostic would cost $200. This blatant bait-and-switch tactic is completely unacceptable. It's incredibly misleading to promise one thing over the phone and then demand a fee once the customer arrives at the dealership. Not only did this waste my time, but it also left me feeling deceived and taken advantage of. Transparency and honesty are crucial in any business transaction, and unfortunately, Zeigler Buick GMC failed to uphold these principles. I urge others to beware of their misleading pricing practices and to seek service elsewhere where honesty and integrity are valued. Overall, my experience with Zeigler Buick GMC was extremely disappointing, and I cannot recommend their services based on this deceitful encounter. More

I found everyone great. The service was excellent. The employees were very helpful and friendly. The service was excellent. The employees were very helpful and friendly. More

Awesome service and responsive - David was extremely helpful and professional. Will definitely come back for future service! helpful and professional. Will definitely come back for future service! More

Service was excellent. Rodrigo and Dave Hernandez were great.. Brought in my Buick Verano for an oil change and the mechanic recommended a tire rotation which was done also Rodrigo and Dave Hernandez were great.. Brought in my Buick Verano for an oil change and the mechanic recommended a tire rotation which was done also. I was on the road in 2 hrs. Nice job. I have been a Buick customer for 25 years since it was Grossinger and later Zeigler Buick. I have always had great service. More