Younger Toyota

I took in my 1988 MR2 to have the cable that opens the trunk replaced. While it was there I asked Jason to have the supercharger fluid changed and to have the whole car checked out. The recommendation was trunk replaced. While it was there I asked Jason to have the supercharger fluid changed and to have the whole car checked out. The recommendation was to have brakes flushed and fluid changed as well as drain and replace the manual transmission fluid. While checking out the rest of the car they found that both of the rear tie rods were bent. All the parts were ordered and installed. After the tie rods were installed they discovered all of the alignment parameters were completly wrong and corrected them. After I picked up the car I still had a problem with the trunk opening. When I took it back Jason personally determined that the lock needed adjustment and fixed it himself. Throughout the entire process (5 business days)Jason kept me updated with the status of the work, the costs, and when it would be completed. I am very satisfied with the work done at Younger Toyota. More

Tim Moats was a pleasure to work with. We appreciated the dealerships willingness to address safety issues (tire) and work with us on the need for vehicle undercoating. Tim was personable and service the dealerships willingness to address safety issues (tire) and work with us on the need for vehicle undercoating. Tim was personable and service oriented. Our whole family enjoyed him very much. They all commented how different this buying experience was from past purchases. Sincerely, Robert Danno More

I was greeted upon arrival and immediately shown the hybrids that were available. I did a test drive of several cars and decided to purchase a hybrid that was reduced $2000.00. While I was answering que hybrids that were available. I did a test drive of several cars and decided to purchase a hybrid that was reduced $2000.00. While I was answering questions with the finance employee, the salesperson filled up my gas tank, applied temporary tags and did everything necessary to prepare my car so it would be ready and waiting when I had completed the paperwork. I also got a great interest rate (2.9%) and also free oil changes, car washes etc. Phil reviewed the car controls and when I had a question the next day about one of the settings, I called Phil and he was able to answer all my questions. The whole process was quick and efficient. My daughter will need a car in the very near future and I will return to this dealership and salesperson. More

The vehicle that we had made a deal on could not be located and had to wait on delivery from factory. Toyota's production was behind on this particular vehicle. Younger Toyota kept me informed every co located and had to wait on delivery from factory. Toyota's production was behind on this particular vehicle. Younger Toyota kept me informed every couple of days and promised that how ever long it took for the vehicle to arrive they would honor the deal we had made along with any incentives. Everyone I have dealt with is very friendly and courteous and they will always have my business. More

went in with a flat tire. did not see any problem spots. it was sat. june 5 around 11 1130 tech said he looked at my tire. inflated to 50lbs pressure and ran through water and didn't see any problem spots it was sat. june 5 around 11 1130 tech said he looked at my tire. inflated to 50lbs pressure and ran through water and didn't see any problem spots no leaks. put soap. still no leaks. also requested to have my oil changed. as well. assumed it was done right. went home and went out in my wife's van thank god because came home 4- 5 hours later and tire was flat again. of course toyta was closed. so monday called and told bruce what happened informed me I would have to call bf goodrich about possible warranty issue since they didn't see the problem. went to duncan brothers on dual hwy. in hagerstown watched as the tech inflated tire to 40lbs pressure and placed in water to my surprise when he hit the problem spot bubbles came flying out. and discoved rather a good sized hole in center of tire tread.. Can't believe if the tech did his job at toyota he didn't see this. problem. becuase thank god I didn't take my truck out that saturday afternoon after visiting toyota where I was told it was fine. because I would have been changing a tire on the side of a highway or worse could have blown my tire and had an accident. I think the tech was just in a big hurry due to the time and day of problem and didn't take time to do his job. I don't know if he even changed my oil properly or just put a new sticker on my window. don't know if I could trust toyota for these types of issues again. Not to mention I paid only $18 for duncon brothers to fix the problem toyota wanted $30. More

Below is a copy of a letter we wrote to the owner of Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to you Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to your repair facility at the end of March. We had noticed a rubbing sound in the rear of the vehicle and it was getting progressively worse. Your technician diagnosed the problem as a bad wheel bearing in the left rear wheel. The estimate for the job was about $600. We left the vehicle, and when the work was done, we received a call from your service department, telling us that even though the work was done, the noise was still present. The message left on our answering machine was that the differential was also bad, and that it had transmitted vibrations to the left wheel, making it appear to be the source of the noise. Next we were told that to have the differential replaced would be expensive. A used replacement differential, excluding labor charges, would cost us at least $700. When I called to question why we were being charged for the replacement of the bearings, when it was not the source of the problem, I was told that it needed to be replaced anyway. I asked if I could see the part that was replaced to verify that it was bad. I was told that the part had been discarded. I expressed my dissatisfaction with the fact that the job that was done was not what we needed. We brought our vehicle in to have the noise corrected, and we left your facility with no improvement, we are $630.78 poorer, and we had to pay because your technicians misdiagnosed the problem. Last week we took the Highlander to our local repair shop, and had them take a look at it. We told them that your repair shop had told us that we needed to replace the differential. They called us back to say that the bearings in the right rear wheel were bad, and the differential was fine. They did the work, and we picked it up yesterday. The problem was fixed. My concern is that we took our vehicle to your business, trusting that since you are a Toyota dealer, you would know how to fix Toyotas – better then anybody else. Instead of getting satisfaction, we got taken. If we had followed your technician’s advice, and had the differential replaced, we would have been out an additional $700 (plus labor) and still not had the original problem fixed. Your technician’s incompetence cost us $630.78. I am asking you to refund us the full cost of the unnecessary repair. .................. More

I'd been looking for a particular Solara convertible and found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the D.C. area. I love the car, and highly recommend Tim Moats as an honest, knowledgeable, NO pressure salesman. More

We bought a new Toyota Tacoma from Younger Motorcars and our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was he even went to the extreme to tell us he was 6 feet and then jumped in the bed and layed down! He also came in on his day off to finalize the sale as we had to wait until the paint protection was applied before we could pick it up. We are VERY pleased with Andrew's professionalism and word of honor. He is an asset to Younger Toyota. Gary and Teresa Howser Cumberland, MD. More

The Wife and I were shopping for 2 days for a new used vehicle. We got the run-around over and over again with the old saying, "We can help you, just come on in and we'll get you a car." After one day of vehicle. We got the run-around over and over again with the old saying, "We can help you, just come on in and we'll get you a car." After one day of moving the child safety seat from car to car I was at wits end. On the final day we stopped at Younger Toyota and were greeted by an amazing group of people that actually seemed to want to help us in our car buyer adventure. Needless to say we are extremely happy with our experience at Younger Toyota and will always recommend them to our friends and family. What made it even better was finding out that we now have a dealership for life, which really helps with the cost of preventive maintenance services. THANK YOU YOUNGER TOYOTA! More

In 2002 I bought my first Toyota from Younger and have been a loyal customer ever since. Last summer I purchased a Certified Tacoma and I'm currently in the market for another Corolla. I'm especially impr been a loyal customer ever since. Last summer I purchased a Certified Tacoma and I'm currently in the market for another Corolla. I'm especially impressed with the service department and the personal care given to all customers. The vehicles are first-rate, the customer service is extraordinary and I recommend them to all family and friends. More