Zeck Ford

Our experience was great. There was zero pressure and our salesman, Scott Hill, was very prompt with his communications. We will definitely be back to Zeck for our next purchase. salesman, Scott Hill, was very prompt with his communications. We will definitely be back to Zeck for our next purchase. More

We purchased the vehicle after a VERY long day at this dealership on January 2, 2021. Despite having picked out a single vehicle to drive ahead of time and setting an appointment, it took nearly SIX hours dealership on January 2, 2021. Despite having picked out a single vehicle to drive ahead of time and setting an appointment, it took nearly SIX hours to get through the process. This is on top of a 2.5 hour drive each direction from Dallas. I had an appointment for 12:30pm on Saturday. When we arrived, there were several people in a waiting area, and a few people milling around, and it was not clear who was on staff. My son and I stood in the lobby area for at least 10 minutes without anyone acknowledging us. A couple came in a side door, moved in front of us and Nick (who ended up being our salesperson) stood up and greeted them. They said they wanted to look at a truck and he took them straight to his desk. If you don't have a greeter, you should invest in a "take a number" machine, online check-in or sign-in sheet. Another gentleman came by a few minutes later and asked if anyone was helping us. I said no and that I wasn't sure who to talk to, but that we had an appointment to look at the truck. He had us sit with "Allie" who said she couldn't really help us but she could get us keys. Dave, who said he was the General Sales Manager, then took our insurance info and a copy of my son's license. Allie and Dave were both very friendly, and Dave apologized for the lengthy wait. But at this point, nobody was helping us. We took the truck out for a drive, then walked around the lot and looked at several other trucks. by this time, it's pushing 2:30-2:45pm and we have yet to speak with a salesperson - even though we had an appointment. We finally went back inside and told Dave that we needed to speak with someone. Eventually, Nick came out to talk to us. Nick was friendly but, to be honest, could not answer many questions about the truck. We made the decision to purchase the truck and went with Nick to start filling out paperwork, at around 3:45pm. I have a picture of my son about midway, taken at 3:54pm. Then we were told we would need to wait for the finance guy. We were told the finance guy was with someone, but we were next. He finally finished with them, then took back two men who were behind us! I went to ask Dave what was going on. He said it was a cash deal and would take 5 minutes, but it was much longer than that. We finally were taken back at 5:45pm, a full two hours after we filled out paperwork, and more than 5 hours after we arrived. We finally wrapped up at 6:20pm. While Dave acknowledged our wait, I don't know that he realized how long we were actually there. 12:30pm to 6:20pm to buy a vehicle we had already picked out is excessive. He did make sure there was a full tank of gas in the truck, which was appreciated, but I was surprised that this isn't the norm at this dealership. While we were at Nick's desk late in the day, he asked if anyone had explained the "Zecksperience" and that this was something that they normally talk about first thing. He focused on wanting good reviews for word-of-mouth advertising, and that there was no negotiating. Honestly, the $499 admin fee was a big rub for me, only because of the terrible service we received. The website goes into great detail about how the Zecksperience saves me time... This all sounds great, but this was not at all our experience. Quite the opposite. Also, I had to order replacement keys for the locking lugs. Nick and Dave committed to getting this taken care of, which is in writing, but to date, they haven't sent me a check for $38. And some friendly advice... Nick should dress the part of a professional. The casual shorts and headband did not represent Zeck well. Our experience yesterday sucked all the joy out of the experience and we were just thankful to be leaving. Leaving a car dealership in a foul mood in your new vehicle is just wrong. I will say that Whitney, the internet manager, is AWESOME and was very apologetic. I wanted to like Zeck, but at this point, I would recommend you go elsewhere until these amateurs figure things out. More

Scott Hill was amazing! I got rid of an old truck for a newer vehicle and I have only good things to say about him and his way of taking care of my wife and I. Definitely deserves a raise! newer vehicle and I have only good things to say about him and his way of taking care of my wife and I. Definitely deserves a raise! More

I just wanted to say this dealership was outstanding and if I could give more stars I would! From the beginning of my search for my daughters vehicle they have been great. I found their vehicle on the inter if I could give more stars I would! From the beginning of my search for my daughters vehicle they have been great. I found their vehicle on the internet and they called me within 5 minutes. When I arrived they treated my family like we were family. They had the vehicle ready and warmed up for us. They didn’t change the price not even by a dollar. They had the best price in Oklahoma period! Believe me I looked everywhere before finding this deal. When I got to finance man he didn’t push warranties on me and was respectful. If you are in search go here. I wasn’t asked to do this review I wanted to because of how great the experience was! They helped set up all the features for us with a smile! I will be back for all my future purchases. This is the only place that treated us like people not a price! More

Fair honest laid back fun. Best car buying experience ever and I’m in my 60s. I ended up here because of the run around from one of the big dealers in OKC. No tricks all upfront. Carl was a pleasure to w ever and I’m in my 60s. I ended up here because of the run around from one of the big dealers in OKC. No tricks all upfront. Carl was a pleasure to work with. Give them a chance you won’t regret it. More

Great service. Zero pressure. Sales staff was very flexible and accommodating to my situation. We will definitely be back for our next car or truck purchase. flexible and accommodating to my situation. We will definitely be back for our next car or truck purchase. More

Taylor was great to work with on buying our daughter a new car. Look forward to working with her and Zeck Ford in the future. new car. Look forward to working with her and Zeck Ford in the future. More

This is a no haggle dealership. They are fair with the trade in value of your vehicle and are friendly and helpful. It was a good experience trade in value of your vehicle and are friendly and helpful. It was a good experience More

Great dealership. Down to earth folks. Nick helped us find a nice truck in our price range. Will definitely check out their inventory when it's time to purchase another vehicle. find a nice truck in our price range. Will definitely check out their inventory when it's time to purchase another vehicle. More

Got a good price for my trade, and a good price on my buy. Hardest part was deciding which truck to buy. Staff is laid back, no one is pushy or trying make a deal happen right then and there. Good experi buy. Hardest part was deciding which truck to buy. Staff is laid back, no one is pushy or trying make a deal happen right then and there. Good experience, I will be going back here first for my next vehicle purchase. More