Younger Toyota

Below is a copy of a letter we wrote to the owner of Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to you Younger Toyota. We have never heard a response. ............. We are writing to you today asking for your help. We brought our Highlander in to your repair facility at the end of March. We had noticed a rubbing sound in the rear of the vehicle and it was getting progressively worse. Your technician diagnosed the problem as a bad wheel bearing in the left rear wheel. The estimate for the job was about $600. We left the vehicle, and when the work was done, we received a call from your service department, telling us that even though the work was done, the noise was still present. The message left on our answering machine was that the differential was also bad, and that it had transmitted vibrations to the left wheel, making it appear to be the source of the noise. Next we were told that to have the differential replaced would be expensive. A used replacement differential, excluding labor charges, would cost us at least $700. When I called to question why we were being charged for the replacement of the bearings, when it was not the source of the problem, I was told that it needed to be replaced anyway. I asked if I could see the part that was replaced to verify that it was bad. I was told that the part had been discarded. I expressed my dissatisfaction with the fact that the job that was done was not what we needed. We brought our vehicle in to have the noise corrected, and we left your facility with no improvement, we are $630.78 poorer, and we had to pay because your technicians misdiagnosed the problem. Last week we took the Highlander to our local repair shop, and had them take a look at it. We told them that your repair shop had told us that we needed to replace the differential. They called us back to say that the bearings in the right rear wheel were bad, and the differential was fine. They did the work, and we picked it up yesterday. The problem was fixed. My concern is that we took our vehicle to your business, trusting that since you are a Toyota dealer, you would know how to fix Toyotas – better then anybody else. Instead of getting satisfaction, we got taken. If we had followed your technician’s advice, and had the differential replaced, we would have been out an additional $700 (plus labor) and still not had the original problem fixed. Your technician’s incompetence cost us $630.78. I am asking you to refund us the full cost of the unnecessary repair. .................. More

I'd been looking for a particular Solara convertible and found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the found it on line at Younger Toyota. I was given prompt,curtious service. This meant alot since I had traveled 2 hours to get to Hagerstown from the D.C. area. I love the car, and highly recommend Tim Moats as an honest, knowledgeable, NO pressure salesman. More

My experience with the employees of Younger Toyota was My experience with the employees of Younger Toyota was they were very cordial and friendly. I did not feel pressured or hurried to buy. Eddie was My experience with the employees of Younger Toyota was they were very cordial and friendly. I did not feel pressured or hurried to buy. Eddie was very knowlegeable on the features of the 2011 Avalon and let me test drive the car. I think I was given a fair price on my trade-in and my purchase price was below sticker. Cheryl was very friendly and explained everything in the contract. Overall a great experience. More

We bought a new Toyota Tacoma from Younger Motorcars and our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was our salesman was Andrew Nair. From the very beginning, he was very helpful and knowledgable. When asking what the length of the bed on the truck was he even went to the extreme to tell us he was 6 feet and then jumped in the bed and layed down! He also came in on his day off to finalize the sale as we had to wait until the paint protection was applied before we could pick it up. We are VERY pleased with Andrew's professionalism and word of honor. He is an asset to Younger Toyota. Gary and Teresa Howser Cumberland, MD. More

The Wife and I were shopping for 2 days for a new used vehicle. We got the run-around over and over again with the old saying, "We can help you, just come on in and we'll get you a car." After one day of vehicle. We got the run-around over and over again with the old saying, "We can help you, just come on in and we'll get you a car." After one day of moving the child safety seat from car to car I was at wits end. On the final day we stopped at Younger Toyota and were greeted by an amazing group of people that actually seemed to want to help us in our car buyer adventure. Needless to say we are extremely happy with our experience at Younger Toyota and will always recommend them to our friends and family. What made it even better was finding out that we now have a dealership for life, which really helps with the cost of preventive maintenance services. THANK YOU YOUNGER TOYOTA! More

In 2002 I bought my first Toyota from Younger and have been a loyal customer ever since. Last summer I purchased a Certified Tacoma and I'm currently in the market for another Corolla. I'm especially impr been a loyal customer ever since. Last summer I purchased a Certified Tacoma and I'm currently in the market for another Corolla. I'm especially impressed with the service department and the personal care given to all customers. The vehicles are first-rate, the customer service is extraordinary and I recommend them to all family and friends. More

Andrew was very easy to work with in the purchase of our new Prius. He didn't pressure us in any way. We appreciate that most of all. We even went away that day to "sleep on it". The dealership is one of th new Prius. He didn't pressure us in any way. We appreciate that most of all. We even went away that day to "sleep on it". The dealership is one of the nicest we've been to. The facilities are clean and well set up. We had service done there on our previous Corolla and were pleased with the results. Again, thanks to Andrew and staff for getting us in the Prius. More

I traded in my wonderful 2007 Yaris for a 2010 Corolla. Louis Lee was terrific, got me the car in the color I wanted (green) the next day, and my payments were right where I wanted them to be. The rest of Louis Lee was terrific, got me the car in the color I wanted (green) the next day, and my payments were right where I wanted them to be. The rest of the staff was courteous, and everything was done on schedule. (I can be a real pain in the neck.) No complaints at all, and I know the service team that handled my Yaris will continue the same quality work on my new Corolla. Thank you Brandon Younger, you've created a team with exemplary customer service, (the wifi and snacks are great too!). Cordially, Bunny L. Fontrier More

Every time I go to Younger Toyota for servicing of my Highlander they work very hard at communicating exactly what needs to be done and then getting it down quickly and well. The employees are all extrem Highlander they work very hard at communicating exactly what needs to be done and then getting it down quickly and well. The employees are all extremely helpful and courteous and the waiting area is very comfortable. The work they have done on my car has been first fate and the costs have been reasonable and the easy online scheduling is really a plus since I can use it 24 hours a day. More

My experience at Younger Toyota was great! Jesse Torreyson is my sales person. He has been so nice and easy to get along with. He makes everything possible. All the other sales guys are nice as w Torreyson is my sales person. He has been so nice and easy to get along with. He makes everything possible. All the other sales guys are nice as well. I'm looking forward to getting my car complete in a few days. More