Younger Toyota

We are repeat customers, having purchased a RAV4 for our daughter in 2016. Well guess what, we bought a 2019 hybrid for ourselves this past Saturday. Gary Cohen represented the dealership admirably and help daughter in 2016. Well guess what, we bought a 2019 hybrid for ourselves this past Saturday. Gary Cohen represented the dealership admirably and helped bring me up to speed on numerous features of the RAV4 hybrid. It didn't hurt that he had been involved in the first sale in Maryland of the very first Toyota Prius hybrid and knew the development of this technology intimately. Was it luck that he was working when my inquiry came through after I clicked on the web site? Anyway, it is a great car and I feel like it takes care of me when I am driving. Thanks to the team at Younger (and Jeff Cross for staying late to get my paperwork completed and Janie Hershberger for sending competitive insurance info!). More

first class dealership and salesman was fantastic we did miss the donuts and sandwitches but catch them on next trip in for service everybody that helped us from start to finish was fantastic a+++++ miss the donuts and sandwitches but catch them on next trip in for service everybody that helped us from start to finish was fantastic a+++++ More

We found a Home not just a Dealership !!!My family and We found a Home not just a Dealership !!! My family and I met with Brian Fearnow (Sales Rep) and felt right at home with him. Over the past year We found a Home not just a Dealership !!! My family and I met with Brian Fearnow (Sales Rep) and felt right at home with him. Over the past years I have bought numerous cars from different dealerships and have found Brian and Younger Toyota to be the best. Brian listened and understood our needs. Not only is he extremely professional and knowledgable, but his attention to detail is exemplary. He made us feel like family and helped us find the exact car we were looking for. The buying process was so smooth and the people we met like "Ronnie" (Sales Management) and "Cheryl" (Finance) made it so nice. They took the time to just talk to us like they knew us all our lives. They went above & beyond in finding the right car and staying after hours. I want to personally thank you all for the best car buying experience we have ever had. If you are ever in need of a Great car and trying to find someone who will help and understand, Brain Fearnow is the Sales Rep you seek. More

We had a smooth, pleasant, stress-free experience purchasing our Toyota Camry from Younger. When we stopped at the lot we had really just planned to look and not buy.. It started raining just as we purchasing our Toyota Camry from Younger. When we stopped at the lot we had really just planned to look and not buy.. It started raining just as we pulled up and Brian came out in the rain and meet us at the car. Brian was great-- he is knowledge about the vehicles and explained things in a non-pressure way. I couldn't decide between two colors. He pulled them both up to the building so we could see them side by side. Gina in Finance was very helpful and made financing very quick and easy. Everyone we came in contact with from start to finish was friendly and helped to make our experience a great one. More

No integrity My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car w My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car was dead when he got there and that he waited for 2 hours before someone came and jumped it. Yes, they jumped a brand new battery and didn't blink an eye or mention it to me. It is only because my driver told me that I knew. So I called and Brandon Humbertson agreed that wasn't right and offered 50% back. I thought it was at least a nice gesture. But instead of making it right, Brandon handed the chore off to Dennis Gish. After not getting the credit, I called back and they said they must have wrote the number down somewhere and lost it. So they tried again. No credit again. Called back. This time they said they must have refunded the wrong person. I wish I was joking. Again I wait and no credit back. This time Brandon used the "Well it takes the banks five days blah blah blah." What amazes me is that the simple concept of customer service teaches you that when a customer complains, that is your opportunity to do right- why would you offer to spend the money to grant a partial refund and then mess that up so bad also? I'd feel sorry for Dave Carroll the GM having to manage these guys, but he never bothered to return my call. So long story short- about a dozen calls over 3 weeks and nobody at Younger Toyota managed to keep their word or have any integrity. More