Younger Toyota

My father and I came to the dealership, we parked down at the used car section and someone immediately came out and spoke to us. My father explained that I was purchasing a new vehicle and he directed us to the used car section and someone immediately came out and spoke to us. My father explained that I was purchasing a new vehicle and he directed us to the upper lot, we walked all over the lot for almost 20 minutes and no one ever came out to us. As we were leaving the gentleman that was from the used car portion came out to talk to us again. We explained that no one spoke to us and we were leaving. He took us up to new cars and found someone to help us. I was very pleased with Hanakah and her service, but the day that I purchased my car was the last day that she was working. I now have no one to contact when I have a problem (and let me tell you there have been some). I purchased my Yaris on 02/21/09 and brought in my down payment on 02/24/09 when I received my settlement check from my car accident. I drove back over to Younger to give them my down payment and everyone ignored me while I was standing in the showroom. Finally somone came up to me and I explained what I needed to do. It was a big problem for anyone to help me so that I could pay for my new vehicle. I was talked down to and was treated like my business really did not matter. I was then called almost a week later and told that my loan did not go through and I needed to come back to re-sign paperwork. I had to drive back to Hagerstown (AGAIN) after work to sign new finance agreements. I was ignored when I walked in the showroom again. I waited 12 minutes this time for someone to speak to me. Then finally whomever the woman that I dealt with that night was a nightmare to work with. She told me that I needed to make my downpayment, I explained that I had brought it in a week earlier. She said, "Well, give me the receipt!" I explained that no one told me that I needed to bring my receipt and it was with my paperwork at home in Martinsburg. She said well, I was told to get the money from you. At this point I was completed fed up with the whole process. My payments have changed, my due date has changed, and I have been treated like a child on two different occasions now at Younger. A few days after that I was called and told that I needed to provide references again for some reason. I had to do all of this the day that I bought my car. At this point I am very very unhappy with Younger Toyota. I live in Martinsubrg and the only reason that I purchased a vehicle that day at Younger is because I was in an accident where my car had been totalled and I had to get a new car quickly. I can guarantee that my father and I will not recommend Younger to anyone at this point. I do want to let you know that I love my Yaris and think that it is a great car, but I have had nothing but trouble with the dealership. More

Everything was as I was told on the phone, no bait and switch. Made a deal that I could not make at my local dealer in Manassas, VA which I had dealt with for over ten years. The total experience was a switch. Made a deal that I could not make at my local dealer in Manassas, VA which I had dealt with for over ten years. The total experience was a pleasure and well worth the travel. Would highly recommend this dealership to anyone. More

Salesman, customer service service, and service department folks have all been exceptional. I have not yet brought the new vehicle in for servicing but will do so as required and needed. I ma department folks have all been exceptional. I have not yet brought the new vehicle in for servicing but will do so as required and needed. I may bring it in for installation of some optional equipment. More

I drove Nissan Altima & Maxima & Honda Accord. I also test drove the "new" Ford Taurus. There was no comparison between the foreign cars & the American made - no wonder the big 3 are in trouble. Desp test drove the "new" Ford Taurus. There was no comparison between the foreign cars & the American made - no wonder the big 3 are in trouble. Despite thinking I wanted a smaller car, the Avalon offered the most comfort & best features for the best price of any of the cars. Joe & the Toyota mgr (sorry, his name eludes me at present) spent a lot of time working with me until I got into a price range that was acceptable to me. I am very happy with my purchase, even though it was my husband's idea for me to buy a new car; my old car (Ford Taurus 2002) was working fine. More

My husband and I were looking for a more fuel-efficient My husband and I were looking for a more fuel-efficient vehicle, and he had been doing research on the internet for about a year. He found what he My husband and I were looking for a more fuel-efficient vehicle, and he had been doing research on the internet for about a year. He found what he thought would be the best car for our needs, and he printed off some onfo pages to show me. It was a new, 2008 Toyota Corolla at Car Max in Laurel, MD. We had planned to pay them a visit the next weekend, but since we live closer to Hagerstown, MD, he thought he would just go for a test drive there. The salesperson, Charlene Burrell, greeted us and treated us with friendliness and respect. We were up-front about our intentions, and showed her the fact sheets from Car Max. She told us she thought her dealership might be able to beat their deal. The first time she got up to go "talk it over with the manager", I thought, "Here we go with the sales games". But when she came back I was pleasantly surprised. She told us her manager said not to let us leave without making a sale, no matter what it takes. There was no haggling. No mind games, no nonsense, no kidding!! Long story short: she beat their deal! We got the car we wanted with all the features for less than we thought; the financing was fair and painless, and we were out of there in less than three hours. The car was carefully washed and dried before it was delivered to us. The test drive we took, (up the street to get gas and back), only brought the odometer to eleven miles. Charlene even made sure they included the often-forgotten floor mats. My husband works nights, and I work days. In one year we have put over 69,000 miles on our new baby. We are averaging about 37 miles to the gallon. This has saved us thousands over the past year. We are glad to recommend Charlene Burrell and Younger Toyota for their honesty, friendliness and fair dealings. Thank you Younger family!! More

Sales staff was friendly and knowledgable about the vehicle. Knowledge of the product and an eagerness to explain the features is important to me. By the time I get to the dealership I have already r vehicle. Knowledge of the product and an eagerness to explain the features is important to me. By the time I get to the dealership I have already researched the vehicle extensively, including feedback from those who have purchased the model I am interested in. A salemen that knows less about the vehicle than I do and is quick to push a sale is not going to get my business. This was not the case at Younger. More

I started an internet search for a Prius in November 2008 and was in contact with 13 dealerships. In early January 2009, I narrowed my search to 3 dealerships and absolutely made the right choice to go with and was in contact with 13 dealerships. In early January 2009, I narrowed my search to 3 dealerships and absolutely made the right choice to go with Younger Motorcars! So why would I drive two states away to purchase a car? While they have a beautiful dealership, I was most impressed with their knowledge and customer service. Steph was thoroughly pleasant to work with and Hanneke, who had owned a Prius herself, was able to show me numerous features of the car rather than just tell me about them. And during the entire purchase process, I was able to decide what I wanted. There were none of the stereotype hard sell tactics that still exist in some dealerships. Need more reasons to buy from Younger Motors? They did not have the color Prius I wanted and in less than 24 hours one was located for me. Also, I did not have anyone who was able to take me to pick up my new car, so Hanneke offered to pick me up and drive me those two states back to the dealership to complete my purchase! This was easily the best experience I have had in purchasing a new car. And the icing on the cake? A rare $750 Prius rebate that started the same day I went in to get my car! It doesn't matter how many states I have to travel, I will be back to Younger Motorcars for future purchases! More

Dealing with Younger Toyota and the people that work there was a pleasure. Everyone was extremely professional and I love my new Avalon. This is my second Avalon and I can say with certainty that the Av there was a pleasure. Everyone was extremely professional and I love my new Avalon. This is my second Avalon and I can say with certainty that the Avalon is a great car for the money. The service department has always been friendly and the service has been outstanding. I would heartly recommend Younger Toyota to my friends. More

There was a very warm and friendly experience. As you all know, with the economy downturn, it is not always easy to stop by the dealer looking for a vehicle. Although the auto industry is facing lots of diff know, with the economy downturn, it is not always easy to stop by the dealer looking for a vehicle. Although the auto industry is facing lots of difficulties in its history, yet, it's not easy or comfortable going to the dealer especially with a less than perfect credit. Thank you younger Toyota ( and my friend Ken Muphy )for your all kind effort and help in assisting me get a very nice hehicle for my family. Mohamed J Barrie More

My first communication was with Stephanie Hudson. She gave me quotes to review prior to arriving the dealership, which made it so convenient since I live over an hour away. When I arrived, a sales rep fr gave me quotes to review prior to arriving the dealership, which made it so convenient since I live over an hour away. When I arrived, a sales rep from the floor already had everything completed, so all I had to do was verify info and sign the required documents. The vehicle was the one I wanted, and it was immaculate when I arrived. They even had it in the new car garage waiting for me. I have purchased two vehicles from this dealership, and have referred my in-laws who also have purchased two. Thanks Stephanie and Yvonne for the speedy service and excellent experience...one again More