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Younger Toyota

Hagerstown, MD

4.6
1,605 Reviews

1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,605 reviews

June 14, 2012

I am satisfied with the recent service on 6/13/12 of my 2010 Camry for oil change, tire rotation and checking other things and getting a good report my camry is GOOD! I have always asked for Rhonda Green More

by sangell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 19, 2012 -

Younger Toyota responded

We at Younger thank you for your note, expressing your satisfaction with your recent service work of 6/12/2012. Thanks as well for your compliment about the service you received from Rhonda, our advisor, during your visit! I noted with interest your comments regarding 'needed services,' and that you feel such service costs are often unnecessary, unneeded, or as you say 'not being done.' The multi-point inspection we do is performed by a factory-trained technician and is forwarded to your service advisor, who then prints out the inspection and presents it to you, in a clearly defined features and benefits type format. This way you can review the inspection personally, and make your own decision whether or not you wish to proceed with any recommendation(s). We never force any service work on any customer – and we always insist the customer make the best decision for their own individual circumstances. Why do we do this? Simply because if we did NOT perform this inspection, you the driver may be at risk of such things as engine overheating, a battery that will not start, or some major safety issue such as substantial brake wear. In other words, we would not be effectively communicating potential service concerns to our valued customers. Our goal is to never – within our ability - let our customers find themselves in a situation like these. We perform our multi-point inspection each 5,000 miles on any new vehicle, and we never know what we might find! Once a customer came to us with a new Camry after 4,000 miles, and we found a groundhog nesting in the engine compartment and living on whatever he could chew on! We believe at Younger that our service estimates are fair, based on comparable work performed by factory-trained and certified technicians within the area. Every year, Toyota invests many millions of dollars in advanced diagnostic, repair equipment and professional training, just so we can deliver to you the very best service experience! Anthony Curtis Parts & Service Director

June 13, 2012

If I didn't have email, I would not have been Notified of my service needs. Oil was spilled inside motor compartment, I had to clean up. Power steering fluid was down, I had to fill. How can you check More

by d1252ws1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Helman, Teresa Harbaugh
Jun 13, 2012 -

Younger Toyota responded

Thank you for your comment here at Dealer Rater. Our Parts and Service Director would enjoy knowing more about your experience, and any information you may be able to provide. We apologize for your recent experience, and he looks forward to discussing this situation in more detail with you. Thank you again for posting your comments.

June 12, 2012

The workforce at Younger Toyota are honest and do not pressure the customers. It makes for a pleasant visit when you are car shopping or servicing your vehicle. Their follow up is outstanding as well. More

by jhf3avalon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 11, 2012

Amber Schulte(Sales)and Tony Mills(Finances)were kind and on top of their game,when I visited last week at the dealership.They will be a great asset to your company,I wish them well.My father ended up purcha More

by Lucas30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Schulte(Sales)& Tony Mills(Finances)
June 10, 2012

Paul and Matt were both a pleasure to work with. They both answered all of my questions in a helpful and friendly manner. Paul is correct. The Cypress Pearl color is way nicer and more impressive tha More

by lolagreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hull
June 10, 2012

Mark and Tony treated us with respect and were extremely sincere. This is our first Toyota and the service they provided means it won't be our last. We will be purchasing 3 more Toyotas this year from Young More

by Shiv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Pattillo
June 09, 2012

Teresa was great. Very friendly and had me in and out in less than an hour. She has been my service rep several times and she been nothing but pleasant each time. More

by emmert9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emmert Bowers, Teresa Harbaugh
June 09, 2012

I just had service/support for some wheel locks that were on my Lexus RX 350. This was yesterday and I wanted to leave feedback. Rhonda was terrific. She is truly an asset to your organization. She is the ki More

by Chief1125
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Green - Stambaugh
June 07, 2012

Somewhat confused on the Toyota extra care program.I thought it was for the the life of the vehicle at no cost to me, and to find out it expires next month just only after two years of owning the vehicl More

by timb810
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2012 -

Younger Toyota responded

Thank you for your note! It would seem there may be some confusion in striving to fully meet your service needs. Toyota through 'Toyota Care' provides two years of no-cost service based on regularly-scheduled service intervals (as determined by Toyota), for the specific type of vehicle you drive. Our Younger Toyota 'Younger For Life' program provides free oil changes, free multi-point inspections and free car washes for as long as you own the vehicle, each time you come in for your regularly scheduled service visit (as called out in your Owner's Manual). We regret any confusion that the specifics of each program may have caused you, and we look forward to seeing you again soon in our dealership! Todd Willman Marketing Manager

June 06, 2012

I had my oil changed and the mechanic found a burned out back light. The service rep asked if I wanted them to change the light. I said yes. Turns out it cost $34 in labor to change a $4 light bulb. I s More

by rbrat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Harbaugh
Jun 07, 2012 -

Younger Toyota responded

Hello and thank you for your comments. We are sorry to hear that this aspect of your recent service was not which we always strive for - to provide as much information as we possibly can at the start of a service visit. We thank you for your comment, and we'll strive to do better next time. Thanks again! Todd Willman Marketing Manager

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