
Younger Toyota
Hagerstown, MD
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I had oil changed and tire rotation. I was amazed on how quickly I was in and out. Staff are always friendly and helpful. Great waiting area to wait in. Sales personal is friendly to talk to while waiting t quickly I was in and out. Staff are always friendly and helpful. Great waiting area to wait in. Sales personal is friendly to talk to while waiting too. Once again, great experience! Thanks so much. More
I called on Wednesday to set up an appointment for recall work on 2010 Corolla. I was told an 8:00 appointment on Thursday was available. I asked if I could drop off the car that evening since I would be b work on 2010 Corolla. I was told an 8:00 appointment on Thursday was available. I asked if I could drop off the car that evening since I would be busy at 8:00 on Thursday. When I dropped off the car I asked how long the work would take and was told two hours. My concerns began when I showed Bruce about a sharp edge on the center console where the two pieces join. He felt the edge and agreed that it was sharp but there was nothing he could do about it. He did say that they could take care of the piece of double sided tape that was exposed at the edge of the dash and the post by the windshield. On Thursday i called around 12:00, since I heard not herad anything yet, to be told that the work on my caqr and not yet started. I recieved a call from Bruce about half an hour later to be told that he did not know that I needed my car at 10:00. I just told him of my confusion since I assumed that if i had an 8:00 appointment and it took two hours that the work should surely be completed by 12:00 when I called. He told me that I really didn't have an 8:00 appointment since i had dropped off the car the night before. I really didn't understand this so he told me that if I had waited there then it would have been worked on right away but since it was considered a drop off I guess it gets worked in when there is a space. This is my first Toyota ans younger experience. I am concerned about future visits and any future concerns about the way the car was assembled of the car. More
The service team at Younger Toyota is top notch. Usually get an appointment within 1-2 days of calling, or via internet. The man who greets me upon pulling into the service bay is so nice. Sorry I don't kno get an appointment within 1-2 days of calling, or via internet. The man who greets me upon pulling into the service bay is so nice. Sorry I don't know his name, but it starts the visit off on a positive note. He was even that sweet on a recent 100 degree day! My service advisor, Bruce is efficient and always give clear explanation of recommendations and expectations. Younger has a terrific waiting area w/ food, beverages, TV; clean & comfy. You could bring your laptop and get some work done or just chill. Price of parts & service is high, but it's worth it knowing that my Prius, going strong at over 170,000, is getting proper care. It's long out of the warranty period and I could take it to another service facility, but I'm leery of getting some untrained mechanic that isn't familiar with hybrids messing around. Overall a great dealership. We've bought 4 cars there. More
Had a wonderful experience! Amazing waiting area (I had my two kids with me and they were very entertained). The array of food provided for service customers is outstanding - I have never seen such provis my two kids with me and they were very entertained). The array of food provided for service customers is outstanding - I have never seen such provisions at any other dealership. Plus Bill Merriam was great to work with after our experience at Darcars in Frederick. I highly recommend this dealership! More
We had been looking for a new car for about a year. I We had been looking for a new car for about a year. I went on line and looked up Scion. I was pleased with the package. it had most things we We had been looking for a new car for about a year. I went on line and looked up Scion. I was pleased with the package. it had most things we wanted. We met Lucas when we stopped. He was extremely helpful in getting us everything we wanted. He explained everything about the car anfd just answered all of our questions. He helped us get the extras we wanted, and had the car ready. He came in on his day off to work with us when we actually bought the car. You have a fantastic employee in Lucas. More
I bought my truck at Fitzgerald and then there was the rust recall. Fitzgerald kept telling me they were not certified to do the spraying but Rhonda Green who works at Younger told me she could get me in rust recall. Fitzgerald kept telling me they were not certified to do the spraying but Rhonda Green who works at Younger told me she could get me in and the next day she called and said to bring it right over. Great service from younger!!!!!! If i ever need a new truck i will come back to Younger Toyota. More
We had a great experience at Younger. Jesse Torreyson was a likeable, professional salesman; who listened to our needs, and did everything he could to meet them. The showroom was very comfortable, and h was a likeable, professional salesman; who listened to our needs, and did everything he could to meet them. The showroom was very comfortable, and had enough games and goodies to keep our 7 and 5 year old children occupied and happy. I would recommend anyone to Younger, and to ask for Jesse when they walk in the door. More
So, sorry, i know i am late with this review, but better late than never! my experience, both with Bill and Younger Toyota was great! i knew what i wanted, they found it, and were flexible with me because late than never! my experience, both with Bill and Younger Toyota was great! i knew what i wanted, they found it, and were flexible with me because i was going out of town right after i visited. More
Was in for service appointment on june 7th at 3pm. purpose radio control not working on car. Was told by anthony curtis that the 2007 soltice was still under warranty from gm. Which i purchased the purpose radio control not working on car. Was told by anthony curtis that the 2007 soltice was still under warranty from gm. Which i purchased the used 2007 soltice from younger toyota which had a used car warranty from younger. I replied to the service manager what if they give me a hassle. on june 8th i took the soltice to a dealership in chambersburg pa jennings. was told from anthony curtis on june 7th that they would call and make an appointment from jennings to look at car.when i arrived at jennings they knew nothing about the service appointment. as i thought jennings gave me a hassle so i left. i then called younger toyota back on wednesday june 8th and the girl told me that anthony was with another customer . i told her the siuation and she replied back to me that she would have him call me. it is now monday june 13th and still have not recieved a call. anyways i will not advise anyone to buy a used car from them they dont stand behind them. i took the car to h and h in shppensburg pa they were very nice and looked at the issue right away within an hour. they ordered the part and is going fix under the gm warrnaty. Maybe you should send your staff to h and h to lear customer service. the guy at h and h laughed when i told him what happened. he could not belive it. More
Jesse was delightful to work with. No pressure and he made promises that he kept. The sales manager Mark Duvall helped Jesse meet all our expectations, having visited another Toyota dealership. Jesse made promises that he kept. The sales manager Mark Duvall helped Jesse meet all our expectations, having visited another Toyota dealership. Jesse was polite, considerate, informative and quietly assured us of Younger superior customer service. The accommodations were far superior to other dealerships, with drinks (even lunch) readily available. We were not kept waiting "forever" while the deal was discussed. The transaction was smooth, efficient and pleasant. Thank you Jesse. (I have always hated purchasing a car in the past.) More